Southtowne Hyundai Genesis of Newnan

This company is extremely unsatisfactory. Ever since I purchased the Palisade, I have been encountering a multitude of problems. The company was dishonest with me right from the start, so I w Ever since I purchased the Palisade, I have been encountering a multitude of problems. The company was dishonest with me right from the start, so I wouldn't recommend trusting their 3-year maintenance package. Moreover, their service department is highly inadequate. I was stranded for hours on the side of 285 due to a flat tire as they neglected to return my lugnut key back in the car. Their warranties are not reliable, and once the purchase is made, they fail to value their customers. The managers and owner refuse to call me back to address the lies and concerns, but have another slimy sales person call me to buy my car back while I was waiting for an oil change. Slimy sales people - dishonest company - lies all around More

If you come here ask for Tom he’s an amazing person even though the car I wanted was sold when I got there, my interaction with him was the best service I’ve had at a dealership he didn’t try to up sale me though the car I wanted was sold when I got there, my interaction with him was the best service I’ve had at a dealership he didn’t try to up sale me he kept everything 100 he’s just an all around great salesman More

Bought extended bumper to bumper 100k warranty. Show 2 videos of an issue with car. Computer not showing codes. Mechanic states ..what am I supposed to do replace all 500 sensors. Service ma Show 2 videos of an issue with car. Computer not showing codes. Mechanic states ..what am I supposed to do replace all 500 sensors. Service manager states leave car for undetermined period of time, no loaner and would be charged diagnostic fees until they could locate the issue. States if they had a loaner it would go to one of the cars that has been there for over 100 days. This is my 4th new car bought from this dealer and it will be my last! More

Service department does a terrible job. Very unprofessional. Can't even put an oil cap on without losing it after doing an oil change. Very unprofessional. Can't even put an oil cap on without losing it after doing an oil change. More

Terrible, dishonest people. Will lie to you multiple times on the phone just to get you to drive to Newnan. Horrible. times on the phone just to get you to drive to Newnan. Horrible. More

What does it take to get some help from the Hyundai customer service team? I filed a ticket on November 10 for my inoperative BlueLink and was told the issue would be resolved in 3-5 business days. Wel customer service team? I filed a ticket on November 10 for my inoperative BlueLink and was told the issue would be resolved in 3-5 business days. Well, I called on day 5, 7, and 9 and I HAVE STILL NOT received any help. Its infuriating that your CS and engineering teams can continue to ignore a customer who just spent this money on a car. What will it take to get someone to fix this or least give me a call? Initially I was pleased with my Santa Fe Limited edition but when I picked up the vehicle after purchasing it I was greeted with 27 miles to empty on the gas tank and no second key. I was told the key was in the mail but that was three weeks ago and still nothing on the front. I'm hoping these issues don't happen to someone else but its definitely not too late to earn my trust back. Find the key and fix the BlueLink and I will be a happy customer. More

They were very friendly and helpful when we came in to look for my son a truck. They gave us several options until we found one that fit our needs and felt was a great, safe option. look for my son a truck. They gave us several options until we found one that fit our needs and felt was a great, safe option. More

Very professional and curious. They called me and told me that my car had a recall and fixed it the same day. This was so unlike other vehicles I have owned. Honda was aware of problem, but told me to w me that my car had a recall and fixed it the same day. This was so unlike other vehicles I have owned. Honda was aware of problem, but told me to wait until car stopped for them to repair. Cadalac wa aware of headlight issue but I had to pay for repair and be reimbursed! Love my car More

Great customer service. Carmen is great! Repairs seem to be working okay. be working okay. More

I have been bringing my Genesis to Southtown for 6 years now and always had great service. My Service Agent Carman is the BEST! She is always knowledgeable of what I need done and ALWAYS kind. now and always had great service. My Service Agent Carman is the BEST! She is always knowledgeable of what I need done and ALWAYS kind. More