Subaru North Orlando

By far the best new car purchase experience I ever had! This dealership has got it right! We picked up our new Outback this weekend, and we were treated like royalty from start to finish. Very knowledgeab This dealership has got it right! We picked up our new Outback this weekend, and we were treated like royalty from start to finish. Very knowledgeable staff, extremely polite, and they actually listen and care about what you want. I researched everything throughout the process and everything I was told was factual and honest. Truly a fantastic car buying experience. More

A GOOD DEALERSHIP This was an enjoyable experience considering experiences with other dealerships in the past. No pressure to buy, only to be helpful & willing to answe This was an enjoyable experience considering experiences with other dealerships in the past. No pressure to buy, only to be helpful & willing to answer all questions. More

Excellent dealership No sales pressure at this dealership - they were very accommodating - even got the specific car I wanted from another dealership 70 miles away! Would No sales pressure at this dealership - they were very accommodating - even got the specific car I wanted from another dealership 70 miles away! Would recommend them highly! More

Best of the Best! Two takeaways from this review: 1) Mastro Subaru of Sanford is the best dealership of over twenty we have dealt with in Ohio and Florida, 2) Travis Ta Two takeaways from this review: 1) Mastro Subaru of Sanford is the best dealership of over twenty we have dealt with in Ohio and Florida, 2) Travis Taylor is best salesperson with whom we have ever had the pleasure of working. My wife and I are both retired and over the years we have purchased approximately a dozen new cars and almost as many used cars from dealerships in both Ohio and Florida. New cars have included most U.S. manufacturers and, since the 1980s, primarily Japanese manufacturers (Toyota, Honda, Nissan, Subaru). Most recently, we purchased our third Subaru, a 2016 Subura Legacy, and last year we purchased a new Forester -- both from Mastro Subaru of Sanford, and both with Travis Taylor as our salesperson. Our previous experience with a 2001 Forester, which still runs like a clock and which our son still drives in the mountains of Central Washington, led us to seek out a Subaru dealership, which was Mastro. And our excellent experience with Travis Taylor when buying a 2015 Forester less than a year ago, led us back to Mastro to buy the Legacy. Travis is not your typical high pressure salesman. Rather, he is the most approachable, technically knowledgeable, refreshing and enjoyable salesperson with whom we have had the pleasure to work. In addition, the surrounding cast at Mastro has been very helpful, and the service department has always been responsive to our needs. In short, when looking for a new car, check out the Subaru lineup, visit Mastro Subaru of Sanford, and ask for Travis Taylor. Jerry and Nancy More

The Best We just picked up our 2016 Subaru Outback 3.6 from this Amazing Dealership. My husband and I have been looking for this vehicle for six months and o We just picked up our 2016 Subaru Outback 3.6 from this Amazing Dealership. My husband and I have been looking for this vehicle for six months and ordered online with the help of Andrea in Internet Sales and Nate Internet Sales Manager. We live in Volusia county and drove 30+ miles to Sanford because Mastro was the most responsive to us. When we picked up the car everybody was 1st rate from Andrea in Sales to Ray in Finance to Travis in Vehicle Delivery and Joe the General Manager. This Dealership has been the best experience we have ever had in our 45 years of dealing with Auto Sales. We can't thank you enough for making this experience very affordable and enjoyable. We will gladly recommend you to everyone we know. More

Terrible experience - will not return. Generally speaking, the staff at Mastro are very friendly. However, I'm awarding them two stars for the following reasons listed in order of increasin Generally speaking, the staff at Mastro are very friendly. However, I'm awarding them two stars for the following reasons listed in order of increasing significance 1. At the end of a two-hour service appointment, they offered a complimentary car wash. They said it would be 15 minutes. I agreed. 40 minutes later, I'm trying to get the keys to my car. I would've declined if I had known it would have taken so long. Not a big deal. 2. I purchased a tire from them. They said it would take 2-3 days for the tire to arrive. It took 6. A slightly bigger deal. 3. After having my tire replaced, I picked up my Subaru from the dealership. I immediately noticed that my car was pulling to the right - which it was not doing prior to bringing in my car. I called them to let them know. They said they would take care of it, but it would take over an hour to fix it. As such, it made sense for me to wait a month for my 12,000 mile checkup in order to have all of the work done at the same time. However, they did not put any of this in their notes. So by the time I was having my alignment fixed during this 12,000 mile checkup, they forgot entirely about what had happened the previous month. They tried taking away the one alignment repair covered under my insurance. When I protested and reminded them about past events, a higher-up at Mastro came out and effectively tried to guilt trip me about my actions. He said that by not using this alignment repair covered by my insurance, I would be depriving his mechanic of being paid. I kept my mouth shut, and he eventually acquiesced and took care of my alignment for free (which they had agreed to originally the month prior). One of the few truly terrible customer service experiences I've had in my life. This is my first review I've written about anything. I will never go to Mastro Sanford again. More

Third Car Their is a reason why I bought my third Subaru from them. They are a great dealership great and great staff. If you are looking for a car new or used Their is a reason why I bought my third Subaru from them. They are a great dealership great and great staff. If you are looking for a car new or used I would tell you to hands down go here More

Our third car with Mastro This is the third vehicle we have purchased with the Mastro group in Sanford. This is the third car we have purchased with the same sales person, and This is the third vehicle we have purchased with the Mastro group in Sanford. This is the third car we have purchased with the same sales person, and each experience is excellent. The sales people are friendly and helpful. The service department is very helpful and knowledgeable. If anyone doesn't know, they look for answers where they can and get back to me. This was the first car we ordered. The car came a few days before the expected delivery, and all was well, from the accessories, and the price. The biggest surprise was that the sales department honored our true car value, even though we ordered the car; they said that this third vehicle we have purchased with them. Admittedly, there are times when the communication isn't ideal and something does end up different from what was expected, but they do work hard to rectify anything they make a mistake on. Our fourth vehicle will definitely be here with the Mastro group; specifically, with Kendra, who is great. More

Don't Bother Scheduled a test drive through their website and then was not able to test drive the car at the dealership. I was promptly emailed by one of the inte Scheduled a test drive through their website and then was not able to test drive the car at the dealership. I was promptly emailed by one of the internet sales staff after scheduling a test drive on the website. We discussed what vehicle I was interested in test driving as well as when I would be stopping by to test drive the car. When I arrive at the dealership at the date and time we discussed sales staff no idea I was coming. After talking to the sales staff there and telling them which car I wanted to test drive I was told that I wouldn't be able to test drive that vehicle. Their reasoning was because they wanted to keep miles off of the car. I am buying a new car in the next 60 days and It wont be from a Mastro Subaru. More