Subaru North Orlando

I have been researching crossovers with a 3rd row seating, mostly online. Ford, GMC, Toyota, Honda.. I looked at them all. For awhile I was dragging my feet on actually stepping foot into a dealersh seating, mostly online. Ford, GMC, Toyota, Honda.. I looked at them all. For awhile I was dragging my feet on actually stepping foot into a dealership for fear of the attack of the pushy salesman. Subaru was not on my radar AT ALL. My BFF was having her suzuki serviced at Mastro and I stopped by to pick her up for lunch and shopping. Upon returning to the dealership I took a peak at the Outback and sat behind the wheel. Dianne came out and asked if I had any questions. I told her the Outback was nice, but I was really looking for a 3rd row seat. She told me about the Tribeca. I RELUCTANTLY gave Dianne my cell number - she said she would call when the '11 Tribeca's arrived, but I was expecting to be stalked by a car sales person. As soon as I got home, I looked at the Tribeca online and it was out of my price range. As expected, within two hours ...my cell phone rang, guess who? Dianne from Mastro. She was calling to let me know there was a '10 Tribeca in Tampa and she could have it brought over if I wanted to test drive. I was honest and told Dianne, it was more than I could afford. She told me she would keep her eye open for a used Tribeca if one came in. Four weeks went by and not a SINGLE call from Dianne, surprising. During those four weeks I worked on my budget and decided to look at something more affordable. And my searched started over, minus the 3rd backseat. Ford, Toyota, GMC, Honda... and now the Subaru which I never considered before this. After intensive online shopping .. it was time for a test drive. I called Dianne and told her I would be there in 20 minutes and told her I wanted test drive a Forester and the Outback. When I got there, Dianne had the cars pulled around and the ice cold AC running in both. We went on the most realistic test drive EVER. It was crazy and I realized how amazing the Subaru product really is. Even the "Oh my GOD bars" were used by my two kids in the backseat. We even pulled over and tried the handsfree/bluetooth feature and called my BFF. Even my BFF grilled Dianne about the features, safety, ratings, etc.. via the handsfree. Dianne was so knowledgeable. She said something that was different... I don't want you to just buy a car, I want you to love the car you buy. AND I DO. She was honest with my trade-in and really understood my situation. We worked out a deal we could both live with and I ended buying a 2011 Outback. I even was inspired to clean out my garage to keep my new Subaru in. Thanks Diane and the entire Mastro team. I'll be back in 3 years for my next Subaru. More

I usually fear and loathe going to lease a new car. However, they turned a usually bad experience into a great one. They were super friendly, and worked long into the evening to get us the best possibl However, they turned a usually bad experience into a great one. They were super friendly, and worked long into the evening to get us the best possible deal. I would recommend this dealership to anyone and everyone!! More

Christine is a very friendly, professional salesperson. If I were a dealer, she would be exactly the type of salesperson I would hope to hire. I would know that I can trust her completely to take good care If I were a dealer, she would be exactly the type of salesperson I would hope to hire. I would know that I can trust her completely to take good care of my customers. Mastro brothers should be proud of her. Mark (happy Outback owner) More

Dianne is phenominal! Very friendly, informative and fun ... and I've never had an experience buying a car before that was "fun"! From the first email to the day I bought the 2011 Subaru Outback, the enti ... and I've never had an experience buying a car before that was "fun"! From the first email to the day I bought the 2011 Subaru Outback, the entire process was seamless. Thank you Dianne! Laurie Vest More

We have been researching all of the available crossover and compact SUV's some front wheel drive and some AWD. Well upon extensive research we decided to do a test drive of a Subaru Forester. I thru my int and compact SUV's some front wheel drive and some AWD. Well upon extensive research we decided to do a test drive of a Subaru Forester. I thru my internet research found that Mastro Imports was the closest Subaru dealer to us. They are about 60 miles from our home. I contacted them and my initial contact person was Nanci Dicarlantonio. I made an appointment to visit and test drive a vehicle. Well unfortunately we had some family issues come to fruition that took priority. I had to cancel our initial appointment. We have been very involved with the family problem and Nanci kept contact with us thru our troubles and gave us the time to deal with our personal issues. We were again able to rebook an appointment on short notice with her. Well we made the trip and am I ever glad we did! First the vehicle test drive moderated by Nanci was the deciding factor. We decided that this was the vehicle for us. We had minimal time to visit with her that first visit and she was very understanding. We were able to with the assistance of her Sales Manager Joe Anglada Jr. reach a mutually agreeable price along with fantastic financing. And this we did while again back at home further dealing with our family problem. The day came for delivery of the vehicle and unfortunately the family problem did not allow us to go to the dealership. Well Nancy stepped up to the plate and offered to personally deliver the vehicle to us! She with the very able assistance of her co worker Dianne Greenlaw delivered this beautiful new perfectly service and prepared Spark Silver Metallic Subaru Forester to our front door with all the prepared paperwork in proper order! It could not have been more convenient nor easier for us especially so involved with other matters. So in my and my wife's opinion if you want the best AWD vehicle in the industry buy from the best dealer and that would be Mastro Imports!!! More

I bought a new Legacy will great help from Nanci just this week. I was not familiar with Subaru's and Nanci was patient and thorough in her approach to help me learn what made the Legacy a great car. I w this week. I was not familiar with Subaru's and Nanci was patient and thorough in her approach to help me learn what made the Legacy a great car. I was considering other makes and more than one finance option and I was not pressured to rush into a decision. The best part is that I love the car, and would recommend the dealer and Nanci to anyone looking for a Subaru. More

Went to the dealer pretty sure I wanted a Subaru but not sure if I was ready to buy. Emily showed me the Subarus and discussed their features. She was very knowledgable and fiendly and did not pressure me sure if I was ready to buy. Emily showed me the Subarus and discussed their features. She was very knowledgable and fiendly and did not pressure me in any way. She ensured the entire sales process went smoothly and waved as we drove aways in our new Subaru. More

Subaru is not well known in Florida or the Sunbelt. I am from up north and they are all over up there--hills, snow and AWD I have been looking for a Subaru here for some time. Dianne has been working with from up north and they are all over up there--hills, snow and AWD I have been looking for a Subaru here for some time. Dianne has been working with me for months prior to purchase today. She was NEVER pushy or the typical "salesperson" She is SUPER nice, wonder to work with and has to be one of the best sales person I have ever met. I have bought many cars in my life-- Toyota, Lexus, Mercedes, BMW, etc.. Subaru has a reputation of making high quality product- not quantity. In the days of cheap cars and parts that fall off car I am hopeful that my Outback will be as reliable as all of the loyal owners of Subaru If your looking for a car- go anywhere. If your looking for folks who will treat you right- see Diane and Mastro Subaru in Sanford. I live 30 miles away and trip was WELL worth it !! Love you Dianne !! More

This is an outstanding sales person. This the 3rd used car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales car bought from Dianne. It great to work with her to find a car. The dealership is outstanding and the people are great to work with both in sales and service. I can not say how pleased I am to work with Dianne with her to find the right car. She is great. Gary and Kathy Sokolitsky More

I bought a Tribeca from Nanci last summer. Her exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage dau exceptional customer service and outstanding product knowledge made me a Subaru convert so that when it came to finding a used car for my teenage daughter, I only looked at the Subaru brand. After telling her my requirements, she kept a close watch on the dealership inventory and alerted me of a match the day it came in as a trade in. Since inventory for used Subaru cars is somewhat scarce (people keep their cars forever!) she arranged to put a hold on the vehicle (with a deposit) until we could schedule a test drive. The car was the perfect fit for our daughter! Throughout the process Nanci demonstrated integrity, excellent follow up skills, and world class customer service. In addition to her highly professional people skills, she also shows a fun, perky side which makes her a joy to work with. My daughter, husband and I were extremely pleased with the transaction, and highly recommend Nanci to help you with your next vehicle. More