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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

March 29, 2021

Everyone was super friendly. Tyler was incredibly helpful and informative! No fuss no muss pricing, and our family was in the car within a week! More

by MEGHAN.OVERGAARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dubay-Martin
Mar 29, 2021 -

Steve Lewis Subaru responded

Meghan, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Joe Clark General Manager

March 28, 2021

We had an excellent experience purchasing our new Subaru. The sales team and staff were very helpful and made the process very enjoyable. We will definitely be back next time we need a new car. More

by JRYAN4749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dubay-Martin, Joe Clark, Jack Walczak, Jason Bastia
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Subaru! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe Clark General Manager

March 28, 2021

This is the 3rd Subaru we’ve purchased from Steve Lewis and we bring them all in for service- need I say more? Both their sales and service department are a pleasure to work with! More

by elleninamherst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kane, Roger Dugas
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for continuing to choose Steve Lewis Subaru. We look forward to having you as one of our valued customers for many more years to come! Joe Clark General Manager

March 28, 2021

Good communication and follow through. The car drove better after my 108k mile service than when I first bought it. They stayed in touch through the service and were timely with the work. Very happy. More

by mfhoopes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Szewczyk
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

March 28, 2021

Rich and Jack were fantastic, they not only helped me purchase my crosstrek sport even though I was from another state. But they not only did they help me with my car , they helped my mother in law get i More

by Mdmpepsi73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Grono, Jack Walczak
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you! We appreciate your business and this review. Congratulations on your new Crosstrek Sport. We hope to have you and your mother-in-law as customers for years to come. Joe Clark General Manager

March 28, 2021

This is the fourth Subaru I have purchased from Steve Lewis. My last three were purchased with the help of Tyler G. He has always handled every transaction with honesty, care and integrity. It can be int More

by Nancy Tirozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Clark, David Hanks, Tyler Griswold
Mar 29, 2021 -

Steve Lewis Subaru responded

Thank you for your very kind review, Nancy. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences with Tyler and Dave here at Steve Lewis Subaru. Joe Clark General Manager

March 27, 2021

Purchased 2 cars with major issues- Tyler Griswold was Purchased 2 cars with major issues- Tyler Griswold was all around awesome. Sales manager Ryan was condescending/impatient/downright rude. Very di More

by JBUGGIEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hanks, Tyler Griswold, Terra Hondrogen
Apr 13, 2021 -

Steve Lewis Subaru responded

Thank you for your review. We’re sorry your visit didn’t go as planned and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Clark General Manager

March 27, 2021

I appreciate their work and attention. They are awesome! Every time I go to the dealer they treat me like a VIP. I've never had problems with Steve Lewis Subaru. They are very friendly. More

by jrpronovost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel De Jesus
Mar 28, 2021 -

Steve Lewis Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make experience with us a positive one at Steve Lewis Subaru. Please don't hesitate to reach out if you need anything else. Joe Clark General Manager

March 26, 2021

We’ve purchased two cars in the last few years here. Two incidents pertaining to the Sales department were abysmal. Loan paperwork had to be resubmitted to our bank because of errors. When we finalized the More

by J.FRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will Lamb
Apr 12, 2021 -

Steve Lewis Subaru responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Clark General Manager

March 26, 2021

Benny and Terra are friendly. They do whatever they can to make the service experience easy, fast, and convenient. If there are any issues with the vehicle, they communicate promptly. I have had consistent More

by JASONWNILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton, Benny Cruz, Terra Hondrogen
Mar 26, 2021 -

Steve Lewis Subaru responded

Thank you, Jason, we are very happy to hear that Benny and Terra provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Clark General Manager

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