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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

3.6
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 898 reviews

September 16, 2016

First Time Lease I have nothing but positive things to say about the family at Suburban Chevrolet Cadillac! They take pride in making sure that you're comfortable in e More

by Awood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagik Vartanyan
Sep 16, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Customer service is our top priority and we are so glad to hear that Gagik provided that to you. We hope you enjoy your first new lease and we look forward to working with you again when you're ready for your next one!

August 26, 2016

Very professional and fair I called the dealership looking for a certain vehicle they found it and give me very fair price and we're very courteous would definitely do business More

by Jeffrey Jabiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Blattner, Gagik Vartanyan
Aug 26, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Jeffrey, thanks for the positive feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

August 26, 2016

Excellent service by Mike Burns My experience working with Mike Burns and the rest of his team was wonderful. Mike listened to my needs and goals for the car I was looking to purchas More

by Kristin Richards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clifton, Mike Burns
Aug 26, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thanks for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your experience with Mike met all of those goals! Enjoy your vehicle, and we look forward to working with you again!

August 22, 2016

Mark Murrell goes the extra mile and then some. Great experience with Suburban Chevrolet Cadillac!!! I have a summer vehicle and a company vehicle that I gave up to move to another company. Mark Mu More

by jfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Murrell
Aug 23, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are so happy Mark was able to make your car buying experience a pleasurable one. Congratulations on the new vehicle and we look forward to serving you again in the future!

August 17, 2016

The Cars are Junk I test drove 2 suv's the first had a steering problem and a transmission problem. The second had a bad CV joint... at least 1 and that was just the t More

by raekai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Hensley
August 13, 2016

Genuine and helpful Gagik was a great salesman to work with. He got to know my needs and preferences and helped me find a quality car at a great price. Along the way, he More

by J_Lyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagik Vartanyan
Aug 15, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your vehicle and your experience with Gagik met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

August 10, 2016

Fast, friendly and professional service from the garage to the front office. The extra mile our sales agent took in securing our less than desirable trade in options was fantastic and his e More

by Terri D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Simons, Gagik Vartanyan
Aug 10, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Terri, thank you for your feedback! It is great to hear that Jennifer could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you again soon, and enjoy your vehicle!

August 06, 2016

Superb! I love this dealership. I've bought a car previously from Suburban and I service all my vehicles there. As soon as I excited my vehicle I was approach More

by Boomni2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Berjeski, Jennifer Simons
Aug 08, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your feedback and continued business! We are so glad that you have been provided great customer service by our whole team, and we hope that continues! We look forward to working with you again when you're ready for your next vehicle or for service!

August 01, 2016

Just a good guy!! I went to Suburban Chevrolet Cadillac because a friend works there. However, he was in the middle of a sale so he handed me over to Ron. Ron went ou More

by jacksonrunner22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ellerson
Aug 02, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are happy you had such a great experience with Ron at our dealership. Customer service is our number one priority and we look forward to serving you again in the future.

July 31, 2016

Straight to the point, No nonsense I called Mike Burns ahead of time to make sure the car was available, and he pulled it aside, had it detailed, and filled up the gas tank before I got More

by Bill B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Aug 02, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Bill, congratulations on your new Cadillac ATS! We are so happy to hear you're enjoying your vehicle and had a great experience with Mike shopping for it. We hope to work with you again for any of your vehicle related needs.

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