Southern Mazda Newport News

Amazing service! You made a normally mundane car service enjoyable. Thank you so very much! You made a normally mundane car service enjoyable. Thank you so very much! More

Miko answered all of our questions and was very pleasant and professional throughout the entire process. and professional throughout the entire process. More

Communication was incredibly poor, I needed a simple task taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them taken care of that took over a day to just get scheduled. I called the dealership the first day 6 times and most of the phone called ended with them saying they would call me back which they never did. Then when my car was done I had no idea, which is partially my fault because I missed it in the video, but I had just assumed someone would reach out saying my car was ready to be picked up. I finally called at 5:20 asking if my car was ready and was told it was, but to come back tomorrow instead of today since they’re about to close. I told the guy I would be there before 6. I was already in a car ready to go and would have been there well before closing. He kept insisting to just come tomorrow. I didn’t have a ride that day and had to call an uber. This was already frustrating because I already lost another day without my car due to never hearing back from anyone when I tried to schedule the initial appointment. Frankly, I love my Mazda but after this experience at the dealership I will never come back. If I stick with Mazda as a brand I’ll commute to a different dealership and I’ll just have my car serviced at a local auto shop. I work in customer experience and would be pretty upset if anyone on my team did this. The only reason I’m giving 2 stars is the actual job was done correctly. This has been a couple weeks now because I was choosing to let it go, but since I’ve received a few messages now i figured I would just do it. More

It was good, fast and no hassle The tech got me in and out pretty quickly, 1hr for rotation and oil change out pretty quickly, 1hr for rotation and oil change More

They forgot to put the mileage sticker on my car and I found out I don't get free oil changes anymore, which sucks. found out I don't get free oil changes anymore, which sucks. More

They provide quick and clear communication. I appreciate the videos of my car showing any recommendations, and I feel more informed about my vehicle. I appreciate the videos of my car showing any recommendations, and I feel more informed about my vehicle. More

Very helpful. The process went smoothly and I drove home with a good deal and a new car. The process went smoothly and I drove home with a good deal and a new car. More

Always polite and timely service with the best coffee machine. Ayden customer service is always great!! machine. Ayden customer service is always great!! More

Was very polite, personable. I was checked in and notified that he would advise when my vehicle was finished. I sat in the lounge until it was ready. Wanted a cup of coffee but t I was checked in and notified that he would advise when my vehicle was finished. I sat in the lounge until it was ready. Wanted a cup of coffee but the machine was broken. When my vehicle was ready Aiden came and got me and directed me to my vehicle and I was good to go, I left. More

Friendly & kept me updated Was informative, Friendly, and quick. Easy to get appointment. Service was quick quick. Easy to get appointment. Service was quick More