Star Ford Lincoln

Warrant not honored I bought a very expensive 5-year warranty (bumper-to-bumper) that I purchased when I bought my car two years ago. Very recently a vent vacuum on my c I bought a very expensive 5-year warranty (bumper-to-bumper) that I purchased when I bought my car two years ago. Very recently a vent vacuum on my car needed replacement. You guessed it: Star Ford refused to honor the terms and conditions of my warranty. More

Very slow service department I dropped off my car for 2 warranty issues and an oil change on a Friday after making an appt 1 week earlier. When I returned from my trip to pick u I dropped off my car for 2 warranty issues and an oil change on a Friday after making an appt 1 week earlier. When I returned from my trip to pick up my car on Thursday the oil change was completed but the 2 warranty issues were not repaired. More

I don't have words to express my thankful and the awesome service of this dealer amazing 🙌 customer service thank you so much moving forward to come back service of this dealer amazing 🙌 customer service thank you so much moving forward to come back More

very efficient service Got me in & out in 30 minutes when I expected to leave my car all day. Technician explained a car function which did not need repair. Got me in & out in 30 minutes when I expected to leave my car all day. Technician explained a car function which did not need repair. More

Star Ford is the Best dealer when it comes to selling , trading or just taking your car for service .. I love the store . I have been a client for over 15 years and have purchase 9 cars toral with them .. trading or just taking your car for service .. I love the store . I have been a client for over 15 years and have purchase 9 cars toral with them .. More

Michael was excellent. He listen to my problem regarding my key fob and my A/C problem. After I left he texted me with updates which made it easy for me, since I didn’t have to wonder what was going on wit my key fob and my A/C problem. After I left he texted me with updates which made it easy for me, since I didn’t have to wonder what was going on with the car. My car was done first thing in the morning the next day. He took the time to explain everything plus he showed me where to put the key fob when the battery went out to start the car. Because of Michael’s excellent customer service I will be using star ford again. More

New Lease I had a great experience with Nick White who was able to swap my old, expiring lease on a 2017 MKZ Hybrid into a new 2019 MKZ Hybrid at the same month I had a great experience with Nick White who was able to swap my old, expiring lease on a 2017 MKZ Hybrid into a new 2019 MKZ Hybrid at the same monthly payment. More

EXCELLENT!! JOSE VIRGEN IS A ROCKSTAR!!! ALWAYS QUICK AND RIGHT THE FIRST TIME!!! SCHEDULING IS NEVER A PROBLEM. ALWAYS HAPPY TO HELP, NO MATTER THE CONCERN. JOSE VIRGEN IS A ROCKSTAR!!! ALWAYS QUICK AND RIGHT THE FIRST TIME!!! SCHEDULING IS NEVER A PROBLEM. ALWAYS HAPPY TO HELP, NO MATTER THE CONCERN. More

My 2013 MKZ has been serviced at Star since new My service writer Seta is great. She communicates accurately, is efficient, knowledgeable and provides the customer service one would expect from Star My service writer Seta is great. She communicates accurately, is efficient, knowledgeable and provides the customer service one would expect from Star Lincoln. I have only good things to say about all of my service experiences at Star over my 83,000 miles. More

The worst customer service ever. I had to call many times to get information on my car . I was told the would call. No calls received until I called back. I was told my car would be ready on Thursday. No cal to get information on my car . I was told the would call. No calls received until I called back. I was told my car would be ready on Thursday. No call . When I called I was told it was not ready. It really is making me rethink but yong a Ford ever again More