Subaru of Decatur

I can not believe how bad the service is. I bought my first car from them in 2013, took it in for service... and started going to another dealer after that because everyone was so rude. Don't I bought my first car from them in 2013, took it in for service... and started going to another dealer after that because everyone was so rude. Don't get me wrong, the salespeople seemed great. Once I bought the car... not so much. I came back in 2018 and bought an anniversary edition 2018 Legacy, then a 2018 Outback. I had a minor problem with the new radio system, so my salesperson told me I really should bring it in to be replaced. Ok. I took the morning off and came in... same rude service department problems persisted. I ignored it, waited for my car, noticed my car pull around front, but then nothing. After 15 minutes, I asked if my car was ready and she said YUP! She said the car was washed, but it was dirtier than when I brought it in... and the radio was on an absolutely FOUL station with a talk radio show degrading women. I reported it to my salesperson, who forwarded it to his manager, who emailed an apology. Then came the slue of emails from the Service Manager. My radio came in and he wanted to schedule an installation. "Don't schedule it for this week," he said. "We are booked up." Wait... they didn't fix it when I was there? I mean, understandable if they had to order a part, but shouldn't they have told me? Then he went off in another email about a problem that I hadn't complained about, most certainly a complaint from a different customer, and then called me a liar. I would NEVER EVER EVER EVER walk back into this dealership for anything. EVER. More

Good Customer Service Mark Carnet, my service provider, is always pleasant and very efficient. He even told me that a light I had previously had to replace is now covered b Mark Carnet, my service provider, is always pleasant and very efficient. He even told me that a light I had previously had to replace is now covered by Subaru. I contacted the national office as suggested and was reimbursed almost $60. That is good customer service! More

Lydia and service I really enjoy working with Lydia Carroll! She takes very good care of me and my Outback!!! She is efficient and friendly. Thanks again Lynda. I really enjoy working with Lydia Carroll! She takes very good care of me and my Outback!!! She is efficient and friendly. Thanks again Lynda. More

Just browsing but had a great experience We did not end up buying a car here, but received excellent service from Armon York. He was very knowledgeable & professional and made us feel very co We did not end up buying a car here, but received excellent service from Armon York. He was very knowledgeable & professional and made us feel very comfortable and was not pushy! Thanks Armon for making our visit comfortable! More

2nd Subaru I have purchased at Stivers The extreme polite but professionalism offered at Stivers in Decatur is remarkable. Why I came back for my 2nd Outback. And guess what? the same highl The extreme polite but professionalism offered at Stivers in Decatur is remarkable. Why I came back for my 2nd Outback. And guess what? the same highly proficient yet knowledgeable Salesman, Dave, was still there, and so is my Service Person, Lydia! Longevity at car dealerships is rare, and this speaks volumes of how Stivers treats their employees, not just us customers. Loyalty goes a long way with me More

Best service advisor on the planet! My service advisor, Nik Argiro, is the primary reason I continue to only bring my car to Stivers Subaru of Decatur. This man has gone and continues to My service advisor, Nik Argiro, is the primary reason I continue to only bring my car to Stivers Subaru of Decatur. This man has gone and continues to go above and beyond the call of duty. I don’t know if he has been certified as a mechanic but he has accurately diagnosed every single issue I have had with my Forester. I have metastic Brest cancer and have MANY doctors appointments. Nik ALWAYS makes sure that I have a loaner car so that I don’t have to wait in the waiting room. He truly is the reason I’ll continue to buy Subarus. I trust him totally and completely to do the best by me and my car. More

Car repair After hitting a pothole and blowing out a tire , I had my outback towed on Sunday 03/11/18 to Stivers Subaru . I filled out the service enveloped for After hitting a pothole and blowing out a tire , I had my outback towed on Sunday 03/11/18 to Stivers Subaru . I filled out the service enveloped for my advisor Harry Loui and put into lockbox. Monday morning around 7:30 am. From Harry Loui telling me they took the car into service and we’re able to save my rim but had to replace the tire. Wow I was very happy with the way my outback was serviced . Stivers Subaru rocks. Thank you Harry Greenblatt More

Always fast and helpful We love Stivers! Lydia always gets us in and out quickly and makes sure we are happy with the car. They have coffee and water in the waiting room, and We love Stivers! Lydia always gets us in and out quickly and makes sure we are happy with the car. They have coffee and water in the waiting room, and the bathroom is clean. Also phone chargers in the waiting area. More

Awesome I just bought a 3rd vehicle from Stivers and had a great experience. Dave Ashbough helped me order my dream Crosstrek and I love it. Dave kept me in I just bought a 3rd vehicle from Stivers and had a great experience. Dave Ashbough helped me order my dream Crosstrek and I love it. Dave kept me informed about the progress of my vehicle and notified me the day it arrived. I recieved a great trade in price for my Impreza and the experience was painless. Thank you, More

Amazing service I had the pleasure of purchasing three subaru a in the past 6minths (one was a replacement due to an accident). Jon Mead was my salesperson and once I I had the pleasure of purchasing three subaru a in the past 6minths (one was a replacement due to an accident). Jon Mead was my salesperson and once I dealt with him on my first purchase of anForeater for my daughter, I knew I had found quality, professional, and personal service. The process was efficient and Jon went above and beyond to educate me and provide me with all he info I needed. The service department, finance department and front desk also made this an great experience. I feel Subaru Stivers is my neighborhood dealer and appreciate their presence in Decatur. I love the product and always owned toyotas and have made the switch. More