Southern Mazda Newport News

I was a little disappointed after sitting for about 2 hours for a oil change to find out the filter wasn't there.knowing I was coming I would have thought that would have been taken care of before I got hours for a oil change to find out the filter wasn't there.knowing I was coming I would have thought that would have been taken care of before I got there. Finally one of the service guys Brain said he notice I had been there for awhile had any body told me what the problem was .I stated no. He then told me it's because the filter wasn't in.I was not often a car wash or some gas or something. Was not pleased. More

Great service. The wait time was accurate. The technician was friendly and courteous. I found a great little spot to do my work while I waited. The wait time was accurate. The technician was friendly and courteous. I found a great little spot to do my work while I waited. More

This was my first time having my new vehicle serviced, and I was completed much faster than I expected, which was a great surprise. The employee who greeted me was very friendly and courteous. The video o and I was completed much faster than I expected, which was a great surprise. The employee who greeted me was very friendly and courteous. The video of the inspection was an added bonus. More

The waiting time was too long. I had an appointment at 3:15 pm and i was there at 2:45 pm. My car was ready at 5:15 pm I had an appointment at 3:15 pm and i was there at 2:45 pm. My car was ready at 5:15 pm More

The Service Center Staff promptly greeted me upon arrival verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX verified services oil change/tire rotations: Staff also provided info requested for Key FOB replacement. (Easy Care) Provided updated statuses on CX-5. Services completed in a professional and timely manner. More

Takes forever to get someone on the phone and know one calls to give a update calls to give a update More

Southern purchased this dealership and when I went in for my current oil change that was covered by a maintenance plan purchased with my new Mazda 2 years ago, I got there sat for a bit while they changed th my current oil change that was covered by a maintenance plan purchased with my new Mazda 2 years ago, I got there sat for a bit while they changed the oil then was told I owed them $115 for the oil change. Come to find out they are not going to honor the old maintenance plan. Would have been nice if someone had let me know before I went for the oil change. I could have looked for a dealership that would have honored it or at least was closer to home. I live in upper Williamsburg and drive about 40-45 minutes to get to this dealership. Trust will NOT be going back. Or to anything that is under the Southern banner More

I would specifically call out Aden in service. Very professional, very helpful, a pleasure to work with. I would recommend him. Very professional, very helpful, a pleasure to work with. I would recommend him. More

Serviced for free as part of new car purchase package. On time and easy delivery and pick up. On time and easy delivery and pick up. More

Really good, love getting my car serviced there No I am not going to do that for you not going to do that for you More