Suburban Chrysler Dodge Jeep Ram of Troy

Cassandra was absolutely amazing. She worked extremely hard to get me the vehicle I wanted and at lesser the cost than I expected. I would also like to thank her manger as well for wo She worked extremely hard to get me the vehicle I wanted and at lesser the cost than I expected. I would also like to thank her manger as well for working with me. Just wanted to say thanks again to Cassandra and her boss for a job well done. Suburban CDJR has gained a new customer and second new customer as well. More

My experience with the Service Center was quite possibly the worst I’ve ever had with any company. I brought in a 2022 Wrangler Sahara with 24,000 miles that had misfired and was showing a check-engine lig the worst I’ve ever had with any company. I brought in a 2022 Wrangler Sahara with 24,000 miles that had misfired and was showing a check-engine light. Ten days passed with no communication from anyone. When I finally reached someone by phone, they had no updates. Another week went by before I received a call saying the vehicle needed a new engine and that they were working to get it covered under the powertrain warranty. A week after that, I was told the repair would not be covered because the vehicle originated from Canada. The cost quoted was $16,000 for an engine replacement. I explained that I was unsure how to proceed and needed to contact Jeep corporate to see whether they would stand behind their product—an engine failure at only 24,000 miles is clearly not consistent with normal life expectancy. I was immediately told that if I was not going to authorize the repair, the loaner vehicle had to be returned right away. I acknowledged this but also said I needed more than 30 seconds to make a $16,000 decision. I asked whether my Jeep was still driveable or if it needed to be towed. I had driven it in, but after three weeks I had no idea what work (if any) had been performed. I was told someone would call me back with that information. Three more days passed with no follow-up call. I then went to the dealership in person to understand the diagnosis and how they had concluded a new engine was required. The first words spoken to me were “Where’s the loaner vehicle?” I spoke with a manager at length. He said the Jeep had set DTC P0300 and that when they removed the oil filter they found metal debris, which pointed them toward rocker-arm and camshaft-lobe failure. When I asked to see the filter, I was told a new one had already been installed. I asked for a SKU number or any other way to verify the claim and was simply told they were trustworthy. It seems odd that during a diagnosis of this magnitude no photos were taken of the metal in the oil filter and no documentation was provided. Just “take our word for it—you need to spend $16,000 on a vehicle with 24,000 miles.” When I looked under the hood myself, I found a consistent layer of dust and no evidence that the oil filter had been touched. I will be getting a second opinion. Hopefully SCDJR Troy was not trying to unnecessarily replace an engine. More

Very friendly and helpful staff, car was in good shape and I was helped promptly and with courtesy. and I was helped promptly and with courtesy. More

I always have the best experience here when I come in for service (Not just the best dealership service, but the best customer service experience in general anywhere, stores, restaurants, etc). Everyone is a service (Not just the best dealership service, but the best customer service experience in general anywhere, stores, restaurants, etc). Everyone is always so courteous, kind and attentive. When I called to schedule service, I didn't know that mobile service was an option- AMAZING. Scheduling was so efficient, I actually thought I was working with an AI tool, but it was Avery! :) Luke came out to my house, and was so punctual and nice and he completed an oil change and recall repair in under 30 minutes while I joined meetings and worked from home. The whole experience and service was incredible. 20/10. More

Ron is an amazing Salesperson and Human. He made our purchase fun. He earned our trust and went over and above for us. His kindness and genuine care for us was more than I have ever seen He made our purchase fun. He earned our trust and went over and above for us. His kindness and genuine care for us was more than I have ever seen in many years of car buying. He is professional and acts with integrity. He stayed late to show us features of our new vehicle after the sale. He is our salesperson for life! More

In October of 2024 I had 2 axle shafts replaced at Feldman CPD in Woodhaven MI. The boots on each of the shafts split and by all accounts should fall under the Mopar Parts warranty which the dealersh Feldman CPD in Woodhaven MI. The boots on each of the shafts split and by all accounts should fall under the Mopar Parts warranty which the dealership confirmed. I took my vehicle to the dealership in Troy and had the service advisor look at it. He agreed the boot defect was obvious and said he would order the parts. He never ordered the parts. I called 4 times over the last few weeks and was advised by who I spoke with they would investigate and call me back. I never received a call back. The 5th call I spoke with Jacob the CR Manager. Jacob told me I would have to drop the car off and have it diagnosed again, then the parts could be ordered. I told jacob this was non sense and inconvenient. He told me and this is almost a quote but may not be exact; We are probably not a good fit for you, it would be best if you took it someplace else. So just to summarize from the time I made my appointment with the first service advisor he quit or go fired? I was referred to the second service advisor who quite or got fired. I called back 4 additional times leaving my name and number for follow up and never heard a thing. I called and got the CR manager Jacob and was told take my vehicle someplace else. Joe in service doesn't even work there anymore and is still on the website. These guys are an absolute disaster. More

Stay away from the service department. I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the w I had a terrible experience with Service Advisor Markel Powell when I brought my Jeep Gladiator in to have a leak inspected that I noticed over the weekend. When I dropped the vehicle off, I was very specific about where the leak was coming from and even offered to show him in person. Less than an hour later, he called and told me there was no leak. I tried to explain over the phone exactly where the issue was, but he repeatedly insisted there was nothing wrong with the truck and would not listen to my concerns. I ended up interrupting my workday and returning to the dealership to show him the leak myself. Once I arrived, he continued to interrupt me and refused to listen to what I was trying to explain. When I asked to speak with a supervisor, his behavior became extremely unprofessional. He became angry, started yelling that the truck was “not xxxxing leaking,” and told me that I didn’t know “who I was talking to.” He then walked toward the service office while continuing to yell and slur his words. At no point did he attempt to de-escalate the situation or address my concerns professionally. I have never been treated with such disrespect by a service advisor. Regardless of any disagreement about a vehicle issue, this level of conduct is completely unacceptable. Based on this experience, I would not recommend the service department to anyone. More

I had a wonderful experience with this dealership. Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring tha Reggie was friendly and professional. I ran into some issues with getting my insurance coverage started and they were very patient and reassuring that I wasn't going to lose out on purchasing my vehicle. They stayed in touch and as soon as I got proof of coverage, they were able to get me in to finish up the paperwork and get me out the door with my minivan. I got a message from Reggie the next day, there was some service that they identified as needing done before the vehicle was purchased, but the service order hadn't been completed before I took the car home, so he wanted me to bring it back and they would fix it free of charge. That really showed me the honesty and integrity of this company because I had no idea about this issue and they could have just let me on my way none the wiser. They even came to drop my vehicle off at my work once the work was complete. Best buying process I've ever had, and I will definitely be returning for service and the next time I'm in the market for another car. More

OMG! ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who st ! Let’s start there. The entire process was professional and top notch. Reggie Williams was awesome! Thanks to him and ALL of the lovely staff who stopped by along the way, I’m officially a JEEPER and can’t say how I happy I am! I’ll be sending all of family and friends to Reggie! 💕💕🙏🏽🙏🏽🙌🏽🙌🏽🙌🏽👏🏽👏🏽👏🏽 More