Suburban Hyundai of Troy

I called twice attempting to set up appointments to have my car serviced. I was directed to a "chat". The person on the other side of the chat indicated that he would notify servicing and that I would recei my car serviced. I was directed to a "chat". The person on the other side of the chat indicated that he would notify servicing and that I would receive a call back within the week. I didn't receive any calls back and tried again 2 weeks after my initial chat. Same result. I told the person on the chat I would be happy to look elsewhere if servicing was full. The person on the chat reassured me that a person would contact me back within the week and make sure that my request was prioritized. No call/contact back whatsoever. Very unprofessional. Very disappointing. It would have been fine if I was told that servicing was short staffed or if I were to be politely asked to look elsewhere. But I had my time unprofessionally wasted for this entire interval of time. All these exchanges occurred within the prior month. More

A Professional and Streamlined Lease Process Ben was straightforward and honest throughout the lease process. He has been working with Hyundai for many years, so he is very knowledgable about the Ben was straightforward and honest throughout the lease process. He has been working with Hyundai for many years, so he is very knowledgable about the product and does a great job in helping his guests decide on the right vehicle and trim package. When it came time for delivery, Ben and the finance staff at Suburban Hyundai kept the process streamlined, so that I didn't have to spend hours at the dealership. This is my third Hyundai lease with Ben, and I definitely plan on returning in the future. More

The dealership was very helpful and my salesman Mario Woodard went over and above to make sure we had a good experience. I will definitely recommend this dealership and Mario to anyone who is looking for Woodard went over and above to make sure we had a good experience. I will definitely recommend this dealership and Mario to anyone who is looking for a vehicle. More

Professional and thorough It was obvious that they were shorthanded in the service dept. but Chris just took it in stride. I felt like he made me a priority and he made every e It was obvious that they were shorthanded in the service dept. but Chris just took it in stride. I felt like he made me a priority and he made every effort to compensate for my bad experience with a different dealerships service dept.. I was hesitant coming there but Chris and the mechanic that worked on my car earned my confidence and future business. Thank you Chris. More

If I could give them negative stars I would! They have to be the most unfriendly, unwelcoming, rude cars sales people I've ever dealt with. Called ahead to see if we could find out which trims th They have to be the most unfriendly, unwelcoming, rude cars sales people I've ever dealt with. Called ahead to see if we could find out which trims they had in stock of the new 2019 sante fe's. Jeff Bushar was chomping on his lunch or snacks while he was talking to us over the phone. Every other word was interrupted by him smacking food in his mouth. Not only was this disgusting to listen to, but extremely rude. When we made it to the dealership later on, not one single sales person bothered to get up from their cubicles to greet us and say hello. After waiting for a few minutes, I had to walk up to them and ask if anyone was working. It felt like I was bothering them for wanting to give them my business. The final straw that forced me to walk away was when I asked what the difference was between the new 2019 sante fe and 2019 sante fe XL. I knew that the regular sante fe did not have the 3rd row seating and was explicit in asking if they could give me dimensions so I knew how much cubic feet I would be losing going with the smaller. They could not, or did not want to pro vie this information for some reason. Ben Sliwinski just kept telling me that I would be losing the 3rd row seating and seemed bothered when I asked if they could look up dimensions (which they DID NOT do BTW). If I could summarize my experience with Ben Sliwinski, it would be he DID NOT care about providing good customer service, nor making any effort to make a new car sale. Adamm Davis, you just lost business today because of these two. I will not be recommending your dealership to anyone in my network of friends and working professionals. I will make sure I post at least 3 reviews online and in various social media sites so that everyone knows the kind of customer service they should expect at your dealership. Shame on you guys. More

Horrible service and sales experience My car was in for some warranty work, and it took over 6 weeks to be completed. No loaner provided, no reimbursement for my rental car expense. I wa My car was in for some warranty work, and it took over 6 weeks to be completed. No loaner provided, no reimbursement for my rental car expense. I was in the market for a replacement, and the pricing offered was a joke. They offered a demo model at as much as I paid for a loaded new model from a different manufacturer. More