Suburban Volvo Cars

Horrible buying experience. Avoid this dealer! HORRIBLE purchasing experience from this dealer. Looks elsewhere if your looking for a Volvo and avoid this dealer like the plague if buying a used ve HORRIBLE purchasing experience from this dealer. Looks elsewhere if your looking for a Volvo and avoid this dealer like the plague if buying a used vehicle. I will never go to a Suburban dealer ever again and will make sure everyone I know is aware of my experience. List of issues: 1. vehicle was not detailed and ready when my family and I arrive to pick up car. (dealer was fully aware of us coming and promised it would be detailed when we arrive the next morning.) 2. lower door molding was damaged and photo documentation was taken the day that my wife arrive at home with the car after purchasing. Used car manager was condescending and rude. Immediately blamed my wife for causing damage. Contacted the GM and still no help. Still claimed we caused the damage. My estimated cost to repair is over $1000 3. Dealer claims to have done a "CPO Inspection". Either the dealer techs are morons or they did not do an inspection at all. - Vehicle was test drove at their suggested loop around the dealer lot. Vehicle didn't exceed 40mph. - on my wifes drive home after picking up she called me and asked why the vehicle was so noisy. When she arrived at home I took it to the highway and checked it. The vehicle above 50mph sounds like an airplane. 70+mph is unbearable to drive. - Dealer offered to replace 1 tire due to pieces of tread missing from the LF but no offer to replace the tire causing the noise (RF). Vehicle is AWD and 1 tire cannot be replaced. - I had tires inspected by a Discount Tire and they stated the RF has a flat spot and severe cupping. So now its on my dime to replace the tires. quoted $1100 for 4 new tires matching to what's on the car. 4. After complaining of the horrid noise above 50mph dealer suggested having the wheelbearings checked. This is the most alarming issue. WHY am I the consumer who just purchased a "CPO inspected" vehicle taking it to a dealer to have the wheel bearings inspected. Not only is this insane but a potential safety issue. My family has been very loyal to the "Suburban Collection". Just last year alone my parents purchased a $65k x5 and a $90k M4 from Suburbans BMW dealer. Suburban can count on me making it my mission to make sure I tell everyone I know about my experience. All they had to do was take care of a customer on clear faults on their end. They lost Suburban Collection more sales than taking care of these problems would have cost this dealer. More

Stacy Byrnes is absolutely sensational - she's beyond words! Over the last several years, we purchased / leased four vehicles from Suburban Volvo! Each and every time, Stacy Byrnes was there for us as we bought Over the last several years, we purchased / leased four vehicles from Suburban Volvo! Each and every time, Stacy Byrnes was there for us as we bought one new XC90, leased two new S60s and now purchased a pre-owned S40. Each experience was truly pleasurable!! And tonight, our daughter's boyfriend is in the process of getting his Volvo from Suburban. When his current car had an engine fire earlier today, Stacy came to the rescue! From the sales phase (Stacy and Michael), to the financing (Nicholas) to the prep (Ashley) and delivery - all aspects were truly exceptional and smoothly run. We've come to honestly realize that Stacy is the key cog in the process that makes things hum and move so quickly and efficiently at Suburban Volvo in Troy. Our family cannot thank her enough for her caring heart, her hard work and her attention to detail. With two adult daughters now driving Volvos, we've become the example family that keeps coming back time and again! Our dream was always to have our entire family in these safe vehicles, and Stacy has helped to make that dream come true. Thanks for everything Stacy! You are God's blessing to us and we are sure for many others!! More

sales This is my second new car. From the management, to the sales team, and on down to the service department, the whole experience has been first class an This is my second new car. From the management, to the sales team, and on down to the service department, the whole experience has been first class and very professional. They do what they promise, which is a rare commodity these days. I highly recommend the Volvo brand, and this dealership in particular. A special mention to my salesman Bill, who has always gone the extra mile to help the experience be a first class one. More

My time with Kelly Kelly's back was turned when I walked in. She immediately greeted me and asked if she could help. When I informed her of the vehicles I was interested Kelly's back was turned when I walked in. She immediately greeted me and asked if she could help. When I informed her of the vehicles I was interested in, she began to tell me what I could get into them for. She was concerned about getting me a great deal and I would buy a vehicle from her as long as she's a salesperson. More

Purched used car In early January, 2016 my girlfriend Patricia was in search of a previously owned vehicle. I accompanied her to SUBURBAN VOLVO to inspect a vehicle w In early January, 2016 my girlfriend Patricia was in search of a previously owned vehicle. I accompanied her to SUBURBAN VOLVO to inspect a vehicle which SUBURBAN advertised. The vehicle was a BMW 325 ci convertible. Upon entering the dealership we were graciously met by sales person, JHIN HUR. Mr. Hur was professional and courteous. He escorted us to the rear area when Patricia examined the BMW. This was followed with a test drive. Upon returning to the dealership and discussing the vehicle with Mr. Hur we were joined by a sales manager, JAMES. Both Patricia and I were impressed with the BMW, the manner in which our questions were answered by both JHIN and JAMES and their professionalism. Further in discussion, James mentioned that a SAAB convertible was recently acquired and would be available shortly. The SAAB was viewed and test driven. There were a few minor issues which both JHIN and JAMES stated would be addressed. We returned two days later. All of the issues were resolved. Additionally we had discussion with the mechanic who corrected the issues. Long story short, Patricia purchased the SAAB and is extremely pleased with her purchase. Although I am the owner of a Cadillac, which I am very pleased with, I couldn't get the BMW out of my mind. Additionally, it weighted heavy on my mind, the professionalism of both JHIN and JAMES and the swift manner in which the issues with the SAAB were addressed. I returned two days later and purchased the BMW. I have only written a review only once before. I am no spring chicken am retired. I had dealt with with the public through out my previous career. I consider myself a good judge of character. I can honestly say that the professionalism of both JHIN and James have placed a major dent in the stereo type attitude many have of USED CAR SALES PEOPLE. I assure you that if I have any interest in purchasing another vehicle, I will be in contact with JHIN and JAMES at SUBURBAN! More

Stacy was awesome! Stacy was very helpful, knowledgeable, and accessible (even on her day off). Expectations were set very early on this transaction and the expectations Stacy was very helpful, knowledgeable, and accessible (even on her day off). Expectations were set very early on this transaction and the expectations were not only met but exceeded. Very satisfied with my purchase. More

Quick Transaction - and great experience! My husband and I recently worked with Tiffany, and she was amazing!! She did an excellent job of explaining all the features of the new vehicle as wel My husband and I recently worked with Tiffany, and she was amazing!! She did an excellent job of explaining all the features of the new vehicle as well as going over all of our leasing options, and she was very patient with us. We also made a quick decision to move forward with the car we wanted. She not only squeezed us in during a jam packed day over the holidays, but she also showed us as much care and attention as if we'd been working together for longer. She worked her schedule around and made everything happen quickly and smoothly. We are so happy with our experience in working with her and the care we leased, and will definitely look to work with her in the future. Thank you!! More

Best buying experience ever. My sales man David was unbelievably helpful and went way beyond to make my experience buying a new Volvo a great one. The manager Nick was also very My sales man David was unbelievably helpful and went way beyond to make my experience buying a new Volvo a great one. The manager Nick was also very easy to work with, the whole team was very enthusiastic answered every question I had, they made me feel like I was a very important customer. Suburban Volvo really knows how to take care of their customers, I recommend this dealership to anyone looking for a top notch vehicle. More

Top Notch Dealership All of the people there were so friendly to me. Jhin is incredibly outstanding to work with, so knowledgeable about the vehicles, and answered my rep All of the people there were so friendly to me. Jhin is incredibly outstanding to work with, so knowledgeable about the vehicles, and answered my repeated questions with a lot of patience :) I am really enjoying my new V60, and am learning new things about it every day! This is definitely the classiest, most high tech vehicle I have ever owned. I would like to extend a BIG thank you to Jhin for making this such an awesome experience!! Good bye to high pressure car salesmen; I'll be back to see Jhin when my lease is up!! More

Tiffany Pope was the BEST!!!! Highly Recommended - Tiffany was the very best. She was great to work with and very patient. She answered all my questions and followed-up on everyt Highly Recommended - Tiffany was the very best. She was great to work with and very patient. She answered all my questions and followed-up on everything. She was the greatest and I would highly recommend her. She is the Best!!!! More