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Summit Subaru El Cajon

El Cajon, CA

4.7
893 Reviews

900 Arnele Avenue

El Cajon, CA

92020

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Showing 893 reviews

November 10, 2021

Always good service. My only complaint is that the last three times I was there my washer fluid did not get refilled. The info light has been on the entire time. I even mentioned it to the service tech la More

by MICHELLE.ZIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris
November 09, 2021

Everyone was kind and helpful in our search for the car we were looking for. Many thanks to our patient salesman! More

by JOSEPH_32BOYD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Danny Gonzalez, Todd Harper
Nov 10, 2021 -

Summit Subaru El Cajon responded

We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Paul Fillmore General Manager Subaru of El Cajon

November 09, 2021

Excellent customer service. Everyone was warm and welcoming. We brought our two young boys with us and they made accommodations and were very patient. Romio took care of us. More

by daniel.barnes999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romio, Tyler Franklyn
Nov 10, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review! We're glad to hear that our entire team was warm and welcoming and that our staff made accommodations for your children! We will be sure to let them know of your kind words. We hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

November 08, 2021

This was supposed to be the follow up to program my new keys and have me out within 2 hrs. At 2pm gave me a loaner and said they needed to do more diagnostic testing and would call me. Once again, no follo More

by curleekim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Monica
Dec 30, 2021 -

Summit Subaru El Cajon responded

We greatly apologize for your inconvenience. We strive to provide complete satisfaction to all of our clients. Please understand that we needed more time to perform the diagnostic work to properly assess you vehicle. But we fell short on our communications and should have provided better information and updates. We apologize and are working with our team to make this better, Tim Anderson Service Director Subaru of El Cajon

Dec 30, 2021 -

curleekim responded

Thank you for your response. I still love Subaru ....

November 07, 2021

Clean, friendly, efficient, and helpful. The service manager was great. There was no wasting of my time. More

by gayla.strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Angel Flores
Nov 09, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad that you found our dealership to be clean and that our staff was friendly and efficient! We appreciate your business and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

November 06, 2021

Sam was very professional and helpful. I appreciate that he kept me informed on the progress of my car. More

by maryulfig910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad to hear that Sam was professional and helpful and that he was communicative throughout the whole process. We appreciate your business! Paul Fillmore General Manager Subaru of El Cajon

November 05, 2021

The sales team at this Subaru goes above and beyond for their customers. From start to finish they covered every detail and did it efficiently. I didn’t have to spend all day at the dealership buying a car More

by ZINA.ISHO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romeo , Rone Isho, Danny Gonzalez
Nov 05, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this detailed review. We're really glad to hear that our sales team went above and beyond while you were here and that they explained every detail. We always try to make the buying process as stress free as possible! We greatly appreciate your business and hope you enjoy your new ride! Paul Fillmore General Manager Subaru of El Cajon

November 05, 2021

They staff was so helpful, super patient and accommodating. It was my first time buying so they made sure I left with no questions unanswered. More

by iridamar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Juan Ley
Nov 08, 2021 -

Summit Subaru El Cajon responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad that you found our team to be super helpful and accommodating. We appreciate your business and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

November 05, 2021

My service advisor, Angel, always goes above and beyond to take care of me and my car. More

by pblyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We are so glad to hear that your service advisor, Angel always goes above and beyond for you when you visit us. We will be sure to let him know of your kind words! Paul Fillmore General Manager Subaru of El Cajon

November 04, 2021

I don't know anything about the dealership, just the service department and it was excellent and did a great job More

by charlesdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Nov 05, 2021 -

Summit Subaru El Cajon responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Subaru of El Cajon and we hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

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