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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

3.6
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 898 reviews

November 12, 2016

Great lease experience! My husband and I leased two chevys from here recently and worked with Anne Martin. She was super friendly and worked really hard to get us the cars we More

by ataylo43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne Martin
Nov 14, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear you and your husband's new Chevy's and your experience with Anne met all of those goals! Enjoy your new vehicles, and we look forward to working with you again!

November 11, 2016

Always Awesome Sales & Service! Anne Martin is a tremendous asset for Suburban Chevrolet Cadillac! I have leased 5 cars and trucks in the past 7 years from Anne and she always liste More

by Dukdust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Illyana Moore, Anne Martin
Nov 11, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thanks for the feedback and continued business! We are so glad that our team has provided you with excellent customer service and we can't wait for you to experience that more! Enjoy your new vehicle and we look forward to working with you again when you're ready for your next one!

November 10, 2016

My awesome salesman My salesman was Ron Ellerson, and my experience with him was fun professional and straight to the point. At times it seemed like there was no way but More

by Ctibbs83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ellerson
Nov 10, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for the great feedback! We strive to make sure every customer finds the perfect vehicle, at the right price, and provide the best possible service. We're glad to hear your new vehicle and your experience with Ron met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

November 10, 2016

Excellent Service I spoke with Anne on the phone to see if a particular XT5 was in stock She impressed me on the phone and when I visited the dealership that good impre More

by Happy Me
Recommend Dealer
Yes
Employees Worked With
Anne Martin
Nov 10, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for the great feedback! Customer service is our top priority and it's great that Anne provided that to you! We hope you are enjoying your new XT5 and we can't wait to work with you again when your lease is up!

November 09, 2016

Great place to buy a car The best service I ever had. Took very good care of me. This is definitely the place where I will send my friends and buy my next car. More

by Irina Slaventantor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Simons, Gagik Vartanyan
Nov 10, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Irina, thanks for the great feedback!

November 02, 2016

Excellent service I worked with Ron to purchase a used vehicle I found on-line. We traveled from Kalamazoo to Ann Arbor to purchase the car. Ron made our visit and expe More

by brndlor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Ellerson
Nov 03, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We always appreciate positive feedback and we are happy to hear Ron met all of your car shopping needs when you purchased your vehicle. We hope you enjoy your vehicle and had a safe ride home!

November 02, 2016

Excellance in assistance in renewing a lease and trading in On October 25, 2016 I visited the dealership with the intention of finding a deal on a pickup truck to replace my leased 2014 Silverado. My lease did More

by Retired trooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Blattner, Terry Olson, Chris Perin
Nov 03, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your incredible feedback! You have no idea how good it is to hear that Terry could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you again in the future and enjoy your new truck!

November 02, 2016

Best car buying experience Mike was awesome! He helped me through the whole process and made it painless. He made sure my mom and I knew what was happening and helped explain ev More

by Meghanrenee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Bohnett
Nov 03, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Meghan, it’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience here with Mike and we look forward to serving you again in the future!

October 30, 2016

Leasing the Equinox Had a great, painless, seamless experience. Turned in 2015 Equinox for a 2017. Mike Burns gave an excellent overview of the process and options. Le More

by Irish Hills Customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
Nov 01, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Mike! Congratulations, and enjoy your new 2017 Equinox! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

October 30, 2016

Literally The Best Ever Jon is absolutely incredible. I was in a very difficult situation with my currently financed car and didn't think I could get out - Jon made it happen More

by LadyOcelot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Blattner, Jonathon C. Wejroch
Nov 01, 2016 -

Suburban Chevrolet Cadillac of Ann Arbor responded

Thank you for your incredible feedback! You have no idea how good it is to hear that Jon could provide you with the best experience and customer service! We strive to make sure the customer is satisfied in every way and we are so pleased that you have been. We hope to work with you again soon and we look forward to working with your boyfriend!

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