Sullivan Cadillac

I purchased a new 2019 Cadilac XTS and when there was a problem with a extended start the service manager and sales manager said they did know what was causing the problem and. I should continue to drive t problem with a extended start the service manager and sales manager said they did know what was causing the problem and. I should continue to drive the car till it did not start. I than called General Motors in Detroit and all of a sudden I was asked to bring the car back and after 3 service calls it was fixed. If it wasn’t for Detroit the problem would have been fixed. I was not impressed with Sullivan and will never buy a car from Sullivan. There service is the worst and they do not care about the consumer. More

Horrible sales experience- On 10.30.20, we set up to visit the dealership about a used vehicle with Katrina S. as she called at 11:35am to confirm. I told her we were coming after an appointment in Gain visit the dealership about a used vehicle with Katrina S. as she called at 11:35am to confirm. I told her we were coming after an appointment in Gainesville... we were driving from just south of Jacksonville! At 2:14pm, I texted Katrina that we were near and going to grab a quick sandwich at sub shop and her response was "perfect" and then "I will make sure the vehicle is ready for you." I texted back thanks and a tip to help her sales pitch to appeal to my wife's dislike to car shopping. She responded with "it's ok, i understand." we arrived 10-15 minutes later and asked for Katrina... a man greeted us and said the Toyota 4Runner was SOLD that morning!!!! What??? I just texted her and she said it was ready at 2:14pm, but we were told it was SOLD! We drove 99.4 miles (mapquest), LIED to by Katrina S and wasted our time! This dealership is a disgrace and this unprofessionalism speaks volumes of how they treat potential customers! Total BS as we received no apologies, no explanation or that Katrina made a HUGE mistake! More

SULLIVAN Cadillac will let you die! Service department was supposed to give me a free inspection, but then charged me $115. The next day both of my front tires blew out almost killing Service department was supposed to give me a free inspection, but then charged me $115. The next day both of my front tires blew out almost killing me and my family. Are tires not part of a standard inspection anymore?? Also, no coolant or transmission fluid in the vehicle. I got charged a waste disposal fee. Did they forget to fill it up or never checked it at all?? DO NOT TRUST ANYONE AT SULLIVAN CADILLACS IN OCALA. More

Service Department My wife called and told me her tire pressure was low on her rear tire. We were leaving for a cruise the following week and had little time to fit this My wife called and told me her tire pressure was low on her rear tire. We were leaving for a cruise the following week and had little time to fit this problem in. I looked at the tire and it had a nail in it I called the dealership spoke with Jaime Daigle she said bring the car down they would either patch it or replace the tire she made sure they had one in stock. While it was their they rotated the tires and changed the oil. This service department is very professional and polite. I would purchase my next vehicle from this dealership. Thanks Robert O’Briski More

Service I was having problems with my Cue system spoke with Jaime Daigle from the service dept. She suggested I bring it down so they could look at it. Three I was having problems with my Cue system spoke with Jaime Daigle from the service dept. She suggested I bring it down so they could look at it. Three days later I was out the door with a new system! I would rate this service Department a Five! I will consider buying my next Cadillac from this Dealership based on my experience's from the service Department. Robert O'Briski. More