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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 898 reviews
July 29, 2016
Awesome!!! Mike Burns and Jennifer Simons was so great and very helpful! Didn't have to be there forever very smooth transaction! Couldn't have asked for a bette Mike Burns and Jennifer Simons was so great and very helpful! Didn't have to be there forever very smooth transaction! Couldn't have asked for a better team of two people to work with on getting my vehicle More
by Karenrose1948
Employees Worked With
Mike Burns, Jennifer Simons
July 25, 2016
Great service! I worked with Mike Burns and would highly recommend him! He went above and beyond and always followed through. He was very trust worthy and I have not I worked with Mike Burns and would highly recommend him! He went above and beyond and always followed through. He was very trust worthy and I have not always had that with my past experiences when leasing/buying a car. I will defintely recommend him to anyone that I know who needs a car. More
by Dana1225
Employees Worked With
Mike Burns
July 24, 2016
Very Helpful Cia Murphy was extremely knowledgeable on the Chevy Equinox that I was considering for purchase and also helped me in getting financed for a lease whi Cia Murphy was extremely knowledgeable on the Chevy Equinox that I was considering for purchase and also helped me in getting financed for a lease which I was not even confident I could get!! Thanks Cia!! More
by Daniel Bellus
Employees Worked With
Cia Murphy
July 23, 2016
Excellent customer service Gagik Vartanyan Has excellent customer service. Worked really hard to help me get and decide what I wanted. Would highly recommend him from this deale Gagik Vartanyan Has excellent customer service. Worked really hard to help me get and decide what I wanted. Would highly recommend him from this dealership More
by Adamglobalprofits
Employees Worked With
Gagik Vartanyan
July 23, 2016
very impressed I was in town visiting my dad and we just stopped in to see if the ct5 was in. A nice girl Ms. Murphy talked to us. I explained that I was just visiti I was in town visiting my dad and we just stopped in to see if the ct5 was in. A nice girl Ms. Murphy talked to us. I explained that I was just visiting and would not be buying a car she took her time to go over the in's and out's of the ct5 with us. After I returned home I checked out what she had told us and she was spot on!!! I am very impressed needless to say. thank you for your time again Ms. Murphy. More
by cadillacrich
Employees Worked With
Cia Murphy
July 23, 2016
Best Used Cadillac Sales Process! Mark Brown, internet sales manager, provided an efficient, product knowledgeable, and transparent sales process... He got me a good deal which include Mark Brown, internet sales manager, provided an efficient, product knowledgeable, and transparent sales process... He got me a good deal which included warranty. I love my silver bullet ATS! And will go back to Suburban Cadillac for service and my next car too! More
by christopher c lin
Employees Worked With
Mark Brown, Jennifer Simons
July 22, 2016
Wasted hours of my time and gas This dealership wasted hours of my time and gas (=money)! I was driving an hour and a half (one way) to go buy a car, had a financing check that just This dealership wasted hours of my time and gas (=money)! I was driving an hour and a half (one way) to go buy a car, had a financing check that just needed my signature, and confirmed the car was still available when I left and told them I was headed over. They did mention that someone was coming to test drive the same car, but they didn't know when. I learned a lesson by still heading over without confirming that they would hold the car until I got there (which is somewhat my negligence, but they should have done so without me having to ask since they knew how far I was driving). When I arrived, the other person was test driving it, and then it was a done deal. Complete waste of my time. I will never go back! I will say that Jacob was nice and friendly, but he could have made sure the car was going to be held until I got there. More
by JennM
Employees Worked With
Jake Carlin
July 21, 2016
Trade in Everyone was very friendly and greeted me throughout my transaction. The manager was professional and worked with me. I will come back to this deale Everyone was very friendly and greeted me throughout my transaction. The manager was professional and worked with me. I will come back to this dealership. More
by Nvuicic
Employees Worked With
Tara, Curt Berjeski
July 21, 2016
Customer Service Thanks Chris and Eric M for being flexible and offering great customer Service. You both have exceeded my expectation. You deal with me with a s Thanks Chris and Eric M for being flexible and offering great customer Service. You both have exceeded my expectation. You deal with me with a smile and I understand I have a lot of demands. I will return soon More
by Dagooden
Employees Worked With
Mike Burns
July 21, 2016
Eric Mohammed I would like to acknowledge the great customer service I have had with Suburban I purchased a car there because of the Eric from Brooklyns great s I would like to acknowledge the great customer service I have had with Suburban I purchased a car there because of the Eric from Brooklyns great service. It's also great when he remembered me as a person More
by Dagooden
Employees Worked With
Eric Mohammed
