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Steven Honda
Harrisonburg, VA
43 Reviews
Welcome to Steven Honda in Harrisonburg, VA, where buying or servicing a car is more like building a relationship built on trust and a shared commitment to excellence than a simple transaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 44 reviews
June 11, 2026
I brought my 2013 Honda Accord in to determine the source of difficulty shifting into first gear while stopped and higher gears while driving (manual transmission). I was told that the clutch and flywheel wo of difficulty shifting into first gear while stopped and higher gears while driving (manual transmission). I was told that the clutch and flywheel would need to be replaced with an estimated cost of $3460. After getting a second opinion, my clutch only needed to be adjusted (hydraulically set position). This resolved my issue to the tune of $86 from the other shop. I am disappointed that the dealership didn’t even explore this as a potential resolution. Instead, they chose to quote me a significantly more expensive and unnecessary repair. Additionally, I was charged a $126 diagnosis fee which I have never experienced at this location over the past 10 years. It’s worth noting that I have been getting my car serviced by Harrisonburg Honda since its purchase in 2016. However, they were apparently purchased by Steven as it is now Steven Honda. Whether this is related to the new ownership and their policies is unknown, but it is in line with other stories of dishonest repair and diagnosis practices by Steven-associated dealerships in the area from several friends and reviews. I don’t think I will be returning to this dealership for any maintenance or repair service. More
by GOSSELIN.GREGORY52
Verified CustomerEmployees Worked With
Lisa Meek
June 11, 2026
I do not like the 3% surcharge for credit card purchases. Legally, it is 3% or what you actually pay Visa. The lesser of the two. I am guessing you pay less. Legally, it is 3% or what you actually pay Visa. The lesser of the two. I am guessing you pay less. More
by trose31
Employees Worked With
Lisa Meeks
June 11, 2026
Started charging a fee to use credit cards for service. Costumer service tech didn’t have appropriate people skills. His affect seemed very bizarre. Costumer service tech didn’t have appropriate people skills. His affect seemed very bizarre. More
by Sally
Employees Worked With
A 20 something male
June 11, 2026
I found the cost was higher than the past for my service. I drive from Charlottesville to have my car serviced here. I bought my car here and I trust the service I get here. With the change to a new owner I drive from Charlottesville to have my car serviced here. I bought my car here and I trust the service I get here. With the change to a new owner, I will watch my service costs very carefully. More
by JLA47
Employees Worked With
none
