Southpoint Honda

Purchased a 23 Pilot from another dealer in March of 23. A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service A A month later, I was getting some reverb behind my dashboard. I took into Southpoint Honda because the proximity was closer to my home. The Service Advisor Russell Willis at Southpoint Honda told me they could fix the issue, but wanted to charge me 600$ because there was an after market device added on that was causing the issue. Apparently It was a device that the selling dealership had added on. They insisted that although both were New Honda Dealers and service providers, my only option there was to pay the 600$ to have the device removed... or I could drive another 45 minutes to the selling dealership and see if they could help. I wound up driving to the selling dealership to have the device removed. Although, they disputed that their device was causing the issue, I was in and out of there in 30 minutes. but in all I wasted about an extra 3 hours in waiting at SPH and driving to the selling dealership for something SPH as a Honda dealer and service center could have owned. I received a survey from SPH. In the survey to which I expressed my concern gracefully about my frustrations about their inability to take ownership of the situation as a Honda dealer/service center. Fast forward 9 months... and I was solicited by SPH for service via text for an oid change. I spent about 30-45 on texting while confirming they could also handle tire rotation and diagnostics. They agreed that they could do all of the things we talked about. I drive 45 minutes for my appointment, and check in with Daniel only to find out I was blacklisted for sharing my disappointment for their inability to fix the issue I had 9 months prior. Daniel said I could talk to The "Manager" Randy Rahaman. However, he would not even discuss, and would not share his managers name so I could find out what the issue was. South Point Honda should not be soliciting feedback if they can not handle the feedback and should not be soliciting service if they don't want to service customers. More

I have bought a used Honda from SPH before and I needed to buy used again. Very relaxed buying experience with Karl. He gave me all the information I needed to make a good choice. I trust the Honda is in g to buy used again. Very relaxed buying experience with Karl. He gave me all the information I needed to make a good choice. I trust the Honda is in good shape and ready for sale! More

Easy to work with Great environment . .. no hassle I just want to finish this .. no hassle I just want to finish this More

When I walked into de dealership and ask for a specific vehicle a sales person just gave me a general idea on where I could go and find the car myself. Once I walk around the lot unable to locate the vehic vehicle a sales person just gave me a general idea on where I could go and find the car myself. Once I walk around the lot unable to locate the vehicle another sales person walked up to us and ask if we needed help and send Eliany our way for assistance. She was very friendly and her patience was amazing she was very understanding as my husband and had so many question. She made the experience very pleased and and the end of the day I walk away with a new car. More

Easy to work with and accommodating! They offered a great selection, plenty of options and thoroughly explained all options They offered a great selection, plenty of options and thoroughly explained all options More

She Victoria Corpus was the dealership experience for me. She kept in frequent contact with me to ensure me the Honda CRV would be arriving in the near future. The CRV came in Thursday and I picked it up on She kept in frequent contact with me to ensure me the Honda CRV would be arriving in the near future. The CRV came in Thursday and I picked it up on Saturday. She ensured a good price out of the door. The process was smooth and professional More

Overall positive and happy with my purchase Thank you for my new car southpoint honda my new car southpoint honda More

A simple process It was a very simple process and I'm excited for my brand new car excited for my brand new car More

Responsive, communicative. Victoria was knowledgeable and helpful and always very pleasant and polite to us. Victoria was knowledgeable and helpful and always very pleasant and polite to us. More

It was a good experience except waiting to go over paperwork Chance assist me with loan and keep me updated paperwork Chance assist me with loan and keep me updated More