Southern Mazda Newport News

Went above and beyond to make sure we had a car to fit our needs. Stayed after hours to make sure everything was complete. our needs. Stayed after hours to make sure everything was complete. More

Tremendous outstanding excellent thanks for your support and dedication. A true pleasure to be there. and dedication. A true pleasure to be there. More

Great customer service while in the dealership however there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place there is a bit of difficulty getting ahold of the service department and getting a call back after leaving voicemails. Other than that, lovely place with great people and good service !!!! Ayden is a very nice and helpful service representative!!! More

Thanks The service department gave great customer, always kept me informed of what was going on with my vehicle until it's was time to check, asked if I need something to drink up, very pleasant kept me informed of what was going on with my vehicle until it's was time to check, asked if I need something to drink up, very pleasant More

I had a great experience at Southern Mazda in Newport News! Aiden in the service department was fantastic — he kept me informed every step of the way with clear, timely communication, so I always knew ex News! Aiden in the service department was fantastic — he kept me informed every step of the way with clear, timely communication, so I always knew exactly what was going on with my vehicle. What really impressed me was the quick turnaround time. I was back on the road much sooner than expected. If you need your Mazda serviced, ask for Aiden — you won't be disappointed! More

He managed to fit me in to the busy schedule Especially since my problem needed to be fixed soon since my problem needed to be fixed soon More

Everyone was so friendly and polite as usual. Took my car in as Scheduled and fixed my issue. Took my car in as Scheduled and fixed my issue. More

I cannot say enough great things about my experience with this Mazda service center. From start to finish, my Service Advisor Mark and Master Technician Brian went completely above and beyond anything I expe this Mazda service center. From start to finish, my Service Advisor Mark and Master Technician Brian went completely above and beyond anything I expected. After dealing with ongoing issues following a windshield replacement/rain sensor re-calibration done by an outside company, I brought my vehicle in hoping to finally get some answers. Not only did the technician identify the root of the problem, he also discovered that the outside glass company just flat out did a sloppy, botched, shady job. The mounting surface for the sensor was damaged due to improper installation of the windshield glass by the other company. What truly stood out to me was the level of care and advocacy they showed. They didn’t just explain the issue, they provided detailed video evidence along with thorough written documentation to clearly support their findings. This wasn’t just about fixing my car; they genuinely wanted to help me navigate and resolve the situation with the glass repair company. Their transparency, professionalism, and willingness to go the extra mile made an incredibly stressful situation feel more manageable. As a Registered Nurse I don’t take great service lightly. I know exactly how much effort it takes to show up for people every day. It’s rare to find a service center that treats you with this level of respect, honesty, and dedication. I’m beyond grateful for their help and It’s clear that they truly value their customers and take pride in their work. Southern Mazda should feel incredibly fortunate to have team members like Mark and Brian. Employees like this are an asset to ANY organization, and Southern needs to recognize how valuable they are. It’s employees like them who hands down elevate the entire organization. Their dedication, integrity, and willingness to go above and beyond truly set the standard. That being said, I just want to thank you two again for all that you did for me. <3 Katherine P More