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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

3.6
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 898 reviews

October 28, 2016

Looking for a particular preowned vehicle My sales representative, Gagik, was very helpful and went out of his way on several occasions to try to find exactly what I was looking for. Honestl More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagik Vartanyan
Oct 28, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are happy to hear that you had a positive experience with Gagik. Thank you for your feedback and we hope to work with you again sometime in the future!

October 27, 2016

Fantastic and Wonderful Working with Mike Burns truly made my first car purchase a lot less stressful than it could have been. My husband and I are returning customers and wi More

by MarxJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Oct 27, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We are so happy Mike was able to make your car buying experience a pleasurable one. Congratulations on the new vehicle and we look forward to working with you and your husband again in the future!

October 27, 2016

Not just a salesman Plain and simple, Jonathon Wejroch was awesome. Jon wasn't just trying to sell me a car, he was trying to build a relationship. I greatly appreciated More

by Rbarry24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Blattner, Jonathon C. Wejroch
Oct 28, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for the great feedback! We are so happy to hear that Jon went above and beyond to make your experience here so positive and enjoyable. We hope you are enjoying your new vehicle and we look forward to working with you again in the future!

October 27, 2016

Wonderful Experience I recently bought a car from Jon Wejroch, he will be the reason we continue to buy cars there. He made the experience of buying a new vehicle wonderfu More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon C. Wejroch
Oct 28, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Bonnie, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Jon! Congratulations, and enjoy your new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

October 26, 2016

Excellent Had a great experience. Everyone that I don't with was very good. Made the process really easy for me. definitely would use them again. More

by Linda Petros
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagik Vartanyan
Oct 27, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Linda, thanks for the feedback and we look forward to working with you again in the future!

October 26, 2016

Chevy Cruze Mike Burns was excellent, trustworthy, knowledgeable, helpful, and personal. After my experience my Fianceé only wanted to work with him to find her More

by Jmarx12112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Oct 27, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Jeffrey, thank you for the feedback! We are so happy to hear that you and your Fiancee had such a positive experience with Mike! Customer service is so important to us and it's great you were provided that. We hope you and your Fiancee both enjoy your new Chevy and Malibu and we look forward to working with you again when your lease is up!

October 25, 2016

First Car So funny, out going and pleasant to do business with, I would come back to purchase or lease another vechicle. I hope both Jon's are here when my leas More

by Ghall13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon C. Wejroch
Oct 25, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Congratulations on the new lease! We are always happy to hear from satisfied customers such as yourself and we look forward to helping you with the next one!

October 25, 2016

Dennis educated me well on the right car for me! I felt like I was given genuine information. I felt as I was part of the family, not just a customer! Very pleased with how all my questions got answe More

by alcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Chenoweth
Oct 25, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your feedback! It's great that Dennis could answer all of your questions and we hope to work with you again!

October 25, 2016

Outstanding Ron is the kind of sales person you hope you will encounter when buying a new or used car, but rarely do. He is honest and friendly, as well as being More

by ultratechmarine
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Ellerson
Oct 25, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We always appreciate positive feedback and we are happy to hear Ron met all of your car shopping needs when you purchased your vehicle. We look forward to servicing your vehicle and helping you out with the next one!

October 25, 2016

1st new vehicle purchase since 2008 I was referred by a friend to Suburban to work with Jennifer Simon the Business Manager and then with Mike Burns. I went in without a clue and didn't More

by kendra403
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns, Jennifer Simons
Oct 27, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Kendra, thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new 2017 Traverse and your experience with Jennifer and Mike met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

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