Southern States Mazda

I wish I could give this "service" department no stars. I bought from and went to Cary Capital Mazda for 5 years, so I'm used to good service. I was trying to save gas and time, as I drove past this ser I bought from and went to Cary Capital Mazda for 5 years, so I'm used to good service. I was trying to save gas and time, as I drove past this service center to get to Cary Capital. At this "oil change" they found problems with the front breaks, i ok'd that and i asked them to replace the wiper blades - i bought some earlier and had them in the front passenger set. Yesterday was the first rain, and what do you know?? It was NOT replaced, same issue in the same place, so I called the "service" department. We arranged for me to take in my car the next day and they would replace the wiper. I went over and guess what? The person sitting at the desk called someone, apparently the girl I talked to the previous night, and when she got off the phone, she said that the blades had been replace but that the new blade must have been broken. Funny it's broken in the same place in the same way and on the same side. Also, they told me the front brakes needed correction...how do I know they fixed my brakes if they can't do something so simple as a wiper blade? The person at the service desk gave me no help whatsoever. She just looked at me when I asked what could be done. She shrugged her shoulders and said nothing. I will not go back to this "service department" and I'm hoping to help someone out there to NOT have this experience. If you must go to a dealership for service, go to Capital Mazda in Cary. They are service oriented and professional. More

I worked with Mr. Rodney and Mr. Patrick. Both of them are amazing. They made the process smoother and made me feel like home. Thanks Southern States Mazda for keeping the hopes alive among Mazda fans lik are amazing. They made the process smoother and made me feel like home. Thanks Southern States Mazda for keeping the hopes alive among Mazda fans like me...Talking about the Servicing: Naming a few: Ms. Decoda, Mr. Casanova...They are so friendly and helpful that I never felt unhappy. Thanks to the entire team... More

The service department of Southern States Mazda is an utter disappointment to say the least. I had my car there 4 months ago for new tires. They put on the 4 new tires and failed to tighten 5 of the 6 lu utter disappointment to say the least. I had my car there 4 months ago for new tires. They put on the 4 new tires and failed to tighten 5 of the 6 lug nuts on one of my tires causing a terrible rattling. I tightened them myself and took the car back to get it checked out and tightened again. I decided to give them another chance and just yesterday took it because of a clunking sound in the front end. They told me it was a tie rod that came loose and happens if you don't get an alignment done often. Keep in mind that I was there 4 months ago for the new tires that came with an alignment. After complaining, they gave me the alignment for free and fixed the issue. Along with this, they gave me a quote of upwards of $3000 worth of issues that should be fixed soon. They said my brakes were almost due to be changed and rotors were warped. So, I took my vehicle to another location to get another evaluation, not telling them I had just taken it to Southern States. They did their evaluation and said everything looks good, all brakes are in great shape and there are no issues other than an oil change being needed... If you're looking to spend money on things you don't need, go to Southern States Mazda. They are sure to fabricate issued to increase their paycheck. More

My 2013 Mazdaspeed 3 has always been very reliable. A month ago, it sputtered and died, so I had it towed to Southern States Mazda. When I had filled it with gas the previous day, the gauge did not m month ago, it sputtered and died, so I had it towed to Southern States Mazda. When I had filled it with gas the previous day, the gauge did not move, leading me to think there was an issue with the sensor. When it stopped running, I assumed a more significant problem with the fuel system. I explained this situation in detail to the service advisor when I dropped off the car. Southern State's diagnosis was to replace the fuel pump, which cost roughly $800. The repair took almost two weeks. When I picked the car up, the gas gauge still read empty. I thought that was odd since I had delivered the vehicle with a nearly full tank. I asked to speak with the technician who had done the work. When he arrived, I asked if he had drained the tank to replace the pump. He replied that the car had an empty tank when he started working on it. Apparently, in a moment of distraction, I had not filled the car as I thought I had. Nonetheless, I had explained the situation carefully to the service advisor. They were fully aware that I thought there was an issue with the fuel system. Yet, I was not informed during diagnosis or repair that the vehicle had arrived with an empty tank. I only learned this by asking the technician directly. Unfortunately, there is more to the story. Upon receipt of the car, I noticed a strong gas odor. I again dropped the car off with Southern States. I was told the technician had damaged the gas tank during the previous unnecessary repair. The tank would have to be replaced, which took another week and a half. After the second repair, I instructed Southern States to deliver it to another mechanic. This mechanic checked their work and found system codes concerning the fuel evaporation canister. The car now stumbles under wide-open throttle and requires further repair, which I do not trust Southern States to perform. It's been over a month since I entrusted Southern States Mazda with my low-mileage, well-maintained, dead-reliable car. Rather than charge me for a simple diagnostic, Southern States took advantage of my confusion to advise an unnecessary repair. Their actions constitute fraud, Unfair and Deceptive Trade Practices, and violate Article 15B, § 20-354.8 of the North Carolina Motor Vehicle Repair Act: "It shall be a violation of this Article for any motor vehicle repair shop or employee of a motor vehicle repair shop to do any of the following: (3) Misrepresent that certain parts and repairs are necessary to repair a vehicle." More

Disingenuous, dishonorable sales practices on staff at Southern States Mazda. Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a n Southern States Mazda. Sales manager Patrick had emailed and texted me constantly during February, and finally accepted a number I offered for a new CX-5 GT AWD. Thought we had a done deal, and told him I'd be in this weekend for it. He waits SEVEN HOURS (10 minutes before they close) to reply back saying it wasn't soon enough and he just sold the car. We had never been talking about a specific vehicle and he was asking what colors I'd accept - so obviously we're not about one car in inventory here. I email him back a few times and finally he says he'll honor our deal for an in-stock vehicle. He knows what colors I'll accept, so the implication is it's in stock. Drive all the way there from Fuquay and surprise, surprise, they only have the car in white and they won't honor the deal to get a matching CX-5 in later. Absolute waste of time, and sales practices you'd expect from a sleazy used car lot and not an actual dealership. Buyer beware, and take your business elsewhere. More

Never say never, but I won’t buy a car anywhere else. My fourth Mazda. Rahim and his team were outstanding. Honest, kind! No better experience! Thank you so very much fourth Mazda. Rahim and his team were outstanding. Honest, kind! No better experience! Thank you so very much More

Working with Rodney Williams was great. He did exactly what we asked him for and contacted me always by email instead of calling you several times a day. He answered all questions about the vehicle real q what we asked him for and contacted me always by email instead of calling you several times a day. He answered all questions about the vehicle real quick. The price was fair and the car was ready to go when we arrived. Paperwork was done without issues and everybody was friendly as well. Would work with Rodney again! More

Initial interaction on the phone and email great. Sales person completed all negotiations, asked for documents to be sent ahead of time so paperwork could be prepared before visit and made an appoint for 2 person completed all negotiations, asked for documents to be sent ahead of time so paperwork could be prepared before visit and made an appoint for 2 days letter to complete purchase. Arrived at 2:45 for 3 pm appointment. Was directed to sit in lounge area ( chairs definitely not 6 feet apart) and they would be with us shortly. Left at 4:50 pm not having even started the purchase. Spoke with Patrick Gomes- some kind of manager, at 1 hour and 30 minutes after our appointment time and told him to either get our paperwork signed or return our deposit. He told his sales person " to return their deposit because he did not want to do business with us". This after I sat patiently for 90 minutes past the appointment time. Do not go here. Purchased the same vehicle at a better price the following day from Keffer Mazda in Huntersville. 5 STAR experience there!!!! More

While the salesman for the vehicle was nice and easy to work with for the purchase of our CX-30 on 8/22/2020, the finance manager was excessively pushy towards purchasing add-ons like extended warranties. work with for the purchase of our CX-30 on 8/22/2020, the finance manager was excessively pushy towards purchasing add-ons like extended warranties. His sales strategy was to intimidate a female purchaser playing on her age and her believed lack of understanding of the complexity of new automobiles. The constant high-pressure sales push saying just one repair would pay for the cost of the warranty has tainted any chance of us using Southern States dealerships ever again. More

Awesome dealer! I came in expecting your typical sleazy salesmen tactics and left with all of those thrown out the window. Nate was amazing to work with when purchasi I came in expecting your typical sleazy salesmen tactics and left with all of those thrown out the window. Nate was amazing to work with when purchasing my new Mazda. Never felt pushy or pressured into buying. I made an appointment with him for a 2017 Mazda 3, then looked at a 2016 elsewhere that was $2000 less and put a deposit on it. Didn't expect much at Southern States but Nate asked what the final price was on the 2016, talked to his manager, and he was back less than a minute later with the same number for a model year newer car with more features. I was stunned. Topped it all off by beating my bank's APR and I was sold. These guys will forever have my business and I've already talked highly to a few coworkers too. More