Sullivan's Northwest Hills Chevrolet Buick GMC Cadillac - Service Center

CHEVY PARTS Have dealt with the Chevy Parts Department several times in the past few months. The guys in that department are knowledgeable, friendly and very hel Have dealt with the Chevy Parts Department several times in the past few months. The guys in that department are knowledgeable, friendly and very helpful. I found the prices to be competitive and I would highly recommend giving them a call for all your Chevy parts needs. More

Great service My mother-in-law's month old Certified Pre-owned 2011 Tahoe with 44k took seven tries to start and then it ran rough and wouldn't go faster than 10 to My mother-in-law's month old Certified Pre-owned 2011 Tahoe with 44k took seven tries to start and then it ran rough and wouldn't go faster than 10 to 20 mph. I called Sullivan's (the dealer she bought it from is too far away), they took it in and Ralph called me when they couldn't reproduce the same issues. Based on the codes in the system he said they would replace a couple of relays and make sure the electrical connections were clean and protected with dielectric grease. I told him I thought it was bigger than that, that it was a safety issue and wanted to see if the throttle position sensor was bad. He felt it wasn't and said they would leave it at the relays. When he called later to let me know it was ready he let me know that he went back and reviewed the issues as I described and ended up replacing the throttle body. All the work was done under warranty and I couldn't be happier. NICE JOB RALPH! More

I seriously hate doing this! I would like to first point out that Vin was an awesome salesmen when we purchased the vehicle! He kept us in the loop on everything going on and we h I would like to first point out that Vin was an awesome salesmen when we purchased the vehicle! He kept us in the loop on everything going on and we had a very smooth delivery. It was a little bit disappointing to go in the dealership and have him talk to me without even knowing who I was not even a month later. This is my third car purchase and I felt a lot like a dollar sign instead of an actual person after that. My real problem is with the service department. I declined the extended warranty offered along the advice of many people wiser than me, including many Subaru mechanics. I was very glad that I did that considering when I brought my car in with a very apparent rattling the techs at NW Hills "could not hear anything." I left and heard the car rattling right away. I returned my car two days later and got a loaner vehicle. This was by far the worst loaner vehicle I have ever encountered. It was damaged, interior was stained, and it had a terrible smell. The tech's "thought" they "fixed" the issue on my car. I can't believe that a dealership would allow a customer to leave with the "assumption" not known fact that the issue is fixed. I own the fact that I bought a used, non-certified car from this dealership, but I do believe that if you do not have techs capable of working on out-of-brand cars, you need to send the vehicle to a dealership that does. Which, I would like to add, I was told would always be the case when they were trying to sell the warranty to me. Because of the very incompetent service department and the frustration I experienced because of them, I will never return to this dealership again. More

Very Poor service, charges for what should be warranty work, damaged vehicle and in the end could not fix vehicle said there is nothing more we can do. You don't give up on a customer, It was a 2012 vehic work, damaged vehicle and in the end could not fix vehicle said there is nothing more we can do. You don't give up on a customer, It was a 2012 vehicle and under warranty when brought in with a problem and was told because of the paper trail warranty wont be a problem. Very disappointed... More

Northwest Hills has been my dealership of choice for several vehicles. The customer service and quality of workmanship are exemplary. Whether it has been to purchase a vehicle, routine maintenance or several vehicles. The customer service and quality of workmanship are exemplary. Whether it has been to purchase a vehicle, routine maintenance or an out of the ordinary issue, they have always taken care of the situation at hand professionally. I highly recommend working with this dealership for any needs related to a vehicle. The newly renovated building is user friendly as well as shows the pride that this dealership shows in customer service. Thank you to the staff for a job well done! More

Service is always good at nwh dealership. My car needs are always addressed in a timely manner and for a fair price. I trust this dealership. I have purchased two vehicles from this dealership and will lo are always addressed in a timely manner and for a fair price. I trust this dealership. I have purchased two vehicles from this dealership and will look there first for all my future car needs. I also recommend this dealership to family and friends. More