Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Ferndale
Ferndale, MI
547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
547 Reviews of Suburban Ford of Ferndale
August 15, 2019
Great service I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. He instilled trust and insured that I had all the needed information to make an intelligent car selection. More
by Thornton
Employees Worked With
Kevin Maples, Tye Gibson
August 13, 2019
Friendly and forthcoming ...everyone was extremely helpful and a xxxx delight to work with and I would recommend them to all my amigos without hesitation ...everyone was extremely helpful and a xxxx delight to work with and I would recommend them to all my amigos without hesitation More
by drumdude
Employees Worked With
Brad Rummer, Tye Gibson
August 13, 2019
5 star sales person AB If you are in need of a car, please come see Alan Brown. You can't go wrong. From the time, we step onto the property Alan took great care of us. Not If you are in need of a car, please come see Alan Brown. You can't go wrong. From the time, we step onto the property Alan took great care of us. Not only does he know all about cars. He listened to our needs, budget and took the time to make sure we were happy with our decision. Go see Alan today!!! More
by Trish B
Employees Worked With
Alan Brown
August 07, 2019
Great Experience! This is our first time buying a vehicle from Suburban Ford- Ferndale and won’t be our last! and it’s all because of how we were treated and taken car This is our first time buying a vehicle from Suburban Ford- Ferndale and won’t be our last! and it’s all because of how we were treated and taken care of by Tye Gibson our Salesman. Tye made us feel comfortable and answered our questions regarding the vehicle we came in to test drive and ended up purchasing!....Thank you Tye! More
by Lori
Employees Worked With
Tye Gibson
August 06, 2019
efficient and friendly John Tocco, was great to work with. He knew his business and was very professional. Kevin Maples closed out the paperwork side of the transaction qu John Tocco, was great to work with. He knew his business and was very professional. Kevin Maples closed out the paperwork side of the transaction quickly and got me on my way. More
by gaulrapp4
Employees Worked With
Kevin Maples, John Tocco
August 04, 2019
Stress free Everyone i had contact with during my car buying experience was very friendly, hospitable, honest and easy to deal with. They had the car i wanted and Everyone i had contact with during my car buying experience was very friendly, hospitable, honest and easy to deal with. They had the car i wanted and helped make it happen. More
by gmichael
Employees Worked With
Brad Rummer, Kevin Maples, Nipa Rahman, Alan Brown
August 02, 2019
Buying a used car Great salesmen, no pressure tactics.Good personality and easy to talk to! I felt very comfortable and Tye explained everything very clear! Made sure Great salesmen, no pressure tactics.Good personality and easy to talk to! I felt very comfortable and Tye explained everything very clear! Made sure to answer all my questions! More
by Cars
Employees Worked With
Brad Rummer, Mike Goltz, Tye Gibson
August 01, 2019
Happy Customer, Great Salesman Tye Gibson was an amazing salesman. He was polite and courteous. he listened to what I had to say and put forth every effort to help me find my next v Tye Gibson was an amazing salesman. He was polite and courteous. he listened to what I had to say and put forth every effort to help me find my next vehicle. Originally went to look at a used F150, but it didn't pan out as expected. However in the process of looking at the F150, I came across a used Sierra. Two days of hard work on the dealers part and I was taking delivery of my 2012 GMC Sierra! Kevin Maples was courteous as well. He kept in contact with me along with Tye about the approval process. Overall great experience. More
by EscapeRush96
Employees Worked With
Kevin Maples, Tye Gibson, Alan Brown
July 23, 2019
Down 37,000 still no truck. Bought a truck from Suburban of Ferndale and it has been a nightmare. Day one it broke down after about 8hours of use. Had to have it towed. I got it Bought a truck from Suburban of Ferndale and it has been a nightmare. Day one it broke down after about 8hours of use. Had to have it towed. I got it back that same day and it broke down again by 10:00am the next morning. It’s now almost a week since the purchase. And my business has been shut down for the most part since. The only option they have given me so far is to buy a different 39,000 truck.... which I can’t afford to make the payments on..... I am disgusted with this situation. My wife was in tears in the showroom and with 50 some dealerships they can’t find an adequate solution. I am broke now. I haven’t been able to work all week. My business account has less than 600.00 in it. And my guys aren’t getting their check this week. Because I trusted Suburban of Ferndale. 27,000 truck plus 10,000 in losses and still don’t have a truck. They simply refuse to make this right. Protecting their bottom line. More
by Desperate DaD
Employees Worked With
Brad Rummer
July 23, 2019
Great experience Tye Gibson made my car buying experience great. Very knowledgeable and was there every step of the way. I love my new car!! Thanks again! Tye Gibson made my car buying experience great. Very knowledgeable and was there every step of the way. I love my new car!! Thanks again! More
by Havardde
Employees Worked With
Tye Gibson
