Subaru North Orlando

I was in the market for a used Subaru. After finding a 2009 Outback Sport (Impreza) at Mastro Subaru I reached out to them for pictures and availability. Joe Anglada was very nice to deal with by phone a 2009 Outback Sport (Impreza) at Mastro Subaru I reached out to them for pictures and availability. Joe Anglada was very nice to deal with by phone and email. The day we made the 2-hour drive to get there, Joe assured me the vehicle we were interested in seeing would be there. Friendly, straight forward, and worth doing business with. Our salesman, Joe Sullivan, was great to work with and pointed out many feautres on the car (that we might have otherwise overlooked.) Thank you to Joe and the rest of the staff at Mastro Subaru (Sanford.) We love our Subaru! More

It was a pleasure working with the staff at Mastro Subaru of Sanford. When shopping for a 2011 Impreza WRX, I found the dealerships in Jacksonville, Fl unreceptive to the maximum amount I was willing to spen of Sanford. When shopping for a 2011 Impreza WRX, I found the dealerships in Jacksonville, Fl unreceptive to the maximum amount I was willing to spend on the vehicle. After a few conversations with Bob Kashius over the phone we were able to come to an agreement and I placed a deposit for an order on the car. He informed me that it would take 6-8 weeks for the car to be delivered. The most difficult part of the experience was the wait! The order for the car was placed one week before the earthquake that devastated parts of Japan. I knew a delay was inevitable and at worse, there was a chance the order could not be fulfilled. Bob informed me via phone and email that there would be at least a 3 week delay. Fast forward 7 weeks since the time of my order. Bob contacted me again via phone and email that he had a VIN# for the car that was reserved for me and an ETA for its arrival. Needless to say, I was ecstatic! During the following 4 weeks leading up to the car's arrival Bob is incredibly responsive to all my questions (phone and email) and provides me with contacts in other departments of the dealership as needed. The day arrives for me to take delivery of the car and I finally get to meet Bob, Joe Anglada Jr. the sales manager and Sarah Nettles, who took care of my financing. The dealership itself is modest in size, nothing flashy. Bob in person is even better than Bob over the phone! Amicable and easy to talk to, it was nice to finally put a face to the name. After we met we went over the vehicle and took it for a test drive. Couldn't have been happier with it! After, we sat down and went over the necessary paperwork, manuals, etc. I then spoke to Sarah Nettles to go over my financing options and vehicle registration. The fact that Subaru of Sanford issues license plates was just another plus! No need to worry about temporary tags or waiting for real tags to come in the mail. Sarah couldn't have been more pleasant or thorough in her explanations of everything. Even after signing off on everything the staff was still able to take a few minutes to chat before we parted ways. It had been almost eleven years since purchasing my last car and I had taken months researching different makes and models prior to selecting my Subaru Impreza. I couldn't be more pleased to have dealt with the everyone at Mastro Subaru of Sanford. I'm more than happy to recommend them to anyone I know. They made my first Subaru experience a great one! More

I've never owned an "all wheel drive" or Subaru before but after alot of research I decided on a Subaru Forester. I found a one owner Subaru forester listed on Mastro Subaru's website and called. I before but after alot of research I decided on a Subaru Forester. I found a one owner Subaru forester listed on Mastro Subaru's website and called. I spoke with a salesman (Bob) and explained that I was very interested in the car and would be driving 93 miles one way to see it. Over the phone, Bob gave me a very accurate and critical assessment of the cars condition inside and out. He even drove it while I was still on the phone with him! I decided to make the trip. When I arrived, the car was exactly what I was looking for, the condition he described was "spot on" and the price was great. The Forester....After getting the car home, I started going through everything.(I am absolutely anal about my vehicles.) I bought a service manual and began getting familiar with my new Subaru. I have always done my own work from oil changes to complete rebuilds....I was immediately impressed with the build quality and engineering. From a mechanical point of view, everything was "logical". I was able to change the oil and filter, transmission fluid, front and rear differential fluid etc. without even jacking the car up! Spark plugs, air filter, pvc valve were all easy to remove and replace. The parts were all in stock and were inexpensive. My wife likes the layout of the inside very much, particularly the convenient sunglass holders. The car gets amazing gas milage and drives like a dream. With the full time all wheel drive, it feels almost "stuck to the road" and gives me peace of mind while driving in Florida's rain storms or New York's snow. I now see why it was so hard to find a used forester....Those that have them, keep them. My next car (and probably the car after that) will be a subaru. More

After being involved in the car business for over thirty years, I know how a dealership functions. Christine was straightforward, helpful and honest...the exact experience I was looking for. With over fifte years, I know how a dealership functions. Christine was straightforward, helpful and honest...the exact experience I was looking for. With over fifteen dealerships calling me, I chose to do business with Christine. I think that says it all...best service and fair pricing. More

This was by far the most pleasant, straight forward car buying experience I have had in 45 years of purchasing automobiles for personal use. I made use of Consumer Reports and the Zag service to determine buying experience I have had in 45 years of purchasing automobiles for personal use. I made use of Consumer Reports and the Zag service to determine a fair price for my 2011 Subaru Forester. I made email contact with the dealer and received a prompt, pleasant professional reply from Mr. Anglata, Sales Manager. Mr. Anglata made it immediately clear that he would honor the Consumer Reports/Zag buying service price on the car. My phone conversation lasted a couple of minutes, all questions about price, options, delivery and financing were promptly answered. I remarked to Mr. Anglata that this seemed like and awfully simple transaction, his remark to me was "it is a simple transaction". There was no nonsense or game playing. Mr. Anglata conducted himself in a highly professional yet friendly manner. We were treated with respect and made to feel that our business and satisfaction truly mattered to him. He took the time to introduce us to the service manager and got questions answered about some accessories. Bob Kashius was the sales person was there to guide us through the necessary paperwork to complete the sale on April 12, 2011. We could not have asked for a more personable yet professional gentleman to deal with. He spent a good deal of time providing an thorough orientation to the vehicle. Everything was explained to our total satisfaction. Business cards and contact information was provided on the sales, service and finance/business employees. Sarah Nettles is the finance manager that we had the pleasure of dealing with. She secured the best possible rate to finance the car. She was warm, personable, professional and very knowledgeable about the products and services available. She took her time to make sure were fully understood all aspects of the sale and financing despite the fact that she was very busy and remained well after normanl business hours to complete all aspects of the financing. She acted like she genuinely cared about her interaction with us and was delightful to deal with. To summarize: great dealership, 5 star employees, great experience. Maybe if most dealerships had employees like the three that guided us through the purchase at Mastro Motors perhaps customers would not perceive the buying experience as like getting a root canal with the benefit of anesthesia. I highly recommend this dealership without any reservations whatsoever to anyone interested in a Subaru! More

I was just about to buy another vehicle at a different dealership (non-Subaru) but by chance I stopped in at Mastro Subaru in Sanford, Florida to test drive a Legacy. Jeannie Kneisly-Manley was the sales dealership (non-Subaru) but by chance I stopped in at Mastro Subaru in Sanford, Florida to test drive a Legacy. Jeannie Kneisly-Manley was the sales person who assisted me throughout the entire process. She did a fantastic job and actually sold me on the Subaru Outback. Like I mentioned earlier, I was just about 90% through the buy process at another dealership! But after the test drive and the positive interaction I had with Jeannie I knew the Outback was the vehicle for me. I KNOW THIS MAY BE AN ISSUE FOR EVERY BUYER BUT I REALLY BELIEVE MY FOLLOWING ISSUE COULD HAVE BEEN BETTER.....The ONLY negative aspect of the purchase process was the final price of the vehicle. I paid JUST about sticker price for the Outback and the back office sales staff, NOT Jeannie, were not in a negotiation mood I guess. At one point it seemed as if they were trying to subtlety tell me that they were doing me a favor by selling the car to me. Lastly, though the second half of this review was disappointing to me I believe the professional and thoughtful attention Jeannie provided to me will last longer in my mind then the questionable price I paid for the vehicle. More

I have purchased many cars in my life. Always a hassle until I bought from Mastro Subaru in Sanford a couple of days ago. Everything was agreed by a couple of phone calls, we went to the dealer just to p until I bought from Mastro Subaru in Sanford a couple of days ago. Everything was agreed by a couple of phone calls, we went to the dealer just to pick up the car and were in and out in less than an hour. This is a great place to buy a Subaru. Professional people under good management = great service. More

Mastro Subaru in Sanford is awesome! True Subaru fans, they really knew what they were talking about with the cars that they were selling, and even though I called just about every other day, anxious abou they really knew what they were talking about with the cars that they were selling, and even though I called just about every other day, anxious about the car we'd ordered, they were patient and helpful throughout. Chelsey Burke, in particular is a WRX owner who is super passionate about the Subaru brand! She really knows her stuff and is super fun on test drives, letting you really test out the car and showing what Subarus are made of! More

A friendly welcome reception as we walked in the showroom area. Giving the information on what we were looking for, we were shown in detail the different models with exterior and interior and engine combonat area. Giving the information on what we were looking for, we were shown in detail the different models with exterior and interior and engine combonations between Standard, Premium and Limited Series.We also had the opportunity to test drive the vehicle/vehicles. The salesperson was knowledgeable and able to answer our questions and hopefully sell us a vehicle as a salespersons position is. We met other personnel whom were also friendly and wanted to meet our needs and financial area for them to sell us a vehicle so both parties are satisfied and happy with the outcome. We would recommend this Dealership to others. Thanks, Al & Vikki Botulinski More

My experience with Mastro was exceptional. Having purchased dozens of cars over the years I was pleasantly surprised by the level of professionalism both John and Joe delivered without all the games purchased dozens of cars over the years I was pleasantly surprised by the level of professionalism both John and Joe delivered without all the games typically played by local dealers. The trade in process was fair and the sales price of their car was very competitive. When I am ready to purchase another car I will look to mastro first. Thanks for the great service! More