Suburban Mazda of Farmington Hills

Used 2025 Volvo V60 HhhErik was fine before the purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any questions was a nice touch but was just lip service. The manager who inspected my used car trade in low balled my trade value by $1500 and when I grabbed my key and started to leave he snapped at me and said “I guess I’ll be the bad guy then” and honored the value we agreed on. In hindsight sight it was probably just a ploy to cover the fact that they only gave me one key (they got the car from a rental fleet with only one key?) which cost me $600 to replace and the car had 2 tires that needed replaced, another $600. All of that may have been on the up and up but the ghosting from Erik and the snippy manager made the whole experience feel dirty. There was one bright side and that was the finance guy named Sean O’Connor. He was a total pro. Very professional, informative, polite, and personable. He was very busy at the time I closed the sale but never detracted his attention from our business at hand. To be honest, before I went into his office to finalize the sale my gut told me to end the sale and leave and start my search over. Sean saved that deal. There were a few little things that could have been better by Suburban Mazda. 1. Both keys or disclose that beforehand 2. License plate bolts. Why remove those? Or why not replace them if you got the car without them? It was just another pain I had to deal with that was unnecessary 3. Don’t cut off communication once the sale is over, very unprofessional. It would have amounted to about 2 minutes of your time. 4. The tires. The tire guy that I bought new tires from said ZERO chance those tires passed a presale inspection from the dealer. Erik stated that they were within the dealers spec (the had slashes in the sidewall from hitting a curb maybe) I dunno but it was costly. All in all, I spent $1200 to get the car right. I wish I would have kept searching and upped my budget instead of dealing with Erik and angry guy. I haven’t decided if I’m going to leave a google review or not yet. I’m leaning towards yes but hate punishing a whole business by the acts of a few. More

The Mazda dream team! ! I received great help and support. They made my day. From the moment we walked in the front door we were greeted with smiles and genuine respect fro ! I received great help and support. They made my day. From the moment we walked in the front door we were greeted with smiles and genuine respect from Blake. Thank you Erik Shirland and Jose Rangel for treating me with respect and kindness. You, in my opinion went above and beyond for me, as if I were buying a 2027 model year vehicle, when in reality I was only able to get a 2011 Mazda 6. Thank you again for understanding my situation. I look forward to one day picking up my Mazda cx 30 or 50 carbon edition from you. I am truly grateful for the experience I had with you and your dealership. More

Fast and dependable service and a great customer experience. Nice dealership with good waiting room. All services were explained in detail. experience. Nice dealership with good waiting room. All services were explained in detail. More

DJ is the best there is, was able to help me and my needs and going out of his way to make sure that everything went smooth! I would recommend him anytime as he’s the best! and going out of his way to make sure that everything went smooth! I would recommend him anytime as he’s the best! More

We went to test drive/purchase on a Saturday. Kind of a more lowkey vibe on Saturdays, every single person we met, since our first steps in the door was incredible. Ms. Sharon helped us with the Kind of a more lowkey vibe on Saturdays, every single person we met, since our first steps in the door was incredible. Ms. Sharon helped us with the sale , Blake the manager came over to personally introduce himself to us , and Jose from the finance department made everything so seamless. Wouldn’t have known about this dealership if is wasn’t for this specific car I found; but will DEFINITELY return ! More

Staff is friendly and responsive. Nice assortment of cars. Our salesman was knowledgeable and polite. Nice assortment of cars. Our salesman was knowledgeable and polite. More

We have been customers of Suburban Mazda for approximately 15 years and have leased and purchased several cars from them. We have always had very positive experiences with the process. From t approximately 15 years and have leased and purchased several cars from them. We have always had very positive experiences with the process. From the professionalism of the salespeople and managers, to their willingness to work with us to achieve a deal that works with our budget, we have always left there with a vehicle (or two!). Our most recent visit this week was definitely the best. Blake recognized me as a frequent customer and immediately took us to Nik. Nik was friendly, knowledgeable and worked to get us a deal we couldn't refuse. I am so happy with my new CX50. We will remain loyal customers of Suburban Mazda. More

Levi Henson helped us and was very knowledgeable about the car and very kind to us! the car and very kind to us! More

Levi made our purchase great success with details. We are happy with quick support provided for new vehicle.thank you. We are happy with quick support provided for new vehicle.thank you. More

Nik and the team made the car buying process very straightforward and actually enjoyable. They were very honest and helpful! straightforward and actually enjoyable. They were very honest and helpful! More