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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,402 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,402 Reviews of Southern Volkswagen Greenbrier - Service Center
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June 30, 2018
oil change Its a long drive from Williamsburg with traffic and the tunnel but Abby is always so helpful in making it quick and easy thanks Abby Its a long drive from Williamsburg with traffic and the tunnel but Abby is always so helpful in making it quick and easy thanks Abby More
by OVERATACORN
Verified CustomerEmployees Worked With
Abby
June 30, 2018
3hrs for an oil change This was by far the worst experience that I've had at SVG. The service department told me it would be an hour and a half for my oil change, but that t This was by far the worst experience that I've had at SVG. The service department told me it would be an hour and a half for my oil change, but that turned out to be a lie. I was there almost 3.5hrs, mind you I came during my lunch break. Had I known it was going to take that long I would have just waited another day. It almost felt like I was forgotten and had I not said anything they would have continued to let me sit. On top of that, they offered no apology, but continued to try to sell me more product! All of which I declined. Moreover, I stood at the check out window for 5mins trying to get someone's attention, grant it, the woman who normally works the window was training someone, however attention to detail was poor. If I could I would give you all a half of star. More
by BBENNETT2486
Employees Worked With
Tim
June 29, 2018
Great Customer Service! When traveling from Texas through Virginia Beach, Southern Volkswagen took great care of me and got my Herbie back on the road! I needed my tires bala When traveling from Texas through Virginia Beach, Southern Volkswagen took great care of me and got my Herbie back on the road! I needed my tires balanced and an alignment! They were quick, straightforward and were honest! They even discussed with me the conversion kit needed for my rims. More
by BTSUTHER
Employees Worked With
Andrew Smithson
June 29, 2018
Key Made Tim was very helpful with making my keys and putting my tires on my vehicle and he was fast and very professional he always called made sure everythi Tim was very helpful with making my keys and putting my tires on my vehicle and he was fast and very professional he always called made sure everything was fine. More
by NIAMIZELL
Employees Worked With
Tim
June 29, 2018
Great service Quick and courteous service. Provided excellent feedback. Very quickly assessed requirements for work to be done and executed the plan. Works well wit Quick and courteous service. Provided excellent feedback. Very quickly assessed requirements for work to be done and executed the plan. Works well with customers/public More
by JPINMAN23452
Employees Worked With
Andrew Smithson. Professional
June 29, 2018
Always good service! Always good service and genuinely nice people. I showed up at the dealership with no appointment and I was able to get an appointment within a couple Always good service and genuinely nice people. I showed up at the dealership with no appointment and I was able to get an appointment within a couple of hours. According to my owner's manual, I had an issue that needed to be seen right away. More
by ycohens
Employees Worked With
Lady on the end of the service data entry station
June 29, 2018
excellent service Tim was great as usual I can count on him to make sure my Beetle is serviced correctly .I trust his judgement on the recommend service to keep the veh Tim was great as usual I can count on him to make sure my Beetle is serviced correctly .I trust his judgement on the recommend service to keep the vehicle is top shape .I been going to Southern V.W.for service since I bought the vehicle 5&1/2 years The only ones I trust DennisF. More
by dengayle@cox.net
Employees Worked With
Tim
June 29, 2018
Vw experience Very friendly place place. Gave good breakdown of vehicle issues. I think the prices could be better. However, all in all, it is a good place. Very friendly place place. Gave good breakdown of vehicle issues. I think the prices could be better. However, all in all, it is a good place. More
by CHANELMINTER
Employees Worked With
Josh ware
June 29, 2018
Customer service Everyone there is very kind and helpful and go as far as they can to help you. They’re service is fast and always satisfactory with no mess or sign th Everyone there is very kind and helpful and go as far as they can to help you. They’re service is fast and always satisfactory with no mess or sign they even touched your car. More
by TMAS1977
Employees Worked With
Service manager, service representative, cashier
June 29, 2018
Awesome. Everytime Every visit is always pleasant! Staff is friendly and service is usually quick. I have never had any issues and they are always very helpful Every visit is always pleasant! Staff is friendly and service is usually quick. I have never had any issues and they are always very helpful More
by MsSteib
Employees Worked With
Robert Webb
