Suburban Ford of Ferndale

Enjoyed working with Dennis Lietz Dennis was very helpful and friendly. He took the time and answered all our questions and concerns. He was accommodating throughout the process. It sh Dennis was very helpful and friendly. He took the time and answered all our questions and concerns. He was accommodating throughout the process. It showed that he cares about the customers. More

Excellent Leasing Experience I can't say enough positive things about my leasing experience. Tim went above and beyond to help me find my car with my specific criteria and within I can't say enough positive things about my leasing experience. Tim went above and beyond to help me find my car with my specific criteria and within my budget. He took time to answer all my questions, and I had plenty, as well as assist in setting up my vehicle before I left. I walked out with a new truck that felt like I had been driving for a long time, but with the new car smell. Mike made the leasing transaction straight forward and easy. He answered any question I had and informed me of details I would have skimmed over. Tim and Mike go above and beyond from start to finish. I highly recommend them both and Suburban Ford of Ferndale. Chris 2019 F150 XLT Sport More

So quick & easy Leah was fantastic to work with! She was so quick to respond and was able to help up do most of the work from home. By the time I came in, just needed Leah was fantastic to work with! She was so quick to respond and was able to help up do most of the work from home. By the time I came in, just needed to sign some papers & we were done! She was so friendly & helpful & really helped us find what we needed. Would absolutely return to her for a future car! More

Very pleased Leah Nichols, was a pleasure to work with, very patient. Went over and above finding a car that was in my price range. Kept me informed on what cars Leah Nichols, was a pleasure to work with, very patient. Went over and above finding a car that was in my price range. Kept me informed on what cars were out there and what she thought would be the best for me. Found me a car, so pleased with my New Ford Escape SEL, has everything I wanted plus more at a great price. She had my car waiting for me all clean and a full tank of gas. She took her time showing me all the bells and whistles. When I drove away I was very comfortable with the knowledge that Leah had shown me. Can't say enough about her, she's a gem. More

Mike was great - sales team not so much I purchased a used vehicle in mid October - it was in their shop until mid November. I can not say enough good about Mike but the sales people that w I purchased a used vehicle in mid October - it was in their shop until mid November. I can not say enough good about Mike but the sales people that we purchased the vehicle from - especially the used car manager were horrific. Things were supposed to be working prior to picking up the vehicle. I think they just thought that I was an airhead and would take the car without them keeping their word. As I drove away from the dealership lights in the control center came on. I called sales person and he assured me "it's normal to have those warnings" -I stopped at a dealership by my home and was told this definitely should NOT be doing this. Mike kept his word and got everything in working condition - they had not replaced a head rest, a cosmetic cover on the seats, the drivers side door controls for mirrors, locks, etc was not working and he fixed everything. He is a prime example of positive customer care - I will not go back to this dealership but think it should be noted that it is strictly because of the salesman and the Used Car Manager. More

World class service Jim is awesome. He was able to deal with my difficult request and find the best car to suit my needs. The whole process was super easy working with hi Jim is awesome. He was able to deal with my difficult request and find the best car to suit my needs. The whole process was super easy working with him. More

Great Service! Extremely helpful! Been leading from this dealership for a while now. Kamin has always been the guy I go to for everything. He's hands on and very insightful and keeps e Been leading from this dealership for a while now. Kamin has always been the guy I go to for everything. He's hands on and very insightful and keeps everything very black and white. He also isn't one of those salesman that tries to rush you to a decision. I often hear him tell me at renewal time. "Sleep on the decision so you know it's what you like." It's very refreshing to see a salesman that cares about the customer and the sale. Not just the sale. I will he coming to Kamin for all my leases until it is no longer an option. Would reccomend to anyone that I know. If you need a car new or used. He's the guy you want to see at Suburban Ford of Ferndale. More

Great Experience! I've leased vehicles for the past 6 years. This time around I've been to few dealerships, but none compared to the dedication of my salesman. Got me I've leased vehicles for the past 6 years. This time around I've been to few dealerships, but none compared to the dedication of my salesman. Got me the vehicle I wanted with the best plan. Im very satisfied! More

Oil change to heaven Blaise Bailey was an angel sent from the heavens above. From the second I pulled my car into the service line and center I felt comfortable. As she be Blaise Bailey was an angel sent from the heavens above. From the second I pulled my car into the service line and center I felt comfortable. As she began walking to greet me at my side window, I felt a sense of warmth just overcome my body and surroundings. Her lovely smile just brightened up my day and mood. Prior to arriving to ford I had such a tough and tiring week, my boss has been on my back and working late late hours and just stressing due to the work in the accounting field. However, Blaise helped me realize that life is too short and that we need to smile and remember that we get a chance to start over each and everyday. During our conversation she helped me Realized the great things that goes on in our lives on a daily basis. I have never felt more welcomed by a service individual in my life and I believe she should be recognized in some fashion or another for her amazing presence and willingness to help and just offer advice. I will be Sure to carry Blaise’s sense of warmth and happiness with me as I enter this busy season at work and each and everyday. This his been my high for 2019 Thus far and if I can just take this with me each and everyday, I can say 2019 will be great no matter what challenge will come my way. Thank you for your amazing personality and never change who you are! Shawn More