Subaru North Orlando

Not too many dealerships I trust. This place however you can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help of can trust them. Had some routine work done on my car. Asked them if they could do better on the price. They pulled up a coupon I could use to help offset the price. Very nice people very nice dealership. More

Kelly is always outstanding and professional. David was my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second p my salesperson that helped me find my new RED Crosstrek on Tuesday. Came back Thursday put a deposit down, came back Friday took it home. My second purchase from your dealership both were a great experience. More

The Mastro dealership is the best one that we have ever dealt with. We have leased 5 vehicles from them over the past 8 years. All of the departments are knowledgeable and fair and want to insure that we dealt with. We have leased 5 vehicles from them over the past 8 years. All of the departments are knowledgeable and fair and want to insure that we are satisfied. More

Not that car salesmen are known for transparency and integrity, but the comedic duo of Nick and Joe are so bad it's hilarious! Gentlemen, a word of advice: if you cut the theatrics and the games, people integrity, but the comedic duo of Nick and Joe are so bad it's hilarious! Gentlemen, a word of advice: if you cut the theatrics and the games, people may take you more seriously! More

Our entire new car buying process was fast, fair and everyone at the dealership was professional, friendly and easy to work with - I would shop for a car with Mastro Subaru at any time. They are now kno everyone at the dealership was professional, friendly and easy to work with - I would shop for a car with Mastro Subaru at any time. They are now know as Subaru North Orlando but all of the people are the same. Great company to deal with. More

Always very friendly and efficient. The service technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me havin technicians do a thorough job of checking my vehicle over to advise me of any issues that need attention. As always they do the job iwithout me having to wait very long. More

Service is outstanding and they’re efficient. Kendal was outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was be outstanding. However, too many staff not wearing mask properly by allowing their nose to be exposed, or letting it hang off her face as member was behind a plexiglass that is not completely enclosed which allows exposure to customers especially when numerous people are in a small area that is the service department. I’m a disabled veteran with smoke damage lungs and I need to be very careful as I wear a N95 mask and full face shield. Management needs to step up and enforce rules and think outside the box to create a different customer service experience by modifying how the customer interacts with service reps. All doors are clearly marked on all entrances that masks are required in the building by the Seminole county. However, I watch two delivery people enter without masks and no action was taken. Because of the lack of social distancing, due to facilities limitations, and lack of management oversight I do not feel safe going back inside the dealership. When I do because I have too , I will be more assertive to maintain my social distancing outside the service office. Because of this I cannot recommend the service center at this time. I am not a customer just complaining to complain. I have 29 years experience in Navy Medicine and Navy Safety. Please step up management oversight because staff and customers will get sick by visiting your dealership. I am recommending the quality of work and most importantly Kendals outstanding professionalism. More

A special thanks to Nick Luedy at Mastro Subaru. We had submitted a request the night before and Nick had everything ready for us when we arrived at the dealership the following day. There were no high pre submitted a request the night before and Nick had everything ready for us when we arrived at the dealership the following day. There were no high pressure sales tactics and the process of buying our car was seamless. We then worked with Ray Cantu in the finance department and, again, the process was quick and seamless. I would recommend Nick, Ray, and the remaining crew at Mastro if anyone is in the market for a Subaru. More

Excellent help and facilities. Very efficient and knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up knowledgeable employees. Enjoyable experience, even when I have to spend money! They did a thorough check since my 3 year warranty was about to be up and saved me some money because my battery needed replaced. Glad warranty still covered that! Thanks, Jessica! More

Excellent in sales, encore experience and service I purchased my new Crosstrek in January 2020. Ken from internet sales made the experience easy and stress free while also providing an excellent pric I purchased my new Crosstrek in January 2020. Ken from internet sales made the experience easy and stress free while also providing an excellent price for the car. The finance department was amazing and was able to transfer my license plate at the time of purchase. Mike (encore experience) was fabulous and taught me things that I didn't know about my car. My first service experience was also very pleasant. Although they are quite a drive from the southeast part of Orlando, it is worth the drive. I highly recommend this dealership to everyone I meet. More