Southern Mazda Newport News

The staff is very friendly and helpful. Your questions get answers and in a simple way. Your questions get answers and in a simple way. More

I’m very upset my drivers side seat is off the track. Left overnite for service. Was not like that before. I need it fixed. I am very upset. I cannot adjust the seat for my needs. I will contact deals hi Left overnite for service. Was not like that before. I need it fixed. I am very upset. I cannot adjust the seat for my needs. I will contact deals hip Monday. I am very unhappy about this. More

It was awesome He was very professional, kind and very communicative. He very knowledgeable and helpful communicative. He very knowledgeable and helpful More

Belle was my salesperson and was great. I have had quite a lot of interactions with Byron, Dominique, and Jake, too, because I was in several times with various things going on with the sof I have had quite a lot of interactions with Byron, Dominique, and Jake, too, because I was in several times with various things going on with the software in my new CX-5. Brian Amory, the technician, also spent time in my car helping me program it when it was delivered and he was extremely helpful also. Software issues were pretty bad and it was frustrating with a brand new vehicle but the service and kindness of everyone made it more tolerable! More

Great experience everyone was very professional Totally pleased with the whole deal. Would definitely buy another car from them. pleased with the whole deal. Would definitely buy another car from them. More

Everybody there was wonderful to deal with. Enjoyed my interaction with Customer Service. Enjoyed their quick responses. Enjoyed my interaction with Customer Service. Enjoyed their quick responses. More

Thomas has excellent customer service skills and I appreciated that. Very few has those skills and it's great! appreciated that. Very few has those skills and it's great! More

Great employees! !! My most recent was in the service dept! Mark Thomas of the Service dept was exceptional in his customer service qualities! Very fair & a great easy !! My most recent was in the service dept! Mark Thomas of the Service dept was exceptional in his customer service qualities! Very fair & a great easy manner in talking with him!! Great job Mark Thomas KEEP UP THE GREAT WORK!!! More

Dealer added 15% extra fees to the list price. A vehicle advertised at 19750 came to 24k after fees and warranties. When called out Dealer wanted to talk about other vehicles in a different price A vehicle advertised at 19750 came to 24k after fees and warranties. When called out Dealer wanted to talk about other vehicles in a different price range. I told them three other vehicles existed in their inventory l, they said those were not in their inventory. I asked to go see them "at the other lot" and suddenly they were unavailable. We ended up agreeing to 21500 for the 19750 vehicle. They kept saying that the lojack was a mandatory expense. It is not mandatory according to any law. Update to this rating. Manager attempted to offer gas money for me to change the rating. So if you want to play the dealer games, just leave a two star review and they will attempt to be bribe you. During that conversation we talked about the deal and the review, we agreed that "mandatory tracking hardware" is a corporate policy that the floor salesman has to find a way to pay for. Overall review remains the same they are a typical big box / high volume dealership. They play all the dealership games. More

Connor was very polite and friendly. He kept me updated on what was going on with my car. He kept me updated on what was going on with my car. More