Spartanburg Honda

Spartanburg Honda failed to secure the coverage on my oil change, then charged me without confirming first that they could not confirm coverage. When I called back, the service was rude and unwilling to even change, then charged me without confirming first that they could not confirm coverage. When I called back, the service was rude and unwilling to even try to take care of this over the phone — they wanted me to make an appointment instead. Since then I have repeatedly reached out with my complaint, with calls and texts, and have not gotten a response. I have bought and driven Hondas from Spartanburg Honda for the past 20+ years and haven't experienced this kind of treatment until now. More

Bought a vehicle from them last November and less than a year later it’s on its transmission replacement #2. I use this truck to run my business, and haven’t even been offered a loaner car 1.5 well later. I year later it’s on its transmission replacement #2. I use this truck to run my business, and haven’t even been offered a loaner car 1.5 well later. I’ve been calling to see what they can do to get me out of this xxx truck I was sold. And I can’t even get a salesman to call me back. I see why this dealership is struggling. More

I was treated well in order for them to get my business, (I bought 2 cars by the way.) After the purchases, I discovered that the Finance manager misled me so that I would finance through the dealership ins (I bought 2 cars by the way.) After the purchases, I discovered that the Finance manager misled me so that I would finance through the dealership instead of my bank. I also discovered the reason why…….a pre-paid maintenance agreement, service contract, key replacement agreement; totaling thousands of dollars which I am paying interest on. When I reached out to the general manager to express my disappointment with their business practices and to request that all those agreements be cancelled, he put me off on the finance manager, DJ. I made arrangements with DJ to sign the necessary paperwork electronically, however I didn’t hear back from him. So, after a week I had to make the 40 minute drive to the dealership to sign the paperwork. While I was there, no one in finance would meet with me. According to the receptionist, they were busy with other customers, (the place was practically empty.) Several employees walked past me and my son while I was completing the paperwork, and waiting for someone in finance to answer some questions I had. We were treated as though we were invisible. I waited 30 minutes, and had to leave because I couldn’t wait any longer. Unbelievable! As a woman, I’m not surprised that I was treated differently, but this was ridiculous! And what an example to set for my son! They try to get your business, pressure you to give them a good review on Google, but then treat you like you’re a nobody. Don’t buy a car from them! Their business practices are unethical and unprofessional. Two months after buying the cars, and I still haven’t been able to refinance with my bank because they’ve been so difficult. All I did was request that all those costly agreements be cancelled which, according to the sale contract, was my right to do. More

My husband and I had discussed me buying a new car. We decided we wanted to look at the Honda CRV, and the Subaru Forester. Last Monday, he went to Spartanburg Honda to take a look at the CRVs. My h We decided we wanted to look at the Honda CRV, and the Subaru Forester. Last Monday, he went to Spartanburg Honda to take a look at the CRVs. My husband told Conor that the earliest I would be able to get there to test drive the car was Saturday and that he (my husband) was there to do an initial lookover. The final decision would be up to me, because I would be paying the downpayment, and making the payments. Conor tried to convince my husband to just go ahead and by the car right then and there, without my input. My husband gave Conor his phone number, and said we would both come by on Saturday. Before he left, though, Conor gave him an estimate on the price, and on my trade-in. In the proposal he wrote up, he also added $2600 in add-ons ("Protective Floormats" for $1600, and some sort of nano-tech process for the paint for $1000.) When my husband said that we didn't want the add ons, Conor said that all of the CRVs on the lot had those add-ons, and there was no way to not get get them. Spartanburg Honda called my husband twice on Monday, after he got home. They called 3 times on Tuesday. They called 3 times on Wednesday. They called 3 times on Thursday. They called 3 times on Friday. Before we even left the house on Saturday, they had called once. They called while we were at Spartanburg Subaru testing driving the Forester. They called again while we were at Dick Brooks Honda in Greer. While we were at Dick Brooks Honda in Greer, I test drove the CRV EX-1. I was really impressed with the car, and we decided to buy the CRV instead of the Forester. Although they offered us the same add ons that Conor insisted had to be included on every CRV, we declined. Our sales rep was very knowledgeable and respectful. It was a genuinely pleasurable experience, and how often can you say that about buying a car? Spartanburg Honda lost a sale because Conor's idea of being a good sales rep is to suggest a husband ignore his wife's wishes and just buy the car (not even the trim level I wanted), added on services/products that we didn't want (and said we had no choice in the matter) and called my husband three times a day for the 5 days. I truly hope that this is not "business as usual" for Spartanburg Honda, but I have my doubts. More

We live near Asheville and reached out about leasing a vehicle. This is our first time doing a lease. These folks are ON IT!! They helped us... and it wasn't just one person. It was a group effort. They k vehicle. This is our first time doing a lease. These folks are ON IT!! They helped us... and it wasn't just one person. It was a group effort. They kept us up to date every step of the way. We were able to do paperwork ahead of time to save time at the dealership. Haley was our first point of contact, with Internet Sales. Then we met DJ, our sales person... Who is an AWESOME, friendly, down to earth guy... then on to Thomas in finance. THIS TEAM KILLED IT and we appreciate it! More

The worst I've seen on some time. Complete incompetence, borderline criminal behavior. I'm reporting to Consumer Affairs and BBB. As well as Spartanburg Chambers of Congress. Shame on Complete incompetence, borderline criminal behavior. I'm reporting to Consumer Affairs and BBB. As well as Spartanburg Chambers of Congress. Shame on you DEREK F. More

They Lie about their Vehicle Pricing, to get you in then the Price changes to a higher price than shat brought you in. The vehicle was just in and I did Not know that it hadn’t went through a Service check the Price changes to a higher price than shat brought you in. The vehicle was just in and I did Not know that it hadn’t went through a Service check. I liked the vehicle therefore I purchased it. But Never again will I deal with Spartanburg Honda again. This vehicle has been in an accident as well. I just found this out. Oh well. Again NEVER! More

Eddie was wonderful! On the other hand the finance manager Justin was awful. Tried cancelling warranty contract and he plays the hiding game from you. Based off how he’s On the other hand the finance manager Justin was awful. Tried cancelling warranty contract and he plays the hiding game from you. Based off how he’s been I won’t be back to Spartanburg Honda. More

They sold a lemon, which was warrantied and the car has been in their workshop for over a month and even the paper work with DMV is not yet done,my plate number still showing the old car in DMV system and been in their workshop for over a month and even the paper work with DMV is not yet done,my plate number still showing the old car in DMV system and the sales rep is no help. More

Always get an attitude from here despite being polite and just trying to order parts. Tried to get a quote on rounded screw repair and got told it would be $89 just to see it. Not work on it, not do any labo just trying to order parts. Tried to get a quote on rounded screw repair and got told it would be $89 just to see it. Not work on it, not do any labor. Just to see it. If that’s the cost to see it, I don’t even want to know what they’d charge for the fix. Well, I managed to fix it with some elbow grease for free. Better off doing your own repairs if you don’t want them to take you for everything they can. More