Star Ford Lincoln

STAR service Donovan has made every visit to star ford easy and convenient. He’s on top of each car. I receive text messages from him telling me the status of my c Donovan has made every visit to star ford easy and convenient. He’s on top of each car. I receive text messages from him telling me the status of my car at least twice each time I take my car in which is a whole lot more than any other dealership I’ve been to. They go out of the way to make sure I’m comfortable and happy with each visit. Thanks Donovan! More

Used to be great now I’m not so sure I waited for 4 hours in the lobby while work was done to my car that I asked to be apprised about prior to the work being done. I waited while the ser I waited for 4 hours in the lobby while work was done to my car that I asked to be apprised about prior to the work being done. I waited while the service gentleman ogled a young girl and though he saw me waiting to ask a question, helped someone else after hitting on this girl He then told me. when I finally interrupted him as he began to help yet a 3rd customer, to wait my turn even though i was there 1st. Also when he finally turned to me after a 4th customer all of which came after me that he’d give me a free oil change if I “came and talked to him” but no official coupon or redeemable item. Also I had an oil change done that day as well as a repair so why do I need a free oil change when I also pay for the plan? This guy was awful and soured my experience to Ford in general More

pleasant & helpful I was warmly greeted within 5 minutes of my arrival. Sam took over and assisted me in the office. She was most helpful. This was a re-call service I was warmly greeted within 5 minutes of my arrival. Sam took over and assisted me in the office. She was most helpful. This was a re-call service appt. My only concern was - when I made my appointment over the phone I was told the job would take the entire day. I asked if the "van" was available for taking me home and bringing me back to the shop. I was told "we now have uber (or lyft) to take you". When I spoke with Sam she informed me that I would be taken home only. If this is indeed only one way transportation then I knew I would not be able to find someone to bring me back to the shop. Sam was most helpful about the transportation problem arranged for the job to be done within 3 hours and gave me a $2.00-off ticket for the nearby coffee shop. That was most appreciated More

Review I find the text and email system to be very impersonal. 3 Hours after completing the work I received an email indicating that I missed my service app I find the text and email system to be very impersonal. 3 Hours after completing the work I received an email indicating that I missed my service appointment. It took me multiple texts notifying me that the work was done to find out if they notified my wife who was at the dealer waiting for it to be done. She does not have a cell phone. More

Great experience When in to buy a Lexus GS F sport And the sales man ( moe Olympia) helped me in getting me the best rate awesome 👏🏼 person Made buying a car a g When in to buy a Lexus GS F sport And the sales man ( moe Olympia) helped me in getting me the best rate awesome 👏🏼 person Made buying a car a great experience More

Attentive and Friendly I went in to get a few things on my car fixed before my warranty was up. Kevin was helpful and so kind; he walked me through the entire process. I was I went in to get a few things on my car fixed before my warranty was up. Kevin was helpful and so kind; he walked me through the entire process. I was out within an hour. So efficient and so easy! More

Fast and efficient I'm usually in and out within an hour and a half without am appointment. Time for a quick cappuccino, on the house, and to check my email. . I'm usually in and out within an hour and a half without am appointment. Time for a quick cappuccino, on the house, and to check my email. . More

Friendly and Helpful! Javier was incredibly friendly while preparing my car for regular maintenance. Afterwards, he very plainly laid out any future steps I would need to k Javier was incredibly friendly while preparing my car for regular maintenance. Afterwards, he very plainly laid out any future steps I would need to keep my car up to speed. I couldn't recommend my experience with him enough! More

New Lease 2018 Edge Lease on previous vehicle (2016 Escape) coming due and wanted to review options. Salesperson (Harry) was friendly and professional. Allowed for test Lease on previous vehicle (2016 Escape) coming due and wanted to review options. Salesperson (Harry) was friendly and professional. Allowed for test drive of other vehicle options/models without excessive pressure and was attentive to my needs and questions. I returned the following weekend and made a decision after test driving another model. The lease end process was assisted by the leasing and sales agent (Nick) who was also accommodating and friendly with suggestions for the best deal. More

Awesome!!! It was the most relaxing car buying experience that I have encountered...... No pressure....everything was just straight forward.....very professiona It was the most relaxing car buying experience that I have encountered...... No pressure....everything was just straight forward.....very professional in every aspect. All done within 3 hours from the time my husband and I walked in to the lot and driving away with the truck. It was suppose to be just our first stop among the dealerships lined up in brand Blvd and it ended up to be the ONLY STOP that we needed! More