Stewart Chevrolet

WARNING: DO NOT TRUST STEWART CHEVROLET IN COLMA OR SALES MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colm MANAGER BRYAN DELEON TO HONOR THEIR OWN EMPLOYEES' WRITTEN COMMITMENTS! I had an absolutely unacceptable experience with Stewart Chevrolet in Colma, California, involving employee Nicolas ("Nico") and his manager, Bryan Deleon. Nicolas offered me $15,000 for my Toyota Prius — TWICE, IN WRITING — with the only condition being that the vehicle pass inspection. Based on those written offers, I made an appointment to bring my vehicle to the dealership and turned down other legitimate purchase offers of approximately $14,900. But when I arranged to bring the car in, Nicolas suddenly reduced the offer to $13,000 — a shocking $2,000 reduction — after speaking with his manager, Bryan Deleon. This was not because the car failed an inspection. The dealership had not even inspected it! When I subsequently spoke with Bryan Deleon, I personally read him the entire text-message exchange documenting Nicolas's two separate $15,000 offers. Bryan's response was astonishing. He told me that Stewart Chevrolet had to fire Nicolas because he repeatedly offered customers more money for vehicles than the dealership was willing to pay. Think about that for a moment. According to the manager himself, this was apparently a recurring problem at the dealership, yet Stewart Chevrolet still refused to take responsibility for what its own employee had promised customers in writing! Even more outrageous, Bryan acknowledged that purchasing my Prius for $15,000 would NOT cause the dealership to lose money. He admitted that Stewart Chevrolet simply wouldn't make as much profit as it typically expects. Despite this admission, and despite being given THREE separate opportunities to honor the original written $15,000 offer, Bryan refused every single time. Apparently, protecting the dealership's usual profit margin was more important than honoring its employee's written word, treating a customer fairly, or preserving the dealership's reputation. Because I relied on Stewart Chevrolet's repeated written offers, I turned down other serious offers of $14,900. We wasted valuable time and lost other selling opportunities as a direct result of this experience. My message to anyone considering doing business with Stewart Chevrolet is simple: BE EXTREMELY CAREFUL. What good is a written offer from a dealership if its own management can simply disregard it? What good is a dealership's word if its managers refuse to stand behind their employees' promises — even when doing so would still leave the dealership with a profit? This was not a minor misunderstanding or a disagreement over the car's condition. It was a $2,000 reduction from two documented written offers before the vehicle was even inspected, followed by three refusals from management to make things right. Stewart Chevrolet and Bryan Deleon had multiple opportunities to resolve this fairly. They chose not to. In my opinion, this demonstrates an appalling lack of accountability, professionalism, and respect for customers. My advice: DO NOT RELY ON STEWART CHEVROLET'S WRITTEN OFFERS. GET EVERYTHING FINALIZED BEFORE TURNING DOWN OTHER BUYERS OR WASTING YOUR TIME VISITING THIS DEALERSHIP. I would give Stewart Chevrolet ZERO STARS IF POSSIBLE. ONE STAR — MY LOWEST POSSIBLE RATING. I WILL NEVER DO BUSINESS WITH THIS DEALERSHIP AGAIN. More

On 10/14/2024, my wife and I travelled 60 miles to visit Stewart’s store and look at a truck they had listed on their website for sale. We met with Brian D. and ultimately bought the truck for the price li Stewart’s store and look at a truck they had listed on their website for sale. We met with Brian D. and ultimately bought the truck for the price listed on the ad. We were referred to Randy H. who handled the paperwork. We thought we were experiencing a great consumer experience. We would later discover just the opposite. My wife and I had 2 important (and easily resolvable) issues we shared with both Brian D. and Randy H. One involved an “optional” equipment fee that they tacked onto our bill that was listed nowhere in the on line advertisement. They both made commitments to us that they would work on resolving those issues and would connect with us. Randy H. specifically provided me with a date when he promised to call me and provide an update. We never heard back from either of them. I called and was forced to leave multiple voicemails for Randy H. and he never returned my calls. I noticed on the Yelp site that many of the negative experiences other customers spoke about were followed up by a “cut & paste” response from manager Jonathan B. outlining how important customer service was to him and encouraging customers to call him so issues can be worked out. Well, I did just that. I’ve left multiple voicemails for Jonathan B. over the last 3 weeks asking him to call me back. Every message was respectful, polite and I shared my belief that it would be simple to resolve. Jonathan B. never called me back either. Stewart Chevrolet cares about one thing; taking your money. The minute they achieve that, the customer is no longer important to them. I’m looking forward to seeing Jonathan B’s “cut & paste” response to my review and I would like to share a novel suggestion; how about YOU, Jonathan B., actually call the customer, try to address the issue and include that minimal, customer-oriented effort in your cut & paste responses? More

If you ever plan to sell a car to Stewart Chevrolet, you should know my experience. I sold them my car last month and was told they'd need to get the title from my lien holder before giving me the check. should know my experience. I sold them my car last month and was told they'd need to get the title from my lien holder before giving me the check. The bank received the wire transfer to clear the lien the next day, they subsequently received the title, and they have already resold the car for a profit. However, I still have not been paid and they are ghosting me now. For the record, this is well after the time it takes for duplicate titles to be produced and received for individuals, much less for dealerships. Look, nobody sells their car when things are going well and I need that money. They have already profited from my circumstances and have stopped responding to my messages since. I am angry and surprised at how blatantly they are abusing my trust as a customer. This is extremely unprofessional, highly disrespectful, and incredibly frustrating. More

I bought 2021 GMC Yukon Denali from them and It was the best customer service I ever has at a dealership.AC and Parvez made this transaction spotless.Also I deal with a General Manager,of a dealership JONA best customer service I ever has at a dealership.AC and Parvez made this transaction spotless.Also I deal with a General Manager,of a dealership JONATHAN BRUYN. I have to admit that he is amazing person professional and personally.Its very rare when You meet with a people who do there job not just good but Great.He is one of a few people I meet who is Genuine and Sweet and Professional at once.Thanks to all of You. More

In spite of very busy schedule David McCauley was very supportive, as always! The service was done very fast! supportive, as always! The service was done very fast! More

My car wheel was changed and right after started to hear a squeal coming from the car. It came and went for a month and figured it was the new wheel just working it’s way in. When I came back to have them t a squeal coming from the car. It came and went for a month and figured it was the new wheel just working it’s way in. When I came back to have them take a look, I was told that it would cost $280 to look closer at it. I also came in for service and figured it would be something they could just help identity, being it happened after they changed that for us. My arguments were muted by the associated Will and there was nothing I could do. Wanting to leave entirely, but because this place changed the tire and wheel before - we assumed it would be something they at the source could help us with. This place is far from customer first, I can’t foresee coming back for anything, be it service or anything for that matter. I’d change my mind if they would reimburse me - but I just can’t any longer. More

What a very kind And compassionate person I’ve really enjoyed her working with me thank you enjoyed her working with me thank you More

They are willing to work with me. So I can get the vehicle I am wanting. So I can get the vehicle I am wanting. More

I am a very satisfied customer of Stewart Chevrolet and have been for over thirty (30) years have been for over thirty (30) years More