Southlake Nissan

Service Failed to Identify Bad Battery 2014 Nissan Versa under warranty. Would not start. Service manager told me there was no issue including no issue with battery. Told me it was my fa 2014 Nissan Versa under warranty. Would not start. Service manager told me there was no issue including no issue with battery. Told me it was my fault that I must have left the lights on. Next day I was stranded and had to pay $200 for emergency battery replacement. Auto zone tested the battery for free and found it was bad. Auto Zone did a better service job than Southlake Nissan. To top it off the Nissan service manager Randy told me he would not reimburse for the emergency battery cost. They cost me 4 hours of aggravation and $200 for a car under warranty. My advice is take your vehicle anywhere else but not to Southlake Nissan. More

A 1 Staff The staff at Southlake Nissan was more than pleasant to deal with. I went in as a single woman with a specific truck in mind. I went in for a test dri The staff at Southlake Nissan was more than pleasant to deal with. I went in as a single woman with a specific truck in mind. I went in for a test drive and ended up buying the vehicle. They did not try to sell me on anything else and really helped me out with warranties and information. My salesman, Claude Abbott was a true professional and more than helpful. He answered all the questions I had and even now, after the sale, is still answering my questions. The salesmen in the past have always just seem to disappear once the sale was over, but this dealership is still right there for me whenever I need them. I would highly recommend them and Claude as well for anyone wanting excellent service, fair pricing and the knowledge that your relationship is not going to end when you pull off the lot. More

Worth the drive We knew what model of new vehicle we wanted, and began working with a local dealer here in Wisconsin. The process was frustrating, and I began contac We knew what model of new vehicle we wanted, and began working with a local dealer here in Wisconsin. The process was frustrating, and I began contacting other dealerships with the vehicle we wanted in stock. From my first phone call through the completion of the sale, Larry was by far the most helpful and knowledgeable sales person I worked with. Even though this dealership is a 3 hour drive from my home, the distance was worth the difference! More

Friendly, no pressure, experienced I'm giving Southlake Nissan a 5 star review because I feel they earned everyone of those stars. From the time I walked on the lot and met my salespers I'm giving Southlake Nissan a 5 star review because I feel they earned everyone of those stars. From the time I walked on the lot and met my salesperson Claude all the way through to the end of the deal. This by far was the best car buying experience I've ever had. I pretty much knew what I was looking for and Claude helped me along the way to make my final decision. Never once did I feel pressured to buy a car. Also they were very respectful in regards to my trade in and I feel gave the very top dollar for that car. I will recommend this dealership to all my friends,family and passengers ( I meet a lot of people in the sky). Thanks again Claude for all your help and making this deal happen. More

Awesome Buying a car here was very easy. I had an idea of what I wanted, was showed the options available, took a day to think about it and went back the next Buying a car here was very easy. I had an idea of what I wanted, was showed the options available, took a day to think about it and went back the next day to purchase. Bill was my sales guy and he was easy to work with. Thanks so much Southlake Nissan! More

Buying experience at Southlake Niss I was told by Marko a red 370 Z with navagation and manual transmission was located for me and I would have a new 370z no later than Saturday. On satu I was told by Marko a red 370 Z with navagation and manual transmission was located for me and I would have a new 370z no later than Saturday. On saturday after having to call my self to see if my car was there I was informed my salesman Marko was on vacation and that a car had not even been located yet. I was assured by Dave he would get back to me on Monday with some answers. Needless to say Dave never called me either! Consequently after realizing I wasn't taken seriously regarding my purchase I traveled to Gurnee and bought the red 370z with navigation from Zeigler Nissan (the same one I was told by Marko and the manager didn't exist!) . I had a wonderful salesman by the name of Hector who gave me the exact deal I wanted...and ordered me lunch! Needless to say I'll make the 2 hour drive to Zeigler Nissan everytime! I've never been treated as if I wasn't a serious buyer in my life until encountering the sales people at Nissan! More

Made car buying an easy experience Claude was knowledgable with the car I was buying. Didn't feel pressured, meet my needs with interest, payment and down payment. Drove the car right Claude was knowledgable with the car I was buying. Didn't feel pressured, meet my needs with interest, payment and down payment. Drove the car right off the floor. Very happy. Tom, the finance guy was pleasant and helped me along the way. Great experience overall and will recommend in the future. More

Excellent, no pressure, actually pleasant! Claude did an excellent job working with us to purchase a car for our son. He gave us time to discuss our options and didn't pressure us at all. Very Claude did an excellent job working with us to purchase a car for our son. He gave us time to discuss our options and didn't pressure us at all. Very informative, but not pushy! Appreciated the no pressure attitude! First time we EVER made a purchase the day we drove it! Not your usual high pressure, fast talking sales people. The financing person was informative, pleasant and walked us through various options. Easy to wrap up the deal! We have found a new place to shop for our cars. More

Great experience and great staff! Everyone at Southlake Nissan was friendly and outgoing but our salesman, Claude, was outstanding! He was very helpful and knowledgeable but not pushy. Everyone at Southlake Nissan was friendly and outgoing but our salesman, Claude, was outstanding! He was very helpful and knowledgeable but not pushy. He took his time with us and explained all of the features, pros, cons, etc. Thank you Claude!!! I love my new Pathfinder!!! More

SIMPLY AMAZING!!! from the time i walked to the time i walked out,i felt like family and not just a customer everyone i came into contact with was very nice,helpful,and from the time i walked to the time i walked out,i felt like family and not just a customer everyone i came into contact with was very nice,helpful,and accommodating to anything i wanted or needed.....! i absolutely recommend them to anybody who's looking to purchase a new or used vehicle...... they also didn't put any pressure on me and explained in very good details about everything and you get a warranty forever on your car for as long as you have it which i think is great..... Daurice T. More