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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,971 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,971 reviews
October 23, 2020
Great customer service, everyone there is very friendly and helpful. In particular, Jayson and Rachel were the two employees I worked with that gave me such an awesome experience. Thank you guys again for and helpful. In particular, Jayson and Rachel were the two employees I worked with that gave me such an awesome experience. Thank you guys again for everything. More
by mshepp611
Employees Worked With
Rachel Kupke
October 22, 2020
Great customer service and attention to detail! Would highly suggest using Rachel for any new or used car purchase! She’s follows through on what she says. highly suggest using Rachel for any new or used car purchase! She’s follows through on what she says. More
by Anthonypzanni
Employees Worked With
Rachel Kupke
October 17, 2020
Service, service, service! From the beginning of my Service, service, service! From the beginning of my buying journey with sales, to the purchasing of the vehicle, finance and negotiating, it was rea Service, service, service! From the beginning of my buying journey with sales, to the purchasing of the vehicle, finance and negotiating, it was really the best experience that I have had purchasing a used vehicle hands down Great Job guys and gals It makes me Ford proud!!! More
by delectricman
Employees Worked With
Other Employees :
Brian Lagodna, Hillary Adam, Christopher Carlock, Mike Capicchioni, Kaitlynne Ferguson
October 16, 2020
I didn't have a lot of money for a down payment and Rachel helped me find a vehicle that suited my needs. I initially had some reservations because the car is a bit older, but it seems to have been ve Rachel helped me find a vehicle that suited my needs. I initially had some reservations because the car is a bit older, but it seems to have been very well maintained and during the finance process, I learned of some things that made me feel even more at ease with my purchase. The process took a long time, but I have to say that it was worth it in the end. Thanks Rachel and Suburban Ford of Sterling Heights! More
by Sheila L.
Employees Worked With
Jayson Rhodes, Rachel Kupke
October 16, 2020
Had an amazing experience with Ashley from the minute she welcomed us until we finished up the purchasing process. Best customer service we've had. welcomed us until we finished up the purchasing process. Best customer service we've had. More
by Dina romeo
Employees Worked With
Ashley Burgess, Nathan Wells
October 12, 2020
I had a wonderful experience with Tara Browning. She made sure I was taking good care while waiting searching for my new car! She was very kind and patient with me! I’m very thankful for her great customer s sure I was taking good care while waiting searching for my new car! She was very kind and patient with me! I’m very thankful for her great customer service and I will recommend her to others!! I appreciate her hard work!! More
by Markeagooden
Employees Worked With
Tara Browning
October 10, 2020
This is a really unprofessional dealership. I took my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my car in for service under warranty and they provided no rental. They than kept the car for many days before even inspecting it. They did not fix my issue and were awful in there attitude. The management was unhelpful and uncaring and the service manager was rude. If you want to be treated poorly than this is the place to go. But if you value yourself and your time than go elsewhere. More
by Carstar
Employees Worked With
Other Employees :
Brian Lagodna, Amanda Brown, Tom Macpherson, Andrew Lietz
October 01, 2020
I have to say Rachel Kupke was great. I walked away a couple times thinking I wouldn’t find anything I like. Rachel stayed working hard until something I liked and in my budget. If you want a sales per couple times thinking I wouldn’t find anything I like. Rachel stayed working hard until something I liked and in my budget. If you want a sales person that’s going to stay working for you. Pick Rachel More
by t
Employees Worked With
Anthony Mazza, Rachel Kupke
September 29, 2020
Ms. Ashley was awesome. The whole team treated me like family. Marcus and the finance team were diligent in making me happy. Kudos to them all family. Marcus and the finance team were diligent in making me happy. Kudos to them all More
by dqaiyyim
Employees Worked With
Brian Lagodna, Ashley Burgess, Marcus Martin
September 29, 2020
Working with Ashley was great!she was on top of everything worked very quickly very polite and helped us get our truck we are very thankful for her service, and her help. I would refer her to anyon everything worked very quickly very polite and helped us get our truck we are very thankful for her service, and her help. I would refer her to anyone that I know thank you Ashley! 😊 also the Finance guy Brian was awesome to work with he was very honest and truthful and made sure you understood the contract and the seriousness of the loan for the vehicle.. great guy great personality they have the right guy in the right position! 👍👍 More
by kisses1274
Employees Worked With
Brian Lagodna, Ashley Burgess
