Sterling McCall Toyota Fort Bend

I count on Sterling McCall Ft Bend for all of my service needs. Today I had to call my Service Advisor, Tariq, about an unexpected battery problem and he got me in immediately, even though I had a scheduled needs. Today I had to call my Service Advisor, Tariq, about an unexpected battery problem and he got me in immediately, even though I had a scheduled maintenance appointment within 48 hours. Always above and beyond. I even got a free Lyft both ways! More

Always an excellent job from excellent people. Best Toyota quality and service. All the service on time. Best Toyota quality and service. All the service on time. More

This dealership respects customer’s time. In and out efficiently. Service items are explained clearly. In and out efficiently. Service items are explained clearly. More

They have always been fair & our service writer Steven Robles has always been on top of everything for us!!!! Robles has always been on top of everything for us!!!! More

My car is always taken care of. I certainly appreciate the care you give to my Avalon. Thank you so very much for the meticulous way my car is taken care of. I certainly appreciate the care you give to my Avalon. Thank you so very much for the meticulous way my car is taken care of. More

Service was excellent and my service advisor, Simon, did a fantastic job of keeping me notified about my progress. a fantastic job of keeping me notified about my progress. More

Service dept was super clean, tech came right out,. visited with us about our issues. Took the car back, we went to breakfast,.tech called later and told us what they found and that they had a simple fi visited with us about our issues. Took the car back, we went to breakfast,.tech called later and told us what they found and that they had a simple fix and the.cost was $0. We'll definitely be back! More

I took my vehicle in due to a recall notice. I was 15 minutes early for my appointment and was told that it would take one and 1/2 to two hours. After two hours with no updates, I asked a se I was 15 minutes early for my appointment and was told that it would take one and 1/2 to two hours. After two hours with no updates, I asked a service advisor (Tariq) if he could Look up who my advisor was I did not know. He said no, motioned to the group and said they’re all service advisors. I asked for the manager who then identified my Service advisor. I explained my situation and he apologized and said I should’ve been receiving 30 minute updates. When they checked on my vehicle, I was told they were just finishing it. This level of poor service and lack of communication is routine for this location. My last visit there was a similar experience with a different surface advisor. Something needs to change to improve the service level. More

Not very organize. I would like someone to let me know when my car is ready after service, where to go pay a d pick up I would like someone to let me know when my car is ready after service, where to go pay a d pick up More

Although it appeared that the dealership was very busy they got my pick-up emissions test done and back to me in less than 1 hour. they got my pick-up emissions test done and back to me in less than 1 hour. More