Suburban Chrysler Dodge Jeep Ram of Troy

Before coming in to Suburban CJD of Troy, I had been to several other dealerships who were not very helpful for me. It was my first time financing a car and I didn't have too much money to work with. Sub several other dealerships who were not very helpful for me. It was my first time financing a car and I didn't have too much money to work with. Suburban CJD was able to help me get approved for the perfect car and I couldn't be more happy! Chuck Diamond was a pleasure to work with and he made the experience very comfortable and friendly. I would definitely recommend getting a car here! More

I would gladly recommend both Suburban Jeep as a dealership and also Glen Campbell as a salesperson to anyone I know that might be looking for a new vehicle. The first thing Glen did was give me AL dealership and also Glen Campbell as a salesperson to anyone I know that might be looking for a new vehicle. The first thing Glen did was give me ALL of his contact info, including his personal cell phone number. I knew then that there would not be any issues with communication. I was correct. I told Glen what we were looking for and what our expectations were. From there, he exceeded our expectations in giving us our options. Once we decided to go through with the deal, both he and all involved in closing the deal, were very accomodating and efficient in getting everything signed and delivered. I specifically went to Suburban because of my past experience being such a positive one. I live an hour away and still chose to come down to Suburban to purchase my vehicle. In the future, I will be back and will hope to work with Glen again as well. Thank you!! More

Andrew has been absolutely wonderful. I was in an accident one week ago, with a mini van that I purchased from this dealership. Last week a Hummer rear ended me and the van was totaled. The day after accident one week ago, with a mini van that I purchased from this dealership. Last week a Hummer rear ended me and the van was totaled. The day after the accident, I called Andrew to let him know what happened. He immediately started looking at other vehicles for me. I had a temporary loaner through my insurance company. With Andrew's help we were able to get me into a car and off the lot with in two days. I can't not thank him enough for all of his help through this horrible ordeal. The dealership is very lucky have such dedicated employee's who are honest, and not pushy. More

My experience in working with Suburban Chrysler Jeep Dodge, and particularly my salesperson, Bill Messina, was fabulous, and unexpected. I had no knowledge of this dealer prior to my purchase, and in f Dodge, and particularly my salesperson, Bill Messina, was fabulous, and unexpected. I had no knowledge of this dealer prior to my purchase, and in fact was given referrals by friends for other dealerships. The referrals didn't follow through, but Suburban completely did. I had to shop for a vehicle under short notice, and thought it was going to be a complete disaster. I couldn't have been happier to be wrong. I know credit to my particular experience is because of all the effort and follow through of my salesperson, Bill Messina. And due to my purchase window being short on time, credit also goes to Larry Thompson for getting back to me quickly after my initial internet contact, AND, giving me the information I requested. I'm sure all car shoppers have different variables, but my circumstances required making as few dealer trips as possible. I needed concrete specs and numbers via internet researching, and Larry provided the information I needed to feel Suburban could meet my requirements. And Bill worked diligently the rest of the way to get me into the right vehicle. Throughout the entire process, I felt Suburban listened to what I was looking for and worked very hard to make it happen. Though, there may have been one initial "auto-response" from the internet contact, after that I felt treated like a customer. Other dealerships issued a lot of email form letters - but they felt like form letters. Suburban quickly made it feel personal, and kept my individual requirements in mind throughout. I went into this process with total apprehension, and left referring all my friends! More

We contacted Suburban CJD via an Internet inquiry on a specific Town & Country we found in their inventory. The Internet salesperson responded to my inquiry immediately, and asked additional relevant que specific Town & Country we found in their inventory. The Internet salesperson responded to my inquiry immediately, and asked additional relevant questions to make sure we were taking advantage of all the incentives available to us. Within an hour, Bill contacted us via email and followed up by phone. He ran numbers same day (several different ways ... lease, buy, etc.) to try to get us the best deal. He was completely upfront with the finance rate and the residual, and gave us several options. We took several weeks to finally decide what we were going to do, and Bill periodically checked in to answer any questions we had. Overall, I can't say enough good things about our sales experience -- Bill worked very hard for us. Everything was handled extremely professionally, the communication was accurate, timely, and completely upfront, and the delivery was fast and easy. The dealership itself is clean with nice amenities, and I felt comfortable having my two children there during delivery, knowing they would be safe and entertained. The only negative experience we had was with the F&I portion ... it was a hard, pressure sell for the different service pack options, which I didn't appreciate considering our experience everywhere else was anything but pressured. I know it's the nature of F&I to try to upsell you on different packages, but this was the hardest sell I can remember in 5 vehicles I've acquired in the past. More

Michael Fleming was the most helpful employee of your's I could have found. I will DEFINITELY purchace my next car, and my husbands, from him. He returned all my calls immediately and answered all my questio could have found. I will DEFINITELY purchace my next car, and my husbands, from him. He returned all my calls immediately and answered all my questions when I came to Suburban Chrysler Jeep Dodge of Troy. He sat me in the chair as we spoke, and made me feel so comfortable, which is not always the case at car dealerships. Sincerely, Karen Sifford More

We just purchased a Dodge Journey. Joe Bellomo was so helpful, friendly and kind. Helped us get the best deal. Stayed long after closing so we could drive new vehicle home same day. We love our new JOURN helpful, friendly and kind. Helped us get the best deal. Stayed long after closing so we could drive new vehicle home same day. We love our new JOURNEY!!! We are now driving from Detroit to Chicago. More

Two months ago my dad purchased a sizzling Sebring utilizing these two fine and helpful gentlemen. I just purchased an amazing Avenger with the same well qualified associates. From my first visit to d utilizing these two fine and helpful gentlemen. I just purchased an amazing Avenger with the same well qualified associates. From my first visit to driving my new "baby" off the lot all my questions and concerns were professionally handled. More

We were recommended to see John Ruswick thru family and from the second we met him, know he was the right person to work with. He was very friendly and imformative. He was straight forward with us and what from the second we met him, know he was the right person to work with. He was very friendly and imformative. He was straight forward with us and what our options were with the budget we needed to meet. In less than a week he provided several used car options for us and found an outstanding vehicle for us and our growing family. We will continue to use John Ruswick and Suburban Chrysler Jeep for any needs in the future and recommend him and the dealership to whomever is looking for a New or Used vehicle. More

Even using an Employee discount, not all dealers are equal. Some don't know how to get all the rebates you are entitled to. We made a deal at our price and got the car delivered in 2 hours on a Saturday equal. Some don't know how to get all the rebates you are entitled to. We made a deal at our price and got the car delivered in 2 hours on a Saturday. Awesome. No wasted time at Suburban. This was a rush job as we were the victim of a driver running a red after an illegal left turn, the 2010 Journey was a total loss but we walked away. Needless to say, we wanted and needed to replace it quickly but at a comparable lease price. Our first attemp was at a dealer who had made six sales to us over 20-25 years. He couldn't get the job done but Suburban did. More