Suburban Ford of Ferndale

Worked with Antonio, Pre-owned Sales Manager in negotiation on a 2019 Audi SQ5. A lot of lies and shady things happened in this deal. The cliff notes are after the purchase, I tried to connect MyAu negotiation on a 2019 Audi SQ5. A lot of lies and shady things happened in this deal. The cliff notes are after the purchase, I tried to connect MyAudi App, long story short is that they sold me a car built for Canadian Territory. This means NO MMI/Audi Connect/MyAudi App, Audi has no way to update to the US system. Many manufactures, when vehicles are built for another country, void the warranty when it goes to another county. US Audi Dealerships, have no obligation to honor any warranty and area specific changes would not be covered. Suburban misrepresented the Buyers Guide by checking that the manufacture's warranty still applies. I also found another Buyers Guide, in the glove box after purchase, and this was checked different than what we signed. Antonio tried telling me, the manufactures warranty box gets check if you purchase a vehicle service plan (VSP). Incorrect, one has nothing to do with other. They overcharged us several thousand dollars for the VSP. When I confronted them about the Canadian vehicle issues, several days later I see a payment made on our principle loan for the overage, but they never brought this to our attention. Antonio never took responsibility of the illegal documentation. Ultimately, they purchased the car back, making us whole. Antonio assured us payoff would be overnighted and paid before our payment was due, they had nine days to do so. That didn't happen, we had to make a payment, which was against our resolution agreement, and wait for the overage to be refunded back to us. When we bought a new car a few days later, we told the new dealership a small bit of of our experience, without naming the dealership, their response was "it was Suburban wasn't it?" Followed by "I often hear these kind of things happening with Suburban". This Audi is up for sale on their lot right now. BUYER BEWARE! More

This dealership is great, their customer service was awesome. They kept their word and gave me what I wanted… awesome. They kept their word and gave me what I wanted… More

Tom took a personal interest in my purchase from start to finish, he made sure my salesperson Mark did everything possible to make me lease turn-in and new lease were handled smoothly and professionally. finish, he made sure my salesperson Mark did everything possible to make me lease turn-in and new lease were handled smoothly and professionally. I have now switched dealerships to use Ferndale, even though it’s a little further for me to drive from Harrison Township, it’s worth it for the excellent care I get at the Ferndale dealership form Mark Fortuna and Tim McPherson! Thanks guys!! More

Tom worked very hard to provide a perfect buying experience with my Bronco. Was nervous at first flying in from Maryland but Tom and Nipa were great handling everything. Tom made sure I was satisfie experience with my Bronco. Was nervous at first flying in from Maryland but Tom and Nipa were great handling everything. Tom made sure I was satisfied and addressed my questions even long after the sale. More

Tommy is top notch! I know that when I am shopping for a vehicle he is my go to. I trust his team because I trust him. It is obvious that he cares about his customers an I know that when I am shopping for a vehicle he is my go to. I trust his team because I trust him. It is obvious that he cares about his customers and his employees. I highly recommend this dealership. More

Tom has always been a great person to work with when buying a vehicle I will always request for him when doing anything with the dealership buying a vehicle I will always request for him when doing anything with the dealership More

Advertised vehicles that are not available for sale No available Maverick for sale but showed available available Maverick for sale but showed available More

I've known and done business with Tom for over 25 years. He is an exceptional person, always going above and beyond to services our company, from looking and offering all available discounts, personally del He is an exceptional person, always going above and beyond to services our company, from looking and offering all available discounts, personally delivery vehicles and following up on deals after hours and on weekends. He is our go to man for all our vehicle needs! I HIGHLY recommend Tom and his team! More