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Stateline Subaru
Somerset, MA
563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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563 Reviews of Stateline Subaru
March 17, 2019
A horrible experience I went to Stateline Subaru to check the details on a new Subaru Forester on the 13th March. Even though I had booked the appointment for the specific I went to Stateline Subaru to check the details on a new Subaru Forester on the 13th March. Even though I had booked the appointment for the specific stock #, the car was not there. Steve mentioned that it had to be brought from their lot which would take another 30 minutes. As it had taken 2 hours for me to drive FROM CT and considering the fact that I had test driven Foresters before, we started discussing the numbers. They appraised my Nissan Altima for the trade in and the final offer for the Forester was handed out to me. Joe , their GSM asked me if I could go for the deal right then. As I had to check with one more dealer - I took the written offer and replied that I will get back in couple of days. I also inquired about an Outback model for my colleague and was told there could be no more discount on the marked price for that model. I promised to get back by 15th and left for the day. I called up Steve on 15th and booked an appointment for 16th to finalize the deal. I reached Stateline with my colleague on 16 th. We were greeted by Steve. I clearly mentioned that I would finalize the deal only for the agreed upon final sales price after test driving the car. I proceeded to complete all the necessary documents. The car was present this time and test drove the vehicle with Steve explaining the features. After the drive, the documents were forwarded to the finance section. Steve then proceeded discussion with my colleague. We then discovered that the internet car price on his Outback model had miraculously jumped up by $1500. My colleague was willing to consider the price on 13 th. However, Joe wasn't willing and blamed on some internet glitch. My colleague backed out at this point and then Joe dropped the news. If my colleague isn't buying, My Deal Is Off Too!! Just for my car I have to pay $1000 more!!! I still don't know at what point my colleague came in to the equation. At no point have I mentioned that I would be tagging him along for the appointment. Logically, they should have started discussion with him first if that was the driving point of my deal. But it's very evident that logic and common sense don't apply to this dealership. They force you to the end of the process until you are emotionally attached to the car and then they shoot the price up. My colleague was just an excuse in this case. It's appalling that such unethical trade practices exist in this country. Steve seemed to be genuine and equally flustered like us, but understandably, he was helpless. More
by Nair
Employees Worked With
Joe Dibiasio, Stephen Chaves
February 28, 2019
First Subaru I have only had my Crosstrek for a few days but already love it! So much fun to drive! Alex was so helpful in every aspect of this purchase! I had s I have only had my Crosstrek for a few days but already love it! So much fun to drive! Alex was so helpful in every aspect of this purchase! I had so many questions with the safety features and setting up the starlink. He was very patient and spent a long time going over everything with me and made sure I felt comfortable and knowledgeable with all the features before leaving with my new car! More
by crosstrek
Employees Worked With
Alex Lozano
February 28, 2019
BAIT AND SWITCH!! Tried buying a used car listed on autotrader from Stateline only to be told they were adding $500 for a cash purchase plus $484 doc fees. NOWHERE in t Tried buying a used car listed on autotrader from Stateline only to be told they were adding $500 for a cash purchase plus $484 doc fees. NOWHERE in the ad does it say the pricing is a financing special, especially when the car is a 2005. Most ridiculous thing I’ve ever heard. These guys are straight up scammers. Avoid at all costs! More
by Grumpydbag
Employees Worked With
Kelly chat agent
February 28, 2019
Great customer service! We had a great experience at Stateline Subaru. Our sales person Krystle Matos was professional, knowledgeable & made our new car buying experience a c We had a great experience at Stateline Subaru. Our sales person Krystle Matos was professional, knowledgeable & made our new car buying experience a comfortable one. We would recommend Krystle & Inna at Stateline to all!! Super happy customers & we love our car! More
by Chelee35
Employees Worked With
Krystle Matos, Inna Perez
February 27, 2019
Great service, great staff, great price. I After my 06' Civic went down, I switched to a 2010 Subaru Forester. It turned out to be one of my best decisions, as that SUV and I went everywhere. A After my 06' Civic went down, I switched to a 2010 Subaru Forester. It turned out to be one of my best decisions, as that SUV and I went everywhere. After almost 9 years unfortunately it was time to go and Alex got me into a newer model. The process was simple, quick, efficient, and made me love my new Subaru even more More
by Andrewjacome14
Employees Worked With
Alex Lozano
February 27, 2019
Buying a car Had a good experience. Alex Lozano met with us and we went over our needs. Went on test drive and got all details of our subaru and were so satisfied, Had a good experience. Alex Lozano met with us and we went over our needs. Went on test drive and got all details of our subaru and were so satisfied, we bought it that day. More
by Naktjk
Employees Worked With
LJ at Jeep did all paperwork, Alex Lozano
February 26, 2019
Very easy process. Everyone I interacted with was knowledgeable and courteous. They explained every step and process to put me at ease. I did not have to feel nervous ab Everyone I interacted with was knowledgeable and courteous. They explained every step and process to put me at ease. I did not have to feel nervous about purchasing my car. Mr. Carvalho showed me all the features of the car and demonstrated how to operate each one. Alex answered any questions about financing. If I needed more explanation, he patiently explained things to me until I was able to grasp them all. Overall it was a very pleasant experience. I was a little nervous when I entered (I don't know a lot about cars but I know Subaru has a great reputation) and when I left I was a very happy/ satisfied customer. More
by carlove
Employees Worked With
Alex Lozano, Damian Carvalho
February 25, 2019
Very satisfied with Stateline Subaru I bought a 2019 Subaru crosstrek and I was extremely happy with the quality of customer service I received from Alex and everyone else at Stateline. T I bought a 2019 Subaru crosstrek and I was extremely happy with the quality of customer service I received from Alex and everyone else at Stateline. The price of the vehicle was the lowest around and I would confidently recommend this dealership to anyone in the market for a new or used car. If you buy your Subaru from anywhere else you’re making a mistake! -Tyler More
by Tyler623
Employees Worked With
Alex Lozano
February 25, 2019
Subaru Legacy After my last Subaru died, I knew I wanted another as I loved my impreza. I arrived to Stateline Subaru not sure what I was looking for exactly. I wor After my last Subaru died, I knew I wanted another as I loved my impreza. I arrived to Stateline Subaru not sure what I was looking for exactly. I worked with Alex as the salesman. He was very helpful with details about the car I ended up falling in love with and helped along side his manager in ensuring I could afford and be happy with my purchase. Their team worked hard in allowing me to bring home a car that day as I had no vehicle otherwise. I would definitely recommend Stateline Subaru for your next vehicle. More
by Meltzh1
Employees Worked With
Alex Lozano
February 21, 2019
Trading in 2005 forester for 2019 forestrr I had very nice service with Alex he made the transition from my 2005 forstrer to the new 2019 forester very pleasant Thank u anna I had very nice service with Alex he made the transition from my 2005 forstrer to the new 2019 forester very pleasant Thank u anna More
by Lawmanpcp
Employees Worked With
Alex Lozano
