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Strong Volkswagen

Salt Lake City, UT

4.9
5,426 Reviews
Strong Volkswagen, owned by the Strong Family since 1955, is a trusted and customer-focused dealership in Salt Lake City. With a wide range of new and pre-owned Volkswagen vehicles, a dedicated service department, and a commitment to exceptional customer service, they have become a pillar of the community. Customers can expect personalized attention, knowledgeable assistance, and a welcoming environment when visiting Strong Volkswagen. Their longevity, reliability, and family values make them the go-to choice for Volkswagen enthusiasts in Salt Lake City. We were the first Volkswagen dealership in the state of Utah and we are the 3rd oldest Volkswagen dealership in the country. At Strong VW you'll always be treated like family.
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1070 S Main St

Salt Lake City, UT

84101

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Showing 5,426 reviews

December 29, 2017

Best Car buying experience I have ever had! This was the easiest happiest car buying experience I have ever had. Andy was great to work with. He answered all my questions. I feel so good about m More

by SannaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
December 28, 2017

Great experience, I love my new Jetta! StrongVW made the process easy. My lease is affordable and I love my new Jetta! Barry was great to work with, I will refer my friends to Strong! More

by Stephparsons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jelin
December 28, 2017

Great experience I have never purchased a new car and I was very wary about the whole thing, but the folks at VW (especially Jay) made the process painless and easy. T More

by Lisa Krussow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Garibovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2017

Very Fast In and out very quickly. Best car buying experience I’ve ever had. One downfall was that when I got there I was told I would be leasing a vehicle inst More

by Xj852123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel, Steve Laird
December 27, 2017

Quick approval and beautiful new facility We enjoyed shopping for a new car here. Barry was knowledgeable about the vehicle we were wanting and was great to show us around the facility and mak More

by Vkershaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Jelin
December 24, 2017

Quick and painless I gave the dealership a 5 star rating because of the overall experience. I dealt with Matt Hansen and he understood what I wanted to do. He kept it qu More

by cfischrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Bracken
December 22, 2017

First Car Buying my first car here was definitely a great decision. Andy was very helpful and made buying my first car super easy. I am very impressed with the More

by KadenB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
December 21, 2017

Jetta Jeron was Very nice and fun to work with. So excited to drive my new car. Fast paperwork! Quality customer service. No high pressure sales. thanks! More

by Jenhut
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel
December 20, 2017

Best VW dealer in Utah This is the only Volkswagen dealer I will ever go to! Friendly salesmen, great customer service, and a wonderful parts department. I have bought 4 car More

by Dubsgti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel
December 19, 2017

Left the dealership happy, 180 the next business day My wife and I have been looking for a Volkswagen Golf TDI Sportwagen for sometime. We had found one that we were interested in at Strong VW and decide More

by HNWYOMING
Recommend Dealer
No
Employees Worked With
Other Employees : Christine Bracken
Dec 19, 2017 -

Strong Volkswagen responded

Please understand we sincerely appreciate all feedback, but as we investigated all the follow up and service you received before, during, and after your visit--we must kindly dispute your review and opinions as unfair. During your visit, Matt happily provided you thorough and Red Carpet service throughout every step--despite the fact you arrived late in the evening, past Matt's scheduled shift, and hours past the afternoon appointment and timeframe you stipulated that morning. We understand how hectic and quick a Saturday can fly by--so again, we thank you for coming in, despite missing the afternoon window previously set. We are confused that only now, in your review you write about your sense of urgency to secure this TDI, when your actions convey the opposite: your arrival was delayed and you were happy to leave without securing it--even when you clearly conveyed (then and now) that you were happy with its condition and price. Management also witnessed a strong connection with Matt and yourself as you chatted extensively in his office, and on the showroom floor throughout your visit; thus your negative words contradict and blindsided everyone who served you with sincere diligence. It must also be noted, that customers and associates alike remarked on the care that Matt's assistant provided as she attentively looked after your wife by serving her refreshments as she waited outside in your vehicle. Thus, there is no question that Matt and our team went above and beyond in serving you with excellent service with pricing, attention, and care--and at no time did you disengage with him or the processes--aside from your decision to think about the purchase another few days. We are sorry, but it was YOUR decision to delay securing the vehicle; and rest assured, we all wish you would have decided to buy the TDI that evening. Furthermore, it must be made very clear: the sales associates are not responsible for the pricing of any of our vehicles. As far as pricing, prices on preowned vehicles can be adjusted at any time based on the Fair Market Value--which can potentially change every day. Again, we thank you for your research and visit, and sincerely hope we have the pleasure of helping you secure this TDI--as well as it's FREE Lifetime warranty on the engine, transmission and powertrain. Kindest Regards, from all of us at Strong Volkswagen

Dec 19, 2017 -

HNWYOMING responded

Matt and Christine were both very kind, however how can you dispute my opinion as unfair. This has been the worst experience with a DEALERSHIP I have ever had. Matt said let him know Monday morning so I did just that, only to have the price increase $2500, that has SKETCHY written all over it. How is that an unfair claim?

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