Stonebriar Chevrolet

We are a non profit who helps first responders and their families. We purchased a pre owned vehicle from Stonebriar Chevrolet for a nurse that was in need of a vehicle. The dealership and Management a their families. We purchased a pre owned vehicle from Stonebriar Chevrolet for a nurse that was in need of a vehicle. The dealership and Management assured is that this vehicle was 100% solid with no issues. They (Freddy and Carson), misrepresented the condition of the vehicle sold to my client and treated us like garbage. A week after she took possession of the vehicle we purchaed for her, it broke down from several issues. To date... It has cost her $7,000 in repairs. After three weeks of leaving messages Ray, the pre owned director said they would fix the issue because it was something that they had previously worked on and supposedly reparied less than 30 days in their service department... then changed his mind. Alfredo or "Freddy" cursed me and my client over the phone. I'm not sure how you want to be treated, but dealing with this dealership was horrible. We were lied to, taken advantage of, cursed at, belittled, and conned. And in the end they robbed a front line First Responder. Someone that serves the public selflessly every single day. All we were asking is that they repair the issue that they had supposedly already fixed... nothing more. More

As always the team at this Dealership takes the stress out of my experience. Always excellent service and take good care of me out of my experience. Always excellent service and take good care of me More

***NEVER AGAIN! !! Purchased a brand new EV Blazer from them that after 8 days turned out to not be able to charge, needing a part that was on backorder with NO ETA. !! Purchased a brand new EV Blazer from them that after 8 days turned out to not be able to charge, needing a part that was on backorder with NO ETA. This place has so many cars needing repair that to get a loaner, you have to be put on a 2 week waiting list. And if you finally do get the loaner, if repair takes longer than 10 days guess what, they'll be blowing up your phone for you to bring back their loaner so they can put you in the cheapest rental car they can get away with. I should have trusted the sign of when we first test drove a different EV Blazer they had and the bottom fell open while driving causing sparks all down the road. But silly me went back the next day and got one anyway, and now I've made two car payments on a car that the service dept has had longer than I have. And the fact that the manager nor Gabriel the salesman would call me back is just disgusting. Just a sickening experience, being treated like I'm the villain, when all I did was purchase the vehicle. More

Trey kept me in the loop and let me know that the part that needed replacing was still under warranty. The customer service at this location has always been great to my family and I. that needed replacing was still under warranty. The customer service at this location has always been great to my family and I. More

Dealership provided good service and very cordial personnel and I would recommend to other buyers personnel and I would recommend to other buyers More

DO NOT WASTE YOUR TIME; ESPECIALLY IF YOU'RE TEMPTED BY LOW PRICE; I FELT COMPLETELY SCREWED OVER AFTER PRICE OF $14,950 CAR INCREASED 20.0% FOR "DEALERSHIP ADDED ACCESSORIES" and "RECONDITIONING FEES." GR LOW PRICE; I FELT COMPLETELY SCREWED OVER AFTER PRICE OF $14,950 CAR INCREASED 20.0% FOR "DEALERSHIP ADDED ACCESSORIES" and "RECONDITIONING FEES." GRAND TOTAL WAS $19,598?! THE DECEPTIVE BAIT & SWITCH PRICE I EXPERIENCED MAY BE USED WITH OTHER CARS, SO BE SURE TO CHECK PRICE *BEFORE* VISITING STONEBRIAR CHEVROLET! In my opinion, the salesperson I dealt with, Layla Lazarine, used deceptive and misleading business practices that make AVERAGE CAR SALES PEOPLE look like BOY SCOUTS. Don't walk, RUN AWAY from this place!! Better yet, save yourself from wasting your time and don't bother doing business with them to begin with! Check out photos that show they listed on the price on CARFAX website as $14,950 and then used, in my opinion, a dishonest price increase to $17,945 for "Dealer Added Accessories" and "Reconditioning" fees and grand total of $19,598 after *more* fees and taxes! (see attached pics) Note these "accessories" were shown in pictures as part of the listing, so I feel it's reasonable to assume the $14,950 listing price included these features. It's almost like showing a picture of a vehicle, then charging more at the last minute for the new tires mentioned in the description and the chrome wheels they showed in the pictures! What?! Just be transparent and list the car at $17,945! Here's a link showing Layla, the salesperson, talk about making the car buying process "simple and stress free" - see the third photo. Increasing the price 20.0% was not stress free - in fact, it made shopping for a car *more* complicated and stressful to me. DO YOURSELF A FAVOR and check out unmanipulated reviews elsewhere that show a 1.8 out of 5.0-star rating is more common. More

William was amazing, ensuring my interests were taken care of. Clear communications throughout and timely/complete results. Thank you 10/10 care of. Clear communications throughout and timely/complete results. Thank you 10/10 More

Erasmo was extremely helpful this evening when looking at a Colorado option. Great personality, very knowledgeable, and willing to help and answer whatever questions I had of him. Hope we can put something t a Colorado option. Great personality, very knowledgeable, and willing to help and answer whatever questions I had of him. Hope we can put something together. More

Great service! Friendly staff. We had amazing experiences with them! Very quickly responded. We’re very happy . Friendly staff. We had amazing experiences with them! Very quickly responded. We’re very happy . More

Worst car purchase experience of my life. I purchased a used 2019 Chevy suburban. The sales person Eduardo Segura promised the body damage could be fixed by their shop so we agreed that they I purchased a used 2019 Chevy suburban. The sales person Eduardo Segura promised the body damage could be fixed by their shop so we agreed that they would do that work and I'd pick the car up in a few days. The car was not even started a week later when I picked it up for our vacation. After several rescheduled services and 5 trips to the dealership the car was still not done. I ultimately wanted the cosmetic issues resolved and they did everything to waste my time and do the minimum to resolve issues. If they wanted more money to do it right that would be one thing but that was never suggested. I just got the worst "touch up paint" I've even seen. I can feel the texture of the touch up. It is obviously visible. This is not what I wanted. I'm shocked the company allows the quality of work out of their shop. Avoid Eduardo Segura he will waste your time and lie to you. Oh and weeks later I'm still waiting to hear from them about their poor quality of work. Just poor customer service all around. And I'll need to replace the tire they sold me with a slow leak one month after purchase. More