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Suburban Ford of Romeo
Washington, MI
522 Reviews
Ford Dealership in Washington, MI
When you're in need of a new or used Ford car or truck, there's no better place to shop than Suburban Ford of Romeo We have what you're looking for and can happily help you get into the car you want at a price you can afford. Our courteous, knowledgeable staff is here to help you buy a new vehicle or service the one you already have. Take advantage of some of our special offers to get the best deal in town.
Our Selection and Services
No matter what type of Ford car or truck you're in the market for, we have what you want. Our large selection of new and pre-owned vehicles means that you have a lot to choose from when you visit us. Take home a stylish, brand-new Ford Focus if you need a great sedan with excellent fuel economy or drive away in that Ford F-150 you've been eyeing for months. We have an excellent selection of both new and used trucks to ensure that you get the one you want that's also within your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 522 reviews
July 23, 2023
Every one was very helpful kind and considerate. Really surprised how fast the process went once they received the vehicle Thank you all very much!! Really surprised how fast the process went once they received the vehicle Thank you all very much!! More
by iii0175
July 17, 2023
a GREAT experience - They made my lease return so easy and timely. Didn’t wait around at all. and timely. Didn’t wait around at all. More
by Zona
Employees Worked With
July 03, 2023
Bought two cars all was good until I drove come and realized they didn’t disclose everything realized they didn’t disclose everything More
by dm7582
Employees Worked With
July 01, 2023
Absolutely the best experience I have ever had with a car dealership! They are now my only dealership! Their employees are extremely helpful and experienced. They answered all my questions and worked tremend dealership! They are now my only dealership! Their employees are extremely helpful and experienced. They answered all my questions and worked tremendous in getting me into my EcoSport More
by trinaor123
Employees Worked With
Hillary Adams
June 29, 2023
Attempted to purchase a used vehicle that I found online. Vehicle was in stock on the lot. After waiting in the showroom for over 5 minutes, a salesperson walked by. I asked for assistance on the vehicle. He Vehicle was in stock on the lot. After waiting in the showroom for over 5 minutes, a salesperson walked by. I asked for assistance on the vehicle. He directed me to his desk where he checked on it. Was told it was sold to another one of their 350 dealerships. Asked if it would be available at the other dealership and was told no. He made no effort to check or look for anything else. Didn't even offer a business card. That vehicle is still listed on the website three days later. I purchased a vehicle today at another dealership in Romeo today and received excellent service. More
by bashton426
Employees Worked With
June 22, 2023
Overall we had a good experience with purchasing the vehicle from this dealer. They gave us a "deal" on the car knocking the $999 detailing fee off but after we put money down on it (coming from out of vehicle from this dealer. They gave us a "deal" on the car knocking the $999 detailing fee off but after we put money down on it (coming from out of state) they dropped the list price and then wouldn't honor the list price when we showed up to purchase unless they charged us for the $999 detailing fee....then they would honor the list price. The detailing which by the way, was not great detailing at all. My husband wiped grease off of the outer wheel after we drove off, there were food crumbs under the seats, a toy bracelet, and food stuck to one of the seats. If you're going to "charge" a $999 detailing fee, those vehicles should be spotless. More
by Hannah
Employees Worked With
Hillary Adam
June 20, 2023
I made appt to bring in my vehicle for review of tires. I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minu I made appt two weeks in advance. When I came in, I was about 15 minutes early. I told the young woman I had an appt for 530, and I was about 15 minutes early. The service manager Chris Scott was passing by and said what are you coming in for. I stated to have my tires looked at. He then said they didn't have time for that. I told him I had an appt and I didn't need the car back today. He told he could not do the write up. I was so taken back as I had an appt and he said well they shouldn't have made it. Had he said that they didn't have time apologized for not be able to honor their commitment and asked me to come back later I could have been more understanding that was not the case. I then asked him if what he was saying was as a ford owner of over 30 years I am not able to make appt for car to be serviced at my local dealer. He then turned to the rep and told her to write up the ro. In the end they were not able to fully service the car they did put a plug in one tire. I then went to another dealership (not a suburban dealership) and they took me right in without appt. and had car serviced and purchased 4 new tires. I gave them my 2000 dollars worth of business. Chris has insured that I will never give a dime to the suburban group. I will most certainly never entertain purchasing a vehicle from Romeo suburban Ford which is unfortunate as I prefer to deal locally. Chris could benefit from some customer service training as a service manager he needs to do better! He needs to set a good example for his team given his managerial position. . More
by Bobbie W
Employees Worked With
Chris Scott
June 20, 2023
Devin Carrier-- ROCKS! , finds you the best deal and does all the homework before you even walk in the Ford door to save you time. This was my 3rd time working with Devin an , finds you the best deal and does all the homework before you even walk in the Ford door to save you time. This was my 3rd time working with Devin and will continue on. And the service department is also wonderful! More
by sahotton
Employees Worked With
Devin Carrier
June 18, 2023
The sales group was great to work with. I purchased two vechciles in one transaction. After completing the purchase vehicles were presented with the keys in them. Buying Ford certified preo I purchased two vechciles in one transaction. After completing the purchase vehicles were presented with the keys in them. Buying Ford certified preowned I didn't think to check if it had two sets of keys. It was never disclosed that key was missing. When I discovered this after driving home dealership didn't care. More
by dm7582
Employees Worked With
