Stevens Creek BMW

Great sales team with Jonathan Ngo being a standout on the many deals we have done. First time I can say for a salesperson that he provides no pressure and straight to the point that works extremely hard the many deals we have done. First time I can say for a salesperson that he provides no pressure and straight to the point that works extremely hard for you. The finance department on the other hand is the reason why this review is not five stars. They will feed you lies during signing and especially after. Two times now has warranty refunds of mine have been returned late (more than maximum 60 days advertised by weeks). If I had not visited the dealer repeatedly and gotten the dealer controller involved, they would have just kept the money in both cases. SHADY. Brace yourself mentally, decline any warranties and walk if they keep trying to persuade you or change your numbers if you accept their warranty, and potentially set a lot of time aside to fight for something other dealers have no problem providing in a timely manner. If it were not for Jonathan’s service, I would just highly recommend going somewhere that can match pricing and provide a better comprehensive experience and saving a lot of hassle. More

The car was delivered as promised. Excellent dealing with the people there. Knowledgeable and friendly staff Excellent dealing with the people there. Knowledgeable and friendly staff More

I am so happy with my 2018 BMW. Saul was wonderful so polite so willing to help me understand how the car worked show me the features took his time. if he didn't have the technica Saul was wonderful so polite so willing to help me understand how the car worked show me the features took his time. if he didn't have the technical answer he called in his colleague Viet to help. Great tag team. Asked about getting paint for some dings you took care of it. I keep asking questions about the technology and still both Saul and Viet are more than willing to help. More

excelent dealership would recommend this place highly good service with commitment to buyers,very happy with my 2023 x5 bmw xdrvive good service with commitment to buyers,very happy with my 2023 x5 bmw xdrvive More

Very knowledgeable, very efficient and very nice staff. Car is also very nice and fancy. Car is also very nice and fancy. More

Alex help me a lot About the cars 330 E from the Credit to finance to maintenance and service maintenance. Some issues he have a answer right away. to finance to maintenance and service maintenance. Some issues he have a answer right away. More

Very friendly and so exellent explanation . Provides good information about the vehicle. Deals well in terms of price Provides good information about the vehicle. Deals well in terms of price More

Great customer service i highly recommend. I would def be buying here again. They do not push you to purchase I would def be buying here again. They do not push you to purchase More

We bought our very first BMW from them and had a fairly good experience working through the pricing with Ahmed. But we were given a dirty car, which didn't fully realize until after we drove away. More tha good experience working through the pricing with Ahmed. But we were given a dirty car, which didn't fully realize until after we drove away. More than dirty, the car was parked under a tree on their lot and we noticed tree sap droplets all over the car not long after we left. Also, there was a thin film of dirt inside the windshield. Also, when the light hit the windshield just right, we could clearly see a large circle suction cup mark from the manufacturing. What's frustrating about this too was that the finance manager told me the car was "being detailed" while we were doing the paperwork. Unfortunately we were leaving town with the car and couldn't turn around to go back. I sent them a note about this and never heard back. Now we are left to have the sap removed and the car properly cleaned out of our own pocket. From reading other reviews, this is not up to standard, so it's either an oversight this one time or they didn't feel the need to clean the car or protect it from the tree for some other reason. We bought a 3-series so maybe it wasn't as high a priority as people buying more fancy models. Either way, we love the car but didn't love getting a new but dirty and sappy car. More