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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.5
2,525 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,525 reviews

July 11, 2023

My overall service experience was great. The service team completed the oil change, tire and wheel balance alignment. More

by Cornelious Coe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Ellsworth
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July 11, 2023

Awesome service. Great communication. I enjoyed taking my car in to service… good job everyone More

by bjirongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shayna Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Jeremy Lee, Dennis Sledge, tanzeel Shahed, Antionio Smith, Shah Razaye
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Jul 29, 2023 -

Stone Mountain Nissan responded

Hi, here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

July 11, 2023

Patrick was very professional yet down to earth. Service was done quickly. Very satisfied. l More

by bjh_range
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Planchon
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Jul 29, 2023 -

Stone Mountain Nissan responded

Hi, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

July 10, 2023

The Aast. Service Manager was very helpful and attentive to our needs. Awesome customer service e More

by GARYBALARD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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July 10, 2023

Excellent service and great staff. My family has trusted Stone Mountain Nissan only to repair our vehicles for over 15 years now. More

by JOYA50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 09, 2023

Patrick was very understanding and pleasant he helped me withbmy situation and would recommend .the wait was a really long time More

by CG4G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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July 09, 2023

Service is always good! Employee knowledge about the product and service intervals is not the best or at least not consistent. Know what you need. More

by wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember service person's name
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July 07, 2023

Good customer services! ! Explained everything to me! Everyone had good customer service! The environment was nice and clean and cozy! More

by VEAL
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Facey
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July 05, 2023

not sure. everything i ask them to was not completed. Wiper fluid tank still empty More

by JUANITA.PEARSON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarred Barreto
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Jul 30, 2023 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (678) 971-3361 so we can assist you further.

July 04, 2023

The experience was fast and professional. very nice staff and very patient with my difgicult circumstances More

by cgoodnight563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Carroll Braddy
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Jul 30, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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