Subaru North Orlando

Reponse to Survey of My Experience I am satisfied. Cost reasinable. One request I feel was not granted but otherwise very good. I asked invoice state no oil leaks and it was not written I am satisfied. Cost reasinable. One request I feel was not granted but otherwise very good. I asked invoice state no oil leaks and it was not written on the invoice. We agreeded I would put a note on invoice no oil leaks. I was tld if oil leaks it would have been noted on invoice. More

In for 60k Service I'm not sure what Mastro could do to make a service visit much better. Their online appointment system works well. It includes reminders and confirms. I'm not sure what Mastro could do to make a service visit much better. Their online appointment system works well. It includes reminders and confirms. My service writer was courteous, professional, and did a nice job of reviewing my invoice with me as well as the near-future service my Forester would need. The waiting area is comfortable and has several small desks should you need to work while there. The complimentary coffee machine provides a variety of beverage choices and, surprise! it tastes great. Lastly, they do a very good job when they wash/vac your car. I have great confidence in the Mastro service techs who, on a past visit, solved a CEL that was caused by an insect nest in the fuel vapor return system gotten while my car was at a body shop. No one at the body shop or anyone they hired could figure it out. More

Great sales team! No pressure or BS. Javier was very professional and patient. Francis filled in while Javier attended to other customers. Made car buying a pleasant experience. Tito was very efficie professional and patient. Francis filled in while Javier attended to other customers. Made car buying a pleasant experience. Tito was very efficient and helpful. Kudos to all! More

Kendra did an excellent job of selling us our 2nd outback from maestro Subaru. She is very courteous and knowledgeable . Recommend her to anybody. She is very friendly and willing to show and explai outback from maestro Subaru. She is very courteous and knowledgeable . Recommend her to anybody. She is very friendly and willing to show and explain any question you might about car.k More

Great cars and customer servive Nick was superb at assisting in ordering a 2020 Outback for me. He wasn't pushy, just wanted to ensure I got exactly what I wanted. He kept me infor Nick was superb at assisting in ordering a 2020 Outback for me. He wasn't pushy, just wanted to ensure I got exactly what I wanted. He kept me informed of the delivery timeframe and it even came in earlier than expected. Kudos to Nick and all the others that are involved in getting me the exact car I wanted. More

Service has gone down hill and are no longer trustworthy I brought my Outback in for service due to the check engine light throwing codes for Cylinder misfires. It was similar to the problem I had 50K miles I brought my Outback in for service due to the check engine light throwing codes for Cylinder misfires. It was similar to the problem I had 50K miles earlier which on required plugs and wires. This time I was told I'd need an engine. I brought the car home and started it at night to see the wires arcing. I replaced the plugs and wires for less than $100 and I was back in business. This isn't the first time I've had a problem but it seems like they're more interested in selling new cars than keeping the older ones running. I can't trust them anymore. More

Subaru Service As always, employees at dealership were extremely efficient and pleasant. Took car in due to a recall. They took care of the recall as well as perform As always, employees at dealership were extremely efficient and pleasant. Took car in due to a recall. They took care of the recall as well as performing regular service. Very happy with my Subaru family! More

Service is confusing. I have been using the Service at Mastro for over 5 years. I go solely for the free oil changes. I always am advised that an expense extra service is I have been using the Service at Mastro for over 5 years. I go solely for the free oil changes. I always am advised that an expense extra service is needed. I always take the car afterwards to my own certified mechanic. Most of the time the suggested service is not needed. When it is needed my mechanic does the repair at 15 - 205 less cost. So far no problems with my mechanics work. We are talking over 5 years now. My oil light comes on between changes at about 3K miles. This problem has been going on fro 5 years. It is always at least a quart low. Mastro Service has done many consumption tests and replaced parts, to no avail. On my last visit I was told and showed in the manual this was normal. Why wasn't I told this 150K miles and many visits ago? Why dosen't this happen with the other two Subarus in my family? My Forester 30K mile service cost $50 more than my daughters 30K mile service for her same year CrossTRek? The service was the same. Truly disappointed with the Forester perfrormance and service. Sales is average. More