Starling Ford

Transmission going out on I-95 Melbourne Traveling from Daytona Beach to Melbourne, I felt a hard thump. My 2011 F150 lurched. I went from 72 mph, to 5th gear 60 mph in 3 seconds. I got a p Traveling from Daytona Beach to Melbourne, I felt a hard thump. My 2011 F150 lurched. I went from 72 mph, to 5th gear 60 mph in 3 seconds. I got a picture of a wrench on what was left of the instrument panel. Thankfully my Garmin led me to the nearest Ford dealer, approx 4.5 miles away. Only top line gauges were functioning. On the short drive, the rpm was limited and it would only run in 3rd to 5th gear. A long ride at 40 mph w/ 4 ways on. The service writer met me, wrote it up and someone was looking at the truck in 20 minutes. It was an hour or so later that she took me out to the mechanic that was working on the truck. He explained that he found a number of error codes that did not point to any one specific problem, but the fact that all of the indicators met at one large part in the transmission. He told me at that time he would have the part in the morning, and should have it running the following day around 5 pm. Not only did they have that the truck done on time, I ask about a speedometer error that my Daytona dealership tried 3 times to correct and did not. The service tech who still had his laptop attached said let me take a look. He had me replace the gps in the truck and said I'll be right back. Ten minutes later he's back and the truck speedo is perfect. Go figure. What amazes me is that my regular dealership i 10 times the size of Ron Norris Ford, and didn't have a tech with the capabilities of this one. Not only will I recommend this dealership to any and all, if possible I will drive the 48 miles to THIS dealership, because of the quality of the people. More

good gone bad This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the prob This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the problems began. Problem 1) My trade, a 2011 Fiesta, had a $1900 Ford ESP that I was told would be cancelled and refunded on a pro-rated basis, that I had to do nothing and it would just come. Well that might have held true if the dealership followed through with everything they had to submit for this to happen. Upon calling Ford ESP myself 4 weeks later I was able to cancel myself after explaining that I questioned the dealership repeatedly and nothing happened the way it should have. I had to write a letter to Ford myself to clear this up, hopefully they dont give me the run around also. Problem not resolved yet. Problem 2) The new vehicle was delivered with 2 keys from another dealer and one of the keys didn't belong to my vehicle. The place of origin couldn't find the second key so Ron Norris Ford told me they had to have one delivered from Detroit and would take 5-7 days. 5-7 days later the key comes in and is cut wrong. I was told they would reorder and would take 5-7 more days. 5-7 more days go by and i go to have the key programmed and the wrong key pattern is cut again. So now a blank key is being sent and they have to take my one and only key to a dealer an hour away to have it cut there. WHY WASN'T THIS DONE IN THE FIRST PLACE?? Problem still not solved but I would say 3 strikes and your out!! They're great at processing a sale but extremely poor at problem solving and follow through. James, in Service, seems to be the only level headed problem solver in the building. now dealing with him with the third try. Overall they should feel lucky they are dealing with me and not my wife, as I'm the passive one. Very poor customer service, with the exception of James. Something should have been done for me customer service related over this period and nothing was done. If I hadnt already filled out the surveys favorably for them before these problems have prolonged, I wouldnt have scored them favorably at all. Something should have been done to compensate me for all these ongoing issues!!! More