Subaru of Las Vegas
Las Vegas, NV
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Deceptive business practices with up sale techniques to create fear/scare tactics. My car is coming in for the 12k service/oil change. Immediately I am told they highly recommend an alignment, at $199.00 create fear/scare tactics. My car is coming in for the 12k service/oil change. Immediately I am told they highly recommend an alignment, at $199.00. I said, why, my car doesn't pull, it would go straight on a flat road until it ran out of gas. I have owned cars my whole long life, and while not a mechanic, I think I have a pretty good understanding of basic car functioning. So, at this point, I am saying no, so they up the ante. Your tires could wear out unevenly, and cause the need for tires sooner. Really, a car that is functioning exactly as intended would have uneven tire wear? The sale tactics continued, I said no, how many times would I need to say that? I am a hard pass. Ok, he gives up. Fast forward to coming out to me with the paperwork to sign, service has been completed. So I say, let me ask you this, if I came in, and said, hey, my car is pulling to the right, would the alignment have been fully covered by my warranty. He hemmed and hawed, and said yes. So I continued, you would willing sell me something I don't need for $199, but if I did need it, it would be free under the warranty. He said, well, yes. I said I wanted my concerns over what I see as deceptive practices shared with a service manager and I would like a call. No call. I reach out today, and I do get a call back. The manager was condescending, and did nothing to really show concern. I was treated like a giant pain, and if I could please just quietly go away, is the feeling I received. I told her that is how I was feeling, and she said she didn't mean to come across that way. Here's the deal, in my opinion, she tried to "sell" me that this 12k alignment is a "industry wide recommendation" (no doubt dealerships that want more revenue?). I asked, are you telling me that this is recommended by Subaru - and she said no. So there you have it, buyer beware, you are going to get gouged for unneeded service, all with a smile, unless, unless you complain about it, then you can just get lost. I say, get lost first, avoid them. More
Not too pushy but always present He was not too pushy but he was always present. He did not text every day but enough reminders were sent he was always present. He did not text every day but enough reminders were sent More
Everyone was great Awesome dealership. All the staff involved made the purchase enjoyable and without pressure tactics. All the staff involved made the purchase enjoyable and without pressure tactics. More
Excellent customer service I appreciate the care and effort everyone at the dealership gives to make me feel supported during the car buying process. effort everyone at the dealership gives to make me feel supported during the car buying process. More
Subaru has a lot of stock to pick from and salespeople that aren’t pushy. One downside is the “no haggle pricing,” truly means no haggle. Everything else made for an easy shopping trip. that aren’t pushy. One downside is the “no haggle pricing,” truly means no haggle. Everything else made for an easy shopping trip. More
Very much enjoyed the no pressure atmosphere and the upfront pricing. That said, without much negotiation as we are all used to, it felt almost too easy. upfront pricing. That said, without much negotiation as we are all used to, it felt almost too easy. More
I got a great deal on a certified used Subaru that is perfect for me. There was little hassle, quick response to questions, and they knew the customer who had previously had my car. It was friendly all a perfect for me. There was little hassle, quick response to questions, and they knew the customer who had previously had my car. It was friendly all around. More
Great seamless experience with Joshua again. Attentive communication and straightforward discussions about trade-in and warranty offers. Attentive communication and straightforward discussions about trade-in and warranty offers. More
Great seamless experience with Joshua again. Attentive communication and straightforward discussions about trade-in and warranty offers. Attentive communication and straightforward discussions about trade-in and warranty offers. More
















