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Stone Mountain Nissan

Lilburn, GA

4.5
2,524 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,524 reviews

August 21, 2023

Spent too long waiting for my oil change. And the price was a lot higher than quoted. More

by trapp.brandon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jinnet
August 19, 2023

Stone Mountain Nissan is truly the best Nissian Dealership in the state of Georgia ! I have confidence in knowing my Nissan Altima will definitely be given the best care & service by knowledgea More

by evelyn6026@att.net
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Campbell
Aug 22, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 15, 2023

Amables, Buena a tensión, les falta mejorar un poco en la rapides de lo mecánico More

by alifrausto55581
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Don Riley
August 15, 2023

Great Customer Service, very clean and trustworthy. The staff is very friendly I’m satisfied More

by Cindy
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
August 15, 2023

The wait time is too long for service. They have way to many people that appear to service department employees just walking around. I have never seen this much activity in a service dep More

by lanoardbrown
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Patrick Planchon
August 14, 2023

Bob is an excellent person. He always try solve the problem and help costumers. But most of the personal have very bad solving problems. More

by S-SANCHEZ1112
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service Departament, take very long time to answer the phone or they put you in hold and never answer. The people who receive the cars for service are untrusted and forgive to do thing in the car service.
August 14, 2023

Iam very please with Nissan. Everyone was very kind they call me and also send me an email to check up on my purchase and to see if I had any issues or any questions. More

by SHEENAMM07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
Aug 17, 2023 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 14, 2023

Heath was a pleasure to work with. He was very personable, they provided good service , it didn't take a long time and it seems to have been at a fair price. I would definitely retu More

by MRHUBBARD76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Aug 17, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you have any further questions, please give us a call. We're always happy to help!

August 13, 2023

I mean it was okay. One of the workers hovered over me as soon as I got out of my car, which was sort of awkward. I really just wanted to get my car looked at then leave More

by art4life65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carroll Braddy
August 13, 2023

Tony was awesome DJ was awesome and My drivers were awesome..All work was completed satisfactorily! More

by RMASON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony and DJ
Aug 16, 2023 -

Stone Mountain Nissan responded

Hello, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

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