Sullivan Cadillac

Dylan Tucker was a great salesperson. Very polite and competent. I purchased a 2023 Cadillac at Sullivan Cadillac in Ocala and the experience was very satisfying. Very polite and competent. I purchased a 2023 Cadillac at Sullivan Cadillac in Ocala and the experience was very satisfying. More

We trade vehicles about every two years. We chose Sullivan Cadillac because of the large inventory at the dealership. The best buying experience we have ever had was at Sullivan Cadillac. T We chose Sullivan Cadillac because of the large inventory at the dealership. The best buying experience we have ever had was at Sullivan Cadillac. The professional, knowledgeable sales person guided us through the event with exceptional product knowledge, thoughtful assistance and quality customer care. In addition, the finance person rounded out the buying process, toping off the experience with a feeling that our business was actually appreciated. We strongly recommend the dealership. More

Excellent dealership ! ! from the general manager to sales person and rest of the staff. Great buying experience...they gave me a great trade in value on my car. I notic ! from the general manager to sales person and rest of the staff. Great buying experience...they gave me a great trade in value on my car. I notice excellent high quality used cars with low miles and great carfax records from local owners. I had a hard time deciding what dream car I was gonna get. Thank you and God-bless you guys. More

After purchase of a 2014 srx Cadillac I realized I wasn't comfortable in this car so talked to several people I delt with to trade me out of this car or buy it back but it's like I don't exist to them anymor comfortable in this car so talked to several people I delt with to trade me out of this car or buy it back but it's like I don't exist to them anymore..no return phone call s or emails so I'll never recommend this dealership to anyone. Promise after promise but to date nothing.. I guess I'm a no body to the upper class people !! All you guys should be ashamed of yourself for and you know who you are!! More

The dealership was clean and welcoming. They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nic They had hot coffee and espresso machine. Plenty of room to relax and wait for my car to be done with service and the salesman up front were very nice. I just moved here but from now on this will be my go to dealership for all my needs. More

My husband looked at a preowned Chrysler Pacifica for sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled sale at Sullivan Cadillac. He told my son in law about the car to replace a van that had been totaled in an accident. The insurance for the totaled car only covered about two thirds of the cost to replace their van so we were trying to find a model van that would accommodate their four young children. The Carfax documents clearly stated that the car had not been in an accident. When my son in law flew down from Iowa to pick up the car he noticed that the trim was missing on one side of the car, the doors on the driver’s side were not flush and the shade was missing. The sales manager, Richard Gruber, after some discussion finally went to check the documents on the car. The car had indeed been in an accident requiring the replacement of the doors on the driver’s side. We did not know what other damage had been done to the car. We were stunned that this was not revealed to us before my son in law took the long trip from Iowa to pick up the car. We were dismayed the price of the car did not reflect the damage. In addition the car was to have come with two fobs. Mr. Gruber told us that when my son in law got the car back to Iowa that he should send him the bills to have the visible items fixed and the fob replaced. My daughter sent several emails and had several phone conversations with Mr. Gruber and the only item that was sent was the trim. There was never any reimbursement for the labor to fix any of the items which as it turned out, also included a window in the sliding door that was not operable. Mr. Gruber refused to help with any of the costs to repair the damage done to the car before it was purchased and not revealed to us at the time of purchase. Shortly after, my daughter was stranded on a major highway in 90 degree heat with her four young children. As smoke was billowing from the car, she stood holding the baby while the 7 year old and 5 year old desperately held on to their 2 year old brother to protect him from the cars zipping by as they waited for the firetruck. After paying towing fees and more repair bills, she was told that there had been damage to a hose that would have been caused by the previous accident. The deceit in hiding the original accident in addition to the shoddy repair job, put our daughter and grandchildren at risk. Since then there have been additional issues including the Uconnect screen not operating properly. This makes it impossible for them to regulate the air-conditioner properly. This has been a nightmare for my daughter’s family as they struggled to pay the repair bills, take time off from work to deal with the multiple repairs, and deal with the absence of their mode of transportation while the car was in the shop. My son in law missed some work, the children missed days of school and my daughters anxiety has affected her daily life as she never knows what will go on the car next. We hope that no other car buyer has to go through the trauma that our family has gone through due to your deceitful and negligent sales practices. More

Although my concern was grudgingly satisfied, I am still in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville t in the wrong according to the service manager. “It was not their fault and they do care about customer service. Not true. Drove from Gainesville to Ocala to pick up my daughter’s vehicle. It has been there for a few weeks due to issue getting parts. Left the dealership, got gas and the car wouldn’t start. Sullivan had it towed back. It was loose battery cables. They did not charge to tighten them but did for the tow. Service Dept never touched the battery, so they are not responsible for having to tow the car. We, as customer’s had to drive to and from Ocala twice, pay for gas and our time. I got the $90.95 refund but only because I had to act like an xxx. I worked 28 yrs in customer service and understand complete satisfaction. More

Very knowledgeable salesman (Roy), and great Finance Manager. Presentation, test ride and paperwork went smoothly and professional. Love the car. Will defiantly consider this dealer for our next purchas Manager. Presentation, test ride and paperwork went smoothly and professional. Love the car. Will defiantly consider this dealer for our next purchase. That said, I must add that the cleanup of the car was by far the worst I have ever seen. Three days later, I am still wiping off road grime accumulated in seams, and areas where they did not even open the hood nor tailgate since delivery to wipe up road grime from the tractor trailer ride from the factory to the dealers lot. Now note, Roy offered to send it back to cleanup immediately, but just as I don’t send my food back in a restaurant, I would not complain to a clean up guy. More

If I could give this Sorry xxx dealership a negative 1000 I would!! Let's start with me telling Roy the internet manager that was my salesperson that I was already approved from my credit union not to have t I would!! Let's start with me telling Roy the internet manager that was my salesperson that I was already approved from my credit union not to have them run my credit more than a couple times thru Experian ONLY!! Well Shawn decided to run it 7 times!! Well that was just the tip of the iceberg!! I sat there for 2 1/2 hours not even water was offered!! Then I leave to get something to drink and eat, come back for them to tell me they will let me know if I can get the car. Meanwhile I am already freakin approved!! I leave drive 2 hours and call to ask about the loan, genius Roy and Shawn still haven't submitted my loan to MY CREDIT UNION!! I Say, " Why haven't you submitted the loan to MY CREDIT UNION?!?!" OH well I'll do it Now!! Meanwhile 6 hours has passed! I get a Call from Roy. He says, Kimberly where u at? I said, " In my skin." With my BLOOD and SKIN BOILING!! Well you've been approved. No xxxx Sherlock! Roy starts laughing like I'm playing! He continues, how long will it take you to get here. I'm 2 hours away. Well I'll see ya when you get here!! Never offers to deliver it. Wellll I don't get offered a bottle of water, I can't expect him to offer that!! Then I drive back just to get there with no paperwork together, no car wash and ready, and I have to pay 384.00 for a new tag instead of paying 75 for toll fees I was unaware I had. Mind you, I'm the ONLYYYY customer in the entire dealership!! I had 2 hours to pay that while in on the road!! I Then call the GM. Monday morning and express my horrible experience. Rich says he'll looking into it. 3 hours pass I call him back. Well I have great new he explains, I'm listening. I got you a lower interest rate. I already have a low interest rate. The bank was going to have them fix the paperwork anyway. He continues and gap is included. I didn't want gap with you all because it's more. Well he lowered it to the price MY credit unions rate is.TALK ABOUT HORRIBLE SERVICE!! ****** DO NOT BUY A CAR FROM THERE!!******* More

I have enjoyed having my vehicle fix at Sullivan Cadillac for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appear for a few years now, until recently that I needed them to honor a two year unlimited mile brake warranty. According to their own technician it appears that the pads could be the problem. With less than 12000 miles they should not make noise. The dealer tried performing a repair by cutting the rotors but left the old pads in which should have been replaced. I basically drove off with my vehicle still not fixed. When I asked again that I wanted it fix I was told I would need to pay for a new break job totally ignoring the warranty. Both the service manager and the service advisor have refused to honor the Cadillac 2 year Warranty that I received in writing from the dealer. More