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Steve Lewis Subaru

Hadley, MA

4.8
3,364 Reviews

315 Russell St

Hadley, MA

01035

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Showing 3,364 reviews

April 16, 2021

So patient and knowledgeable. Vinny listened and answered all questions completely. Also, office person for paperwork and sales was helpful. Jack walczsk was terrific.a word More

by BKINGSHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen, Vincent Zanetti
Apr 18, 2021 -

Steve Lewis Subaru responded

Here at Steve Lewis Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience with both Vinny and Jack. We appreciate your five-star review! Congratulations on your new purchase! Joe Clark General Manager

April 16, 2021

I am always happy with the service crew! Everyone is always friendly and willing to explain things. All my concerns have been thoroughly explored and resolved. More

by JANP919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
April 16, 2021

I called out at the end of the day with an unexpected problem, and they really stepped up for us--getting a quick assessment of the problem, putting us in a loaner, and communication quickly and clearly More

by DKRAMER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Benny Cruz
Apr 18, 2021 -

Steve Lewis Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We're looking forward to sharing your compliments with our service team. Please let us know if we can be of any further assistance. We're always happy to help. Joe Clark General Manager

April 14, 2021

There were a few glitches along the way however Rich was good and understanding I would recommend seeing Rich to buy a car Thank Will return again More

by jbmallet
Recommend Dealer
Yes
Employees Worked With
Rich Grono
Apr 15, 2021 -

Steve Lewis Subaru responded

It's fantastic to hear that Rich provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Steve Lewis Subaru! Joe Clark General Manager

April 13, 2021

Unfailingly pleasant to deal with and remarkably adept at their job. Over the years, we have purchased a half dozen Subarus, and that would not be the case if we were not very well pleased with this dealers More

by draybeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 13, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Clark General Manager

April 12, 2021

Brought my vehicle in for a battery replacement. Service was great but cost seemed rather high. I have been a Steve Lewis customer for nearly a decade but it’s becoming harder to absorb costs for routine se More

by davide1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terra Hondrogen
Apr 12, 2021 -

Steve Lewis Subaru responded

Hello, Thank you for taking the time to submit a review. We take pride in the quality of work that we complete. It is regrettable that the cost of your repairs was more than you had anticipated. If you would like to further discuss your concerns, feel free to reach out to me at your convenience. Joe Clark General Manager

Apr 13, 2021 -

davide1114 responded

Thanks, Joe. As I mentioned, seemed like the cost of replacement was on the high end. I am all about supporting local business, but it is difficult when auto repair competes with rent, food, etc. Thanks.

April 12, 2021

Each time I take my Forrester to Steve Lewis Subaru Each time I take my Forrester to Steve Lewis Subaru I am given good information about the work that has to be done and told the time it is likely More

by JOEL587
Recommend Dealer
Yes
Employees Worked With
Benny Cruz
Apr 13, 2021 -

Steve Lewis Subaru responded

Thank you, Joel, we appreciate your business and our team looks forward to serving you again soon! Joe Clark General Manager

April 11, 2021

Great service & prices-Highly recommended!They definetely have your back & so we feel secure our Subaru Impreza we bought there is in good hands & they aren't out to rip you off.We had lousy dealings with Be More

by seward321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis, Benny Cruz
Apr 11, 2021 -

Steve Lewis Subaru responded

Thanks for sharing your thoughts about your service experience with Steve Lewis Subaru. We appreciate your business and hope to see you again soon! Joe Clark General Manager

April 10, 2021

This is the one dealership that i go to for sales and service that i always use because of there outstanding reputation. Will always continue to trust Steve Lewis Subaru for all my purchases and service More

by SSGJONES104TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Gerry, David Hanks, Tyler Griswold, Benny Cruz, Terra Hondrogen, Scott Lunt, Rich Grono, Jack Walczak, Vincent Zanetti, Cait Reese
Apr 10, 2021 -

Steve Lewis Subaru responded

Thank you for taking the time to leave us this five-star review! We look forward to sharing your compliments with both our sales and service department. Please don't hesitate to let us know if we can be of further assistance. Joe Clark General Manager

April 10, 2021

I always come back. Every one in the service department is on their game. I know they will be there for me when I by my next Subaru. More

by don.gardella
Recommend Dealer
Yes
Employees Worked With
Benny Cruz, Terra Hondrogen
Apr 10, 2021 -

Steve Lewis Subaru responded

Thank you for your business and this outstanding review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Clark General Manager

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