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Southlake Nissan

Merrillville, IN

Overview
Reviews
4.7
1,860 Reviews
Call Dealership (219) 947-1600
View Awards

4201 E Lincoln Hwy

Merrillville, IN

46410

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Showing 1,860 reviews

August 14, 2025

Southlake Nissan is outstanding. They are knowledgeable and professional. Brian, Ryan, Carlos and Nick in service are the best. The entire service team works hard for the customer. More

by Lainey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Will., Nicholas Barrett, Carlos Maldonado, Brian Jensen, Tony Deleon
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Aug 18, 2025 -

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

August 14, 2025

Easy and best experience yet buying a new car with Rocco Santana - highly recommend for auto needs More

by Lnj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco santana
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Aug 18, 2025 -

Southlake Nissan responded

Thank you for sharing your experience! We’re so glad Rocco made your car-buying process easy and enjoyable. We truly appreciate your recommendation and look forward to helping with all your future auto needs!

August 13, 2025

Excellent service and employee's. Love Southlake Nissan!! Will be buying my next car there for sure! More

by SueHoevet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Chip, Keeten Rippy, Nicholas Barrett, Carlos Maldonado, Brian Jensen, Ken ONeal, Michael Gatton, Richard Powroznik, Tony Deleon
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Aug 14, 2025 -

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!

August 08, 2025

Upset we were told this vehicle had items on it that were not on it or we can't find them. Other than that, Taylor was great. More

by janicel65
Recommend Dealer
Yes
Employees Worked With
Taylor Puentes
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Aug 11, 2025 -

Southlake Nissan responded

Hi Janice. We are sorry to hear about this experience. Our GM has attempted to reach out and discuss what was said. If you could please reach back out to Sam! (219) 947-1600.

August 07, 2025

They did the work I needed done and went over the vehicle. It was done the time frame they gave me. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for your feedback! We’re happy to hear your service was completed on time and met your needs. We appreciate your business and hope to assist you again soon!

August 06, 2025

Fast, Friendly,Professional! Service was spot on and happy with my experience overall! I will be back . More

by steffanie.house
Recommend Dealer
Yes
Employees Worked With
Justin
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for the great feedback! We’re thrilled to hear you had a fast, friendly, and professional experience. We look forward to welcoming you back soon!

August 06, 2025

He’s very professional man. He’s doing very good job his name is.Rocco Santana More

by Elisavet papamihalakis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Santana, Richard Powroznik
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Aug 11, 2025 -

Southlake Nissan responded

Thank you for your kind words! We’re glad to hear Rocco Santana provided you with such professional and excellent service. We appreciate your feedback!

August 05, 2025

Told dealer day before the I was driving 4. 5 hours from Dayton, Ohio to see the vehicle. I would come with a cashiers check for most of the funds and right personal check. I was told there was More

by GreenBayJim
Recommend Dealer
Yes
Employees Worked With
Brian Jensen, Brian Jensen
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Aug 05, 2025 -

Southlake Nissan responded

Thanks for sharing your experience—it definitely sounds like a long trip and a bit of a mixed bag. It’s good to hear the process was relatively quick once you arrived and that you were able to find a truck that met your needs. Hopefully the vehicle proves to be worth the drive and effort in the long run. Safe travels in your new ride!

August 05, 2025

Did an Excellent job expediting purchase. Very knowledgeable and efficient. Best car buying experience. Great dealer! More

by Rose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Branden Terry
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Aug 05, 2025 -

Southlake Nissan responded

Thanks for the great feedback! We're thrilled to hear it was your best car buying experience. Efficient, knowledgeable service makes all the difference—glad we could deliver! Enjoy your new ride!

August 01, 2025

The customer service was good but the cost of replacing my key was astronomical. Never doing that ever again. More

by hYBRYDcOBRA
Recommend Dealer
No
Employees Worked With
Carlos Maldonado, Carlos Maldonado
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Aug 04, 2025 -

Southlake Nissan responded

Thanks for the kind words about our customer service! We agree — key replacements are ridiculously expensive. Definitely one of those things you only want to do once.

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