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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

October 12, 2023

Excellent service been using them for 15 years. I even take my Chevy Silverado and have it serviced at the Cadillac place. More

by jose71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Sullivan Cadillac responded

Hi Jose, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Sullivan Cadillac Team

October 12, 2023

New folks in Service Dept. Extremely nice and pleasant but very little communication or feedback. Was told "Car was healthy." More

by charles.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Lawler
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Oct 13, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback, Charles. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Jeff the service manager was fantastic. Much better service than we could have expected. Got us in right away no questions asked. More

by todd.doiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff. The service manager
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

We truly appreciate you taking the time to write about your experience at our service department, Todd. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Jeff and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sullivan Cadillac Team

October 11, 2023

My car was brought in by tow on Mon eve. My Sales person Bob Vitrano arranged for Cad Roadside assistance. Meet them when they bought the car in & Service fixed it the next morning I I had More

by FARRELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleen in Service Dept
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Oct 12, 2023 -

Sullivan Cadillac responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Sullivan Cadillac Team

October 10, 2023

Excellent service, good selection of vehicles. Everyone in dealership was helpful and friendly. Salesperson helped in every way! More

by kse7851
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
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Oct 11, 2023 -

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Sullivan Cadillac Team

October 08, 2023

Great experience. Professional experience! Very please with the whole experience. Will recommend to everyone! Thanks. More

by MFORD3654
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Sullivan Cadillac responded

We cannot thank you enough for your wonderful review of Sullivan Cadillac and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Sullivan Cadillac Team

October 07, 2023

I worked with Cassandra and she was very helpful. I got a botched tune up from Pep Boys and Cadillac fixed all the issues. She runs and purrs like a new car. I can always count on you guys for good s More

by Tina Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 10, 2023 -

Sullivan Cadillac responded

Tina, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

October 06, 2023

We had an issue with a loose part behind the dash of the new Escalade but Cassandra handled it. It was good customer service. More

by JEFFERY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 09, 2023 -

Sullivan Cadillac responded

Jeffery, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

October 04, 2023

Good service and the car was taken in and finished on schedule. It was a good experience More

by TRAINORPAULA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
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Oct 06, 2023 -

Sullivan Cadillac responded

Paula, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

October 04, 2023

we are never disappointed when we take our car in for service at Sullivan they are the best and we appreciate them More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the whole service team
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Oct 06, 2023 -

Sullivan Cadillac responded

Ziggy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

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